respond.io vs Periskope

Connect with customers anytime, anywhere with the respond.io mobile app. Respond.io is a customer conversation platform where human teams and AI Agents manage WhatsApp, Instagram, TikTok, voice, and email conversations — all from one inbox, on your phone. Key features: - Unified inbox: See every WhatsApp, Instagram, TikTok, and email conversation in one inbox, alongside your team. - AI Agents: Let AI Agents answer, qualify, and hand off conversations to your team the moment a human needs to step in — with the full conversation history carried over. - Team collaboration: Assign or reassign conversations to Agents or AI Agents, add internal comments for context, and see AI-generated conversation summaries and closing notes automatically. - Calls: Answer and return voice calls in the same thread as your chats — for your team, and your AI Agents. - Reply with AI Assist: Draft accurate replies and translate conversations in real time, so language differences don't slow down a response. - Lifecycle stages: Move a contact through Lifecycle stages — New Lead, Hot Lead, Customer, and more — right from the conversation, so pipeline progress stays current wherever your team is. - Real-time updates: Get instant notifications for new messages, so you can respond quickly and keep conversations moving, wherever you are. - Add & update contacts: Add new contacts on the spot and keep existing contact data current, so every reply is based on accurate information. - Spam management: Block spam automatically, so your inbox only shows genuine conversations. Download the respond.io mobile app to keep every conversation — and every deal — moving, wherever your team is. New to respond.io? Sign up for an account on desktop to get started.

Periskope is a team communication and operations platform. Connect multiple phone numbers, collaborate with your team, integrate your CRM and systems, and automate your workflows, all in one place. MULTI-NUMBER INBOX Get complete visibility and control over your team's customer conversations. - Connect multiple numbers to one shared inbox - Let your entire team view and respond to messages without direct phone access TICKETS & TASKS Turn conversations into actionable work. - Create tickets instantly from any customer query across group or 1:1 chats - Flag important queries with AI or emojis - Track unanswered questions, open tickets, and resolution times - Sync tickets with HubSpot, Freshdesk, Zoho, Slack, and more GROUP MANAGEMENT Built for group and community management. - Schedule messages to groups and contacts - Set role-based permissions for team members to send messages, respond to queries, and more AUTOMATIONS Automate repetitive tasks and make sure no message is missed. - Auto replies for keywords or outside business hours - Automatic ticket creation from customer queries - Distribute new chats and tasks to agents based on preset rules - SLA alerts and notifications for important messages AI AGENT Train the Periskope Agent on your own data. - Train it on FAQs, SOPs, and documentation - Automatically respond to repetitive questions - Create tickets and tasks from conversations - Escalate complex queries to human agents Periskope is built for teams that rely on messaging to work with customers, communities, and partners. Work together faster, smarter, and at scale. Periskope is an independent product and is not affiliated with, endorsed by, or sponsored by any third-party messaging platform. HELP & LEGAL Questions or feedback? Go to Periskope > Help > Contact Us Terms of Service: https://periskope.app/terms Privacy Policy: https://periskope.app/privacy Security: https://periskope.app/security