Intercom Conversations vs Periskope

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. With the Intercom Conversations mobile app you can: Manage your inbox from anywhere View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes Start or continue a conversation Send a new message or respond to a customer via in-app or email Insert saved replies to resolve common questions faster Search and see your leads and users Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

Periskope is a team communication and operations platform. Connect multiple phone numbers, collaborate with your team, integrate your CRM and systems, and automate your workflows, all in one place. MULTI-NUMBER INBOX Get complete visibility and control over your team's customer conversations. - Connect multiple numbers to one shared inbox - Let your entire team view and respond to messages without direct phone access TICKETS & TASKS Turn conversations into actionable work. - Create tickets instantly from any customer query across group or 1:1 chats - Flag important queries with AI or emojis - Track unanswered questions, open tickets, and resolution times - Sync tickets with HubSpot, Freshdesk, Zoho, Slack, and more GROUP MANAGEMENT Built for group and community management. - Schedule messages to groups and contacts - Set role-based permissions for team members to send messages, respond to queries, and more AUTOMATIONS Automate repetitive tasks and make sure no message is missed. - Auto replies for keywords or outside business hours - Automatic ticket creation from customer queries - Distribute new chats and tasks to agents based on preset rules - SLA alerts and notifications for important messages AI AGENT Train the Periskope Agent on your own data. - Train it on FAQs, SOPs, and documentation - Automatically respond to repetitive questions - Create tickets and tasks from conversations - Escalate complex queries to human agents Periskope is built for teams that rely on messaging to work with customers, communities, and partners. Work together faster, smarter, and at scale. Periskope is an independent product and is not affiliated with, endorsed by, or sponsored by any third-party messaging platform. HELP & LEGAL Questions or feedback? Go to Periskope > Help > Contact Us Terms of Service: https://periskope.app/terms Privacy Policy: https://periskope.app/privacy Security: https://periskope.app/security