Comparison

Westpac vs Expand

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Westpac

Manage your finances with a secure and smart banking application. It offers tools for everyday banking, money management, and insights to boost your financial confidence. Seamlessly switch between personal and business accounts.

Highlights
  • Secure banking
  • Smart tools
  • Money management
  • Financial insights
  • Personal and business banking
  • Easy payments
Features
Read full description

Are you banking with the best app in town? Australia’s Best Banking App three years running* - secure, smart, and packed with handy tools for everyday banking. With the latest security features and payments made simple, you can bank with confidence. You'll also have access to money management tools and insights, designed to make it easier to plan, keep track of things and increase your money confidence. Business banking? Switch seamlessly from personal to business banking in the App, so you can manage your money in one place. Things you should know: *This claim is based on The Forrester Digital Experience Review™ of 4 Australian mobile banking apps in Q3 2025. Read the Westpac Online Banking Terms and Conditions at westpac.com.au/westpacliveterms before making a decision and consider whether the product is right for you. Apple, the Apple logo, Apple Pay, Apple Watch and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. ©Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

About

Expand

Manage your investment accounts securely and conveniently. Track transactions, view performance with interactive graphs, and update personal details. Download statements and access adviser contact information.

Highlights
  • Access multiple investment accounts
  • Secure login with biometrics
  • View transactions and performance
  • Interactive balance graphs
  • Update personal details and beneficiaries
  • Download statements and reports
Features
Read full description

With the Expand app you can: • Access your Expand Essential or Expand Extra accounts in one place. • Enjoy secure access 24/7, using a passcode, fingerprint or facial recognition (available on compatible devices). • Check your transactions, performance, and current investment options. • Visualise your balance over time with an interactive graph, or access reports for your individual investments. • Review and make changes to your beneficiaries, personal details, communications preferences, and more. • Download statements and generate various reports. • Time for a review? Access your adviser’s contact details within the app. • Have a question? Contact our ClientFirst team on 1800 517 124, or clientfirst@myexpand.com.au Please note, an active Expand account is required to access the Expand app.

Screenshots

Westpac4 screens
Expand4 screens

Verdict

The call

The clearest difference is ads: Expand at none against Westpac's shown. Westpac's advantage is review sentiment (33% vs 5%) and update cadence (fortnightly vs every 2 months). On price, in-app purchases, monetization model and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Westpac ships an update fortnightly, Expand every 2 months. Both last shipped on September 23, 2026.

Scorecard3 real differences · 7 level
Westpac versus Expand: the parameters behind the verdict, then further details
ParameterWestpacExpand
PriceFreeFree
Rating4.6 (343 ratings) — better—
Positive reviews33.2% of reviews — better4.7% of reviews
Number of ratings343 — better—
Update frequencyFortnightly — betterEvery 2 months
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree with in-app purchases
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size247 MB119 MB
Age rating4+4+
DeveloperWestpac Banking CorporationIOOF Service Co Pty Ltd

Customer experience

Westpac

All ratings343 ratings
Positive90.7%
Neutral3.2%
Negative6.1%
Written reviews645 reviews
Positive33.2%
Neutral11.0%
Negative55.8%

Expand

Written reviews107 reviews
Positive4.7%
Neutral0.9%
Negative94.4%

User reviews

Westpac

From 343 App Store ratings

What we love

  • 🚀 Quick and efficient
  • 🔒 Secure banking
  • 👍 User-friendly interface
  • 💡 Convenient features like cardless cash withdrawals

Room to improve

  • 🐛 Crashes and freezes
  • 🔑 Login issues due to customer ID format limitations
  • 🕰️ Slow performance and loading times
  • 🤖 Unreliable chatbot/virtual assistant
  • 💤 Frequent log-outs and loss of saved login details

Expand

From App Store reviews

What we love

  • 👍 Information is good when accessible
  • 👍 App works well sometimes
  • 👍 Quick to run reports (when functional)
  • 👍 Easy to see account balance (when functional)

Room to improve

  • 🐛 Constant login issues
  • 🐛 App frequently crashes
  • 🐛 Blank/white screen on launch
  • 🐛 Face ID/facial recognition not working
  • 🐛 Password reset required often

Bugs and requests

Westpac

Reported bugs

4 issues
  • Inability to log in due to customer ID format issues
  • Transactions not displaying correctly or in the right order
  • Repeated crashes and freezes, especially after updates
  • Quick balance feature not working reliably

Requested features

5 requests
  • Dark mode option
  • Improved transaction history and budgeting tools
  • Support for Apple Pay and other mobile payment options
  • Better notification system for account activity
  • Ability to customize app layout and features

Expand

Reported bugs

19 issues
  • Login screen freezes
  • App crashes on opening
  • Blank white screen on launch
  • Face ID/facial recognition fails
  • Password reset loop
Show 14 more
  • App bombs out after login attempts
  • SMS verification not received
  • App reverts to white screen after updates
  • App stalls and freezes
  • App logs out frequently
  • App not opening at all
  • Login page not accessible
  • Screen is completely white after entering PIN
  • App crashes on login
  • Face ID login ceased to work
  • App not working on newer devices
  • App not working on iPad in landscape
  • App not working on weekends/after hours
  • App not working after iOS update

Requested features

5 requests
  • Fix facial recognition
  • Improve app stability
  • Address portrait-only mode on tablets
  • Invest in app development and maintenance
  • Communicate with customers about fixes

In-app purchases

None

Westpac

No in-app purchases

None

Expand

No in-app purchases

Questions

Is Westpac free?
Westpac is free to download, with no in-app purchases.
Is Expand free?
Expand is free to download, with no in-app purchases.
Do Westpac or Expand have ads?
Westpac shows ads; Expand does not.
Which is updated more often, Westpac or Expand?
Westpac ships an update fortnightly, and Expand every 2 months. Most recently, Westpac was updated on September 23, 2026 and Expand on September 23, 2026.

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