NYC 311 vs Tele
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Tele
This utility app allows users to make and receive calls from their mobile device as if they were in the office. It provides access to voicemails and call history, and enables easy greeting changes. An existing account with the Tele Cloud System is required for functionality.
- Make office calls from mobile
- Receive calls on mobile
- Access voicemails
- View call history
- Change greeting remotely
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TeleCloud is a softclient that extends the Tele Cloud System to your cell phone. It allows you to make calls from your cell phone as if you were calling from the office and receive calls. It gives you the ability to see your voicemails and your call history. It also lets you change your greeting whenever you want. For this app to work you must have an existing Tele Cloud account.
Screenshots
Verdict
The clearest difference is rating: NYC 311 at 3.1 against Tele's 2.3. NYC 311 also leads on ratings volume (425 vs 3) and update cadence (monthly vs every 4 months). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.1 against 2.3. That said, the two scores are not equally well evidenced: NYC 311 has 425 ratings behind it against 3, so its average is the more settled of the two. Written reviews split almost evenly too, at 19% and 20% positive.
NYC 311 ships an update monthly, Tele every 4 months. The most recent releases landed on September 21, 2026 and June 1, 2026 respectively.
| Parameter | NYC 311 | Tele |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) — better | 2.3 (3 ratings) |
| Positive reviews | 19.4% of reviews | 20.0% of reviews — better |
| Number of ratings | 425 — better | 3 |
| Update frequency | Monthly — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 102 MB | 120 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Tele Cloud LLC |
Customer experience
NYC 311
Tele
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Tele
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Tele
No in-app purchases
