NYC 311 vs U
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
U
Streamline your parking experience with this app. Easily park and retrieve your vehicles, receive real-time updates, and manage multiple cars and garages. Get instant 24/7 human support for any assistance needed.
- Park and retrieve cars
- Real-time retrieval updates
- Manage multiple cars and garages
- 24/7 live human support
- EV charging support
- Nickname and avatar customization
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The parking experience of the future is here! Drivers use the app to park and retrieve their cars, get real-time updates on the retrieval process, manage multiple cars and garages, and get live help 24/7/365. Sign-up is quick and easy. Provide your basic info, get verified, and start using the app right away. Park your car using the app through easy and intuitive steps. Add your payment details and pay for parking, view your parking history details, and download the receipts. If you need help, hit the "Live Help" button and you'll immediately be connected to our 24/7 human support team. Manage all your cars, give them a nickname, and choose a unique avatar for each one. Park and charge your car in Utron garages that support electric vehicle (EV) charging. Utron has created the perfect automated parking experience. Stay tuned for updates!
Screenshots
Verdict
The clearest difference is rating: NYC 311 at 3.0 against U's 1.9. NYC 311 also leads on ratings volume (428 vs 10) and review sentiment (19% vs 0%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.0 against 1.9. That said, the two scores are not equally well evidenced: NYC 311 has 428 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 0% of U's.
NYC 311 ships an update monthly, U every 3 weeks. The most recent releases landed on October 14, 2026 and October 10, 2026 respectively.
| Parameter | NYC 311 | U |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (428 ratings) — better | 1.9 (10 ratings) |
| Positive reviews | 19.4% of reviews — better | 0.0% of reviews |
| Number of ratings | 428 — better | 10 |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 102 MB | 42 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | UNITRONICS AUTOMATED SOLUTIONS LTD |
Customer experience
NYC 311
U
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
U
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
U
No in-app purchases
