BOS vs U
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOS
Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool
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BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti. Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.
U
Streamline your parking experience with this app. Easily park and retrieve your vehicles, receive real-time updates, and manage multiple cars and garages. Get instant 24/7 human support for any assistance needed.
- Park and retrieve cars
- Real-time retrieval updates
- Manage multiple cars and garages
- 24/7 live human support
- EV charging support
- Nickname and avatar customization
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The parking experience of the future is here! Drivers use the app to park and retrieve their cars, get real-time updates on the retrieval process, manage multiple cars and garages, and get live help 24/7/365. Sign-up is quick and easy. Provide your basic info, get verified, and start using the app right away. Park your car using the app through easy and intuitive steps. Add your payment details and pay for parking, view your parking history details, and download the receipts. If you need help, hit the "Live Help" button and you'll immediately be connected to our 24/7 human support team. Manage all your cars, give them a nickname, and choose a unique avatar for each one. Park and charge your car in Utron garages that support electric vehicle (EV) charging. Utron has created the perfect automated parking experience. Stay tuned for updates!
Screenshots
Verdict
The clearest difference is rating: BOS at 2.6 against U's 1.9. BOS also leads on review sentiment (36% vs 0%) and ratings volume (80 vs 10). U's advantage is update cadence (every 3 weeks vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BOS holds the better App Store score, 2.6 against 1.9. That said, the two scores are not equally well evidenced: BOS has 80 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 36% of BOS's written reviews are positive against 0% of U's.
BOS ships an update every 4 months, U every 3 weeks. The most recent releases landed on October 7, 2026 and October 10, 2026 respectively.
| Parameter | BOS | U |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (80 ratings) — better | 1.9 (10 ratings) |
| Positive reviews | 36.2% of reviews — better | 0.0% of reviews |
| Number of ratings | 80 — better | 10 |
| Update frequency | Every 4 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 — better | 15.1 |
| Further details — not scored | ||
| Size | 26 MB | 42 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Boston | UNITRONICS AUTOMATED SOLUTIONS LTD |
Customer experience
BOS
U
Bugs and requests
BOS
Reported bugs
20 issues- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
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- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions
Requested features
13 requests- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
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- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)
U
Not enough reviews yet to summarise bugs or requests.
In-app purchases
BOS
No in-app purchases
U
No in-app purchases
