NYC 311 vs StorageUnlocked
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
StorageUnlocked
Access your StorageMart facility hands-free by simply driving up to the gate. This app allows you to enter and exit properties, open doors, and view your activity without touching your phone. You can also pay rent, contact the facility, and find nearby locations.
- Hands-free facility entry and exit
- Open doors, gates, and elevators
- View property activity
- Pay StorageMart rent
- Contact facility
- Search for nearby locations
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StorageMart Unlocked is magic, it can grant you access to your StorageMart facility without having to touch your phone. Simply drive up to the gate and it will open. No need to remove your phone from your pocket and search for an app. • Ability to enter and exit the property, open doors, gates or elevators completely hands free. • Ability to retrieve and view activity for your StorageMart property. • Ability to easily pay your StorageMart rent from your mobile phone. • Ability to call or email the StorageMart facility. • Search for nearby StorageMart facilities.
Screenshots
Verdict
The clearest difference is rating: StorageUnlocked at 4.6 against NYC 311's 3.1. StorageUnlocked also leads on review sentiment (31% vs 19%) and device support (3 vs 1). NYC 311's advantage is update cadence (every 4 weeks vs every 23 months) and ratings volume (430 vs 70). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
StorageUnlocked holds the better App Store score, 4.6 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 430 ratings behind it against 70, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 31% of StorageUnlocked's.
NYC 311 ships an update every 4 weeks, StorageUnlocked every 23 months. The most recent releases landed on October 23, 2026 and October 27, 2026 respectively.
| Parameter | NYC 311 | StorageUnlocked |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (430 ratings) | 4.6 (70 ratings) — better |
| Positive reviews | 19.4% of reviews | 31.3% of reviews — better |
| Number of ratings | 430 — better | 70 |
| Update frequency | Every 4 weeks — better | Every 23 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 102 MB | 52 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | StorageMart |
Customer experience
NYC 311
StorageUnlocked
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
StorageUnlocked
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
StorageUnlocked
No in-app purchases
