NYC 311 vs Chatrel
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Chatrel
This application enables Tibetan citizens to manage their yearly Chatrel contributions. Users can make payments for themselves or others, review past contributions, and initiate disputes. It serves as a digital record for claiming rights and future citizenship.
- Make Chatrel contributions
- Contribute for family and friends
- View past contribution history
- Raise disputes with CTA
- Digital Green Book access
- Manage Tibetan citizenship rights
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The app is designed to allow Tibetan citizens to log in and make their yearly Chatrel contributions. They can make contributions for themselves as well as for their families & friends too. They can check their past contributions and raise a dispute with CTA (if required). As per the article 13 Section 4 of the Tibetan Charter, Chatrel is a voluntary contribution from every Tibetan in Exile to sustain Central Tibetan Administration until the Tibet Issue is resolved. Tibetans contributing Chatrel are issued a Green Book. This book has over the years in effect become the passport of the exiled Tibetans to claim their rights from the CTA. Also in future it will become a base to claim Tibetan citizenship. Today, it is used for school admission, school or university scholarship, and employment within the exiled community. Payment of the voluntary contribution is a condition to gain voting rights in parliamentary elections. The existence of Chatrel symbolizes the Tibetan people’s recognition of CTA as their legitimate representative. Chatrel payment exhibits Tibetan people’s support for CTA’s financial needs until Tibet regains freedom. Chatrel funds is an important source of revenue for CTA and it goes towards supporting various projects and activities benefiting the exiled Tibetan community.
Screenshots
Verdict
NYC 311 and Chatrel both sit at 3.1 stars, but that hides the real split: 100% of Chatrel's written reviews are positive against 19% of NYC 311's. Chatrel also leads on update cadence (every 5 days vs every 4 weeks) and device support (3 vs 1). NYC 311's advantage is ratings volume (430 vs 5). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.1 for NYC 311 against 3.2 for Chatrel. That said, the two scores are not equally well evidenced: NYC 311 has 430 ratings behind it against 5, so its average is the more settled of the two. Written reviews are what separate them: 19% of NYC 311's written reviews are positive against 100% of Chatrel's.
NYC 311 ships an update every 4 weeks, Chatrel every 5 days. The most recent releases landed on October 22, 2026 and October 9, 2026 respectively.
| Parameter | NYC 311 | Chatrel |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (430 ratings) | 3.2 (5 ratings) — better |
| Positive reviews | 19.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 430 — better | 5 |
| Update frequency | Every 4 weeks | Every 5 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 19 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Central Tibetan Administration |
Customer experience
NYC 311
Chatrel
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Chatrel
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Chatrel
No in-app purchases









