NYC 311 vs Clean Rite Pay
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
Read full descriptionHide full description
The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Clean Rite Pay
Control washing machines and dryers directly from your smartphone at participating laundry facilities. Send service requests for any issues encountered. Real-time machine status is available at select locations.
- Start washer and dryer cycles remotely
- Send service requests
- View real-time machine status (select locations)
- Phone-based laundry management
Read full descriptionHide full description
IMPORTANT: ONLY WORKS IN CLEAN RITE CENTERS LAUNDRY LOCATIONS. LOOK FOR SIGNAGE. You can easily start cycles on washers and dryers in your laundry room with your phone. You can also send service requests if needed. * Real-time machine status only at select locations.
Screenshots
Verdict
The clearest difference is review sentiment: Clean Rite Pay at 72% against NYC 311's 19%. Clean Rite Pay also leads on rating (4.5 vs 3.1) and device support (3 vs 1). NYC 311's advantage is update cadence (monthly vs every 3 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Clean Rite Pay holds the better App Store score, 4.5 against 3.1. Both are backed by a comparable volume of ratings — 425 and 452 respectively. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 72% of Clean Rite Pay's.
NYC 311 ships an update monthly, Clean Rite Pay every 3 months. The most recent releases landed on September 21, 2026 and September 24, 2026 respectively.
| Parameter | NYC 311 | Clean Rite Pay |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 4.5 (452 ratings) — better |
| Positive reviews | 19.4% of reviews | 72.4% of reviews — better |
| Number of ratings | 425 | 452 — better |
| Update frequency | Monthly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 23 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Clean Rite |
Customer experience
NYC 311
Clean Rite Pay
User reviews
NYC 311
From 425 App Store ratingsWhat we love
- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use
Room to improve
- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved
Clean Rite Pay
From 452 App Store ratingsWhat we love
- 🚀 Easy to use
- 🚀 Convenient
- 🚀 Bonus money
- 🚀 Tracking machines
- 🚀 Faster payment
Room to improve
- 🐛 Buggy app
- 🐛 Logging out issues
- 🐛 Card information not saved
- 💰 Expensive prices
- 💰 Incremental payment for dryers
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
Show 4 moreShow fewer
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Clean Rite Pay
Reported bugs
3 issues- App showing no locations available
- Issues with connecting app to machines
- Logged out and lost payment information
Requested features
4 requests- Add option to save card information
- Implement one-time payment for dryers
- Improve app performance and loading times
- Provide more transparency on rewards/points system
In-app purchases
NYC 311
No in-app purchases
Clean Rite Pay
No in-app purchases
