NYC 311 vs Reported NYC
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Reported NYC
Easily report NYC vehicles like taxis, Ubers, cars, trucks, and buses to the city's 311 system. This tool helps make streets safer for pedestrians, cyclists, and passengers by holding dangerous drivers accountable.
- Report NYC vehicles
- Submit 311 complaints
- Directly to NYC 311 system
- Report taxis, Ubers, cars, trucks, buses
- Hold dangerous drivers accountable
- Improve street safety
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* Winner of the 2015 NYC Big Apps “Vision Zero” Big Idea Challenge "This is going to potentially save lives. This is a profoundly important new tool that's going to help people in a profound way." -- NYC Mayor Bill DeBlasio Thanks for using Reported to submit 311 complaints about NYC taxis, Ubers, cars, trucks and buses to help make the streets safer for passengers, pedestrians and cyclists. Reported lets you submit official 311 complaints about NYC taxis, cars, trucks, and buses in 30 seconds. Reported submits directly to NYC's 311 system and the NYC Taxi and Limousine Commission (if appropriate). We want to make our streets safer for pedestrians, cyclists and passengers and hold dangerous drivers accountable. If you have any questions or feedback, please email reportedapp@gmail.com or visit us online at www.reported.nyc.
Screenshots
Verdict
The clearest difference is ratings volume: NYC 311 at 432 against Reported NYC's 87. On price, rating, review sentiment and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.0 against 2.9. Both are backed by a comparable volume of ratings — 432 and 87 respectively. Written reviews complicate that: 19% of NYC 311's written reviews are positive against 27% of Reported NYC's, so the app with the better star average is not the one people write more warmly about.
NYC 311 ships an update every 4 weeks, Reported NYC every 3 weeks. The most recent releases landed on November 10, 2026 and November 6, 2026 respectively.
| Parameter | NYC 311 | Reported NYC |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (432 ratings) — better | 2.9 (87 ratings) |
| Positive reviews | 19.4% of reviews | 26.5% of reviews — better |
| Number of ratings | 432 — better | 87 |
| Update frequency | Every 4 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 102 MB | 174 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | THE SARAPIS FOUNDATION INC. |
Customer experience
NYC 311
Reported NYC
User reviews
NYC 311
From 432 App Store ratingsWhat we love
- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use
Room to improve
- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved
Reported NYC
From 87 App Store ratingsWhat we love
- 👍 Easy to use
- 💡 Useful for reporting
- 💪 Empowers users to fight back
- ✅ Gets results (sometimes)
- 📈 Provides statistics
Room to improve
- 🐛 App frequently broken
- 🐛 Cannot upload photos
- 🐛 Error messages (503, undefined)
- 🐛 Login issues
- 🐛 Location services problematic
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
Show 4 moreShow fewer
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Reported NYC
Reported bugs
12 issues- Error every time on submission
- Cannot upload photos
- Error 503
- Undefined is not an object evaluating t.map
- App stopped working
Show 7 moreShow fewer
- Forgot password does not work
- No location error when taking pictures
- Cannot extract EXIF data from photo
- App crashes when checking status
- Login button does nothing
- Location services are a mess, cannot type in address
- App forces current location instead of selected intersection
Requested features
4 requests- Allow manual report filing
- Add 'refused service' option for taxis
- Allow reporting of all driver types
- Improve app update descriptions
In-app purchases
NYC 311
No in-app purchases
Reported NYC
No in-app purchases
