e vs HP Support Assistant
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
e
Remotely control your home or business security system and view live video feeds. This app requires compatible security hardware and an eSecure 1.0 service account.
- Remote security control
- Live video viewing
- Home security
- Business security
- Compatible hardware integration
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Protection 1 eSecure™ 1.0 This app provides lifestyle enhancing functionality by combining remote control security with the ability to view live video of your home or business. • This application works in conjunction with our other compatible security hardware products. • An eSecure 1.0 remote service account is required. • Call 1-800-GET-HELP for more information. *** NOTE: For existing eSecure™ users who are already using the version with the silver icon the version of eSecure 2.0™, with the blue icon will not work. Please contact Protection 1 for additional information. *** *** This version of eSecure is intended only for use with eSecure 1.0 compatible hardware from Protection 1. If your hardware is eSecure 2.0 compatible, please download our eSecure 2.0 app elsewhere in the App store. If you have questions, please contact Protection 1 for additional information ***
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
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Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
Screenshots
Verdict
The clearest difference is rating: e at 2.6 against HP Support Assistant's 2.2. e also leads on review sentiment (18% vs 6%) and iOS requirement (8.0 vs 15.1). HP Support Assistant's advantage is ratings volume (238 vs 9). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
e holds the better App Store score, 2.6 against 2.2. That said, the two scores are not equally well evidenced: HP Support Assistant has 238 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 18% of e's written reviews are positive against 6% of HP Support Assistant's.
e ships an update every 2 months, HP Support Assistant every 4 months. The most recent releases landed on October 21, 2026 and October 30, 2026 respectively.
| Parameter | e | HP Support Assistant |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (9 ratings) — better | 2.2 (238 ratings) |
| Positive reviews | 18.4% of reviews — better | 6.1% of reviews |
| Number of ratings | 9 | 238 — better |
| Update frequency | Every 2 months — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 8.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 5 MB | 18 MB |
| Age rating | 4+ | 4+ |
| Developer | Protection One | HP Inc. |
Customer experience
e
HP Support Assistant
User reviews
e
From 9 App Store ratingsWhat we love
- 👍 Works well when set up
- 👍 Convenient remote control
- 👍 Keypad interface is cute
- 👍 Useful for basic functions
- 👍 Works with iPhone 5/iOS 7 (historically)
Room to improve
- 🐛 Crashes on iOS 7
- 🐛 Slow connection times
- 🐛 Often doesn't connect
- 🐛 Freezing and spinning
- 🐛 Not working on iPhone 6
HP Support Assistant
From 238 App Store ratingsWhat we love
- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes
Room to improve
- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number
Bugs and requests
e
Reported bugs
63 issues- App needs updating
- Does not work!!!
- Update Please!!
- App needs updating
- Update badly needed
Show 58 moreShow fewer
- App needs updating
- Update needed!
- Not working
- Horrible App
- Often doesn't connect
- Freezing
- Works some of the time only.
- No longer working
- App no longer working!
- Recently broken?
- Failing Communication Error message
- Failure to communicate
- Junk
- Horrible not working on iOS 7
- App doesn't work with iOS 7
- Nominal before the update to ios7, now does not work at all.
- Doesn't work anymore and was horrible before
- Does not work on iOS 7
- Crash after update to ios7.
- Broke in iOS 7
- Needs update
- Bad after iO7
- Worst app ever
- Has been great
- Doesn't work after iOS 7 update
- It did work great
- Reliability
- Stinks
- Horrible when it worked
- Terrible
- Great until ios 7
- App not functional under iOS 7
- Crashes under iOS 7
- Need to fix...
- No iOS 7 support.
- Does not work with iOS 7
- App won't work with iOS 7
- No Bells and Whistles but works
- Not happy :(
- Inconsistent
- Yeah it works but
- App doesn't work at all & no updates for over a year
- Too slow
- Update please!
- Old-fashioned, slow, and... useless under iOS6.
- Too Slow and doesn't work!
- Works, but slow
- App works for me
- Works Great!!!
- Pure garbage!!!
- Seriously?!
- No fun with protection 1
- No video
- Functional but Barely
- Crap
- Very slow
- SLOWWWWWW
- Good app.....but
Requested features
12 requests- Update the app
- Modern update needed
- Update for iOS compatibility
- Improve connection speed
- Add logout option
Show 7 moreShow fewer
- Update for iOS 7 ASAP
- Enable addition of more than 2 mobile devices
- Push message to keypad from phone
- Alert notifications on security breach via SMS
- Higher resolution graphics for icon and UI
- Add video functionality
- Improve UI design
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
In-app purchases
e
No in-app purchases
HP Support Assistant
No in-app purchases
