e vs BeyondTrust Support

Protection 1 eSecure™ 1.0 This app provides lifestyle enhancing functionality by combining remote control security with the ability to view live video of your home or business. • This application works in conjunction with our other compatible security hardware products. • An eSecure 1.0 remote service account is required. • Call 1-800-GET-HELP for more information. *** NOTE: For existing eSecure™ users who are already using the version with the silver icon the version of eSecure 2.0™, with the blue icon will not work. Please contact Protection 1 for additional information. *** *** This version of eSecure is intended only for use with eSecure 1.0 compatible hardware from Protection 1. If your hardware is eSecure 2.0 compatible, please download our eSecure 2.0 app elsewhere in the App store. If you have questions, please contact Protection 1 for additional information ***

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.