Comparison

8x8 Work vs Avaya CX

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

8x8 Work

This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.

Highlights
  • All-in-one business communications
  • Professional calls with privacy
  • Effortless HD video meetings
  • Smarter team messaging
  • Screen sharing and recording
  • Business texting
Features
Read full description

Work smarter. Wherever you are. The 8x8 Work app for iPhone puts your business communications in your pocket—secure voice calls, HD video meetings, and team chat, all in one beautifully streamlined app. Whether in back-to-back meetings or between coffee breaks, 8x8 Work keeps you seamlessly connected. From the first call to the final sign-off of the day, stay productive and professional, no matter where work takes you. Why iPhone users love 8x8 Work: +All-in-one business comms Make and receive business calls, start video meetings, and chat with teammates—all from one intuitive interface. +Professional calls, personal privacy Use your business number to call or text—without revealing your personal phone number. +Effortless video meetings Launch HD video meetings with a tap, record sessions, or go live on YouTube to reach a wider audience. +Smarter messaging Create public or private chat rooms, share files, @mention teammates, and see who’s available in real time. +Admin-approved IT teams get consistent control across locations—from corner offices to kitchen tables. Top features +HD audio and video calling from your iPhone +Instant meeting hosting with screen sharing and recording +Business texting and team chat with file sharing and presence +Customizable business hours and call handling +Reliable performance on Wi-Fi or cellular Ready to go? Requires an 8x8 X Series subscription. Need help? Visit 8x8 iOS Support: https://support.8x8.com/cloud-phone-service/voice/work-mobile

About

Avaya CX

This app serves as a mobile hub for events, meetings, and communities, keeping users informed, organized, and engaged. It offers features for networking, event logistics, content access, and real-time feedback, enhancing the overall customer experience.

Highlights
  • Event and community management
  • Member profiles and networking
  • Event logistics and agenda
  • Integrated news feed
  • Real-time notifications
  • Surveys and polls
Features
Read full description

The Avaya CX App (Customer Experience) is the ultimate mobile app solution for events, customer briefings, meetings, and communities. The Avaya CX app operates as a mobile-first communications hub for Avaya employees, customers, partners, and event attendees to be informed, organized, engaged, and on-time. Robust features build engagement in real-time and keep your audience coming back for pre, during, and post meeting and event information plus an immersive communities experience for long-term participation and collaboration. • Avaya-centric meetings, events, and communities in one powerful, easy-to-use mobile application • Get to know your fellow attendees and community with member profiles • Make the most of your on-site visit with travel & logistics information • Plan ahead for upcoming events and promotional calendars • Stay up to date with the latest information and thought leadership through the integrated news feed • View event logistics and key agenda items • Participate in the social activity stream • Learn more about presenter bios • Get oriented with integrated maps and directions • Get all of the documents and information you need with eContent • Stay informed with real-time notifications • Provide valuable real-time feedback with surveys, polls and more The Avaya CX App is your mobile app partner for a scalable, innovative approach to events, meetings, and building communities for a better customer experience today! This app supports iPhone 7 and newer running iOS 11 and above.

Screenshots

8x8 Work4 screens
Avaya CX4 screens

Verdict

The call

The clearest difference is rating: Avaya CX at 5.0 against 8x8 Work's 3.8. Avaya CX also leads on monetization model (free vs subscription) and iOS requirement (11.0 vs 17.4). 8x8 Work's advantage is ratings volume (8.7K vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Avaya CX holds the better App Store score, 5.0 against 3.8. That said, the two scores are not equally well evidenced: 8x8 Work has 8.7K ratings behind it against 3, so its average is the more settled of the two.

UpkeepUpdate frequency

8x8 Work ships an update monthly, Avaya CX every 3 weeks. The most recent releases landed on October 17, 2026 and October 2, 2026 respectively.

Scorecard4 real differences · 6 level
8x8 Work versus Avaya CX: the parameters behind the verdict, then further details
Parameter8x8 WorkAvaya CX
PriceFreeFree
Rating3.8 (8.7K ratings)5.0 (3 ratings) — better
Positive reviews49.7% of reviews—
Number of ratings8.7K — better3
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.411.0 — better
Further details — not scored
Size205 MB42 MB
Age rating4+17+
Developer8x8, Inc.CXApp US, Inc.

Customer experience

8x8 Work

All ratings8,654 ratings
Positive67.6%
Neutral5.3%
Negative27.1%
Written reviews571 reviews
Positive49.7%
Neutral9.3%
Negative41.0%

Avaya CX

All ratings3 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

8x8 Work

No in-app purchases

None

Avaya CX

No in-app purchases

Questions

Is 8x8 Work free?
8x8 Work is free to download, with no in-app purchases.
Is Avaya CX free?
Avaya CX is free to download, with no in-app purchases.
Which has better reviews, 8x8 Work or Avaya CX?
Avaya CX is rated higher. 8x8 Work averages 3.8 out of 5 from 8.7K ratings, while Avaya CX averages 5.0 from 3 ratings.
Do 8x8 Work or Avaya CX have ads?
Neither 8x8 Work nor Avaya CX shows ads.
Which is updated more often, 8x8 Work or Avaya CX?
8x8 Work ships an update monthly, and Avaya CX every 3 weeks. Most recently, 8x8 Work was updated on October 17, 2026 and Avaya CX on October 2, 2026.

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