Comparison

Amex vs MySynchrony

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Amex

Manage your American Express account securely from anywhere. Track spending, view rewards, pay your bill, and discover personalized offers. Enjoy quick, safe access with biometric login and instant alerts for added peace of mind.

Highlights
  • Secure account management
  • Track spending and rewards
  • Pay bills and manage balance
  • Card activation and Apple Pay setup
  • Freeze/unfreeze credit card
  • Real-time alerts and notifications
  • Discover personalized offers
Features
Currently charting
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The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App. SECURE ACCOUNT MANAGEMENT • Enhanced activation experience for you to confirm new Cards and setup your Account. • Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay. • Freeze and unfreeze your Credit Card instantly at any time. STAY ON TOP OF YOUR SPENDING • Check your American Express Account balance, pending transactions and sort charges by amount and date. • Go paperless with access to past PDF statements. • Turn on AutoPay to pay your Amex bill automatically from your bank account each month. • Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request • Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only. PROTECTION WITH REAL-TIME ALERTS • Turn on purchase alerts to be notified when your Credit Card is charged. • Receive instant fraud alerts if suspicious activity is detected. • Never miss a payment with payment due reminders. • Manage all your notifications in the Amex Account tab. EXPLORE REWARDS AND BENEFITS • View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement. • Use points to cover your eligible charges via a credit on your Account. * • See personalized recommendations for other ways to use points. • Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only. AMEX OFFERS * • Discover offers from places you shop, dine, travel and more. • Explore a map of nearby offers. • Get Amex Offers notifications direct to your device. MEMBERSHIP SCREEN* •Benefits apply only to applicable products. AWARD-WINNING SERVICE • We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app. We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress Facebook: facebook.com/AmericanExpressUS/ Instagram: @americanexpress Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients. The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible. To log in, Card Members must have an American Express user ID and password or create one in the app. Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc. *To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms For J.D. Power 2024 & 2025 award information, visit jdpower.com/awards.

About

MySynchrony

Securely manage your credit card accounts in one place. This app allows you to view balances, make payments, review transactions, and manage bank accounts. It also offers access to partner deals and financial education resources.

Highlights
  • Manage credit cards in one place
  • Secure biometric login
  • Schedule and manage payments
  • Check balance and credit limit
  • Review transaction history
  • Access partner deals and offers
  • Financial education blog
Features
Currently charting
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Download the MySynchrony App today to securely manage your credit card accounts* all in one place. With this mobile app you will be able to: • Manage your Synchrony issued credit cards in one place • Log in securely using Biometric Authentication • Schedule and manage payments for your accounts • Check your balance and credit limit anytime, anywhere • Review your transaction and payment history • View your statements and manage your statement delivery preference • Securely add or delete multiple bank accounts that you'd like to use to pay your bill • Explore the Synchrony Marketplace for savings, deals, and offers from our partners nationwide, online, or right in your neighborhood • Access the Finance 101 blog to stay in the know on tips to better manage your finances • Discover answers anytime with our 24/7 Knowledge Center for cardholder resources. • Provide us feedback on your mobile app experience. Let us know how we can help and what’s working. We are here for you.   (For Synchrony Bank Savings accounts, please visit our Synchrony Bank App.) *Credit cards issued by Synchrony, not including Venmo, PayPal Extras, PayPal Credit, TJMaxx/TJX, eBay Extras

Screenshots

Amex4 screens
MySynchrony4 screens

Verdict

The call

The clearest difference is ads: MySynchrony at none against Amex's shown. MySynchrony also leads on review sentiment (82% vs 63%). Amex's advantage is ratings volume (4.4M vs 112K). On price, rating, update cadence and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.9 for Amex against 4.8 for MySynchrony. That said, the two scores are not equally well evidenced: Amex has 4.4M ratings behind it against 112K, so its average is the more settled of the two. Written reviews are what separate them: 63% of Amex's written reviews are positive against 82% of MySynchrony's.

UpkeepUpdate frequency

Amex ships an update every 2 weeks, MySynchrony every 3 weeks. The most recent releases landed on October 17, 2026 and October 16, 2026 respectively.

Scorecard3 real differences · 8 level
Amex versus MySynchrony: the parameters behind the verdict, then further details
ParameterAmexMySynchrony
PriceFreeFree
Rating4.9 (4.4M ratings) — better4.8 (112K ratings)
Positive reviews63.1% of reviews82.2% of reviews — better
Number of ratings4.4M — better112K
Update frequencyEvery 2 weeks — betterEvery 3 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#23 — better#24
DevicesiPhone, iPadiPhone, iPad
Requires iOS18.218 — better
Further details — not scored
Size525 MB205 MB
Age rating4+4+
DeveloperAmerican ExpressSynchrony Financial

Customer experience

Amex

All ratings4,413,310 ratings
Positive97.6%
Neutral0.9%
Negative1.5%
Written reviews3,403 reviews
Positive63.1%
Neutral4.3%
Negative32.6%

MySynchrony

All ratings111,542 ratings
Positive96.7%
Neutral0.9%
Negative2.3%
Written reviews2,688 reviews
Positive82.2%
Neutral1.8%
Negative16.0%

User reviews

Amex

From 4.4M App Store ratings

What we love

  • 💳 Reliable credit card with good benefits
  • 🤝 Excellent customer service and support
  • 🚀 Seamless app experience
  • 📱 Convenient mobile app features
  • 💳 Prestigious card status and recognition

Room to improve

  • 🤖 Inconsistent or unhelpful customer service
  • 💳 Unexpected account changes or credit limit reductions
  • 🤔 Confusing or misleading policies/offers
  • 🕰️ Slow or delayed payment processing
  • 🔒 Security issues with closed accounts

MySynchrony

From 112K App Store ratings

What we love

  • 👍 Easy to use
  • 👍 User-friendly
  • 👍 Convenient
  • 👍 Streamlined payment process
  • 👍 Helpful for managing multiple accounts

Room to improve

  • 🐛 App crashes or freezes
  • 🐛 Login issues
  • 🐛 Inconsistent account information
  • 🐛 Difficulty adding or managing accounts
  • 🐛 Unreliable payment processing

Bugs and requests

Amex

Reported bugs

3 issues
  • Scrolling glitches in the mobile app
  • Inconsistent display of account balances
  • Inability to view high-yield savings accounts

Requested features

5 requests
  • Improved rewards tracking and redemption
  • Integrated dispute submission and status tracking
  • Automatic offer activation based on transactions
  • Better account balance and payment information
  • Seamless integration between mobile app and website

MySynchrony

Reported bugs

4 issues
  • Delayed payment updates
  • Incorrect account balance information
  • Compatibility issues with older devices
  • Inability to remove closed accounts from the app

Requested features

5 requests
  • Ability to view all accounts in one place
  • Option to set up automatic payments
  • More detailed transaction history
  • Improved notification system
  • Ability to update personal information within the app

In-app purchases

None

Amex

No in-app purchases

None

MySynchrony

No in-app purchases

Questions

Is Amex free?
Amex is free to download, with no in-app purchases.
Is MySynchrony free?
MySynchrony is free to download, with no in-app purchases.
Which has better reviews, Amex or MySynchrony?
Amex is rated higher. Amex averages 4.9 out of 5 from 4.4M ratings, while MySynchrony averages 4.8 from 112K ratings.
Do Amex or MySynchrony have ads?
Amex shows ads; MySynchrony does not.
Which is updated more often, Amex or MySynchrony?
Amex ships an update every 2 weeks, and MySynchrony every 3 weeks. Most recently, Amex was updated on October 17, 2026 and MySynchrony on October 16, 2026.
Which is more popular, Amex or MySynchrony?
Amex currently peaks at #23 in the App Store charts, and MySynchrony at #24. Chart position reflects recent download velocity rather than total install base.

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