Amex User Reviews
Customer Experience
~ Based on 2,896 written reviews from the US App Store.
What users say
Summarized from real user reviews of Amex. Based on 4.4M reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.
Positive things
- 💳Reliable credit card with good benefits
- 🤝Excellent customer service and support
- 🚀Seamless app experience
- 📱Convenient mobile app features
- 💳Prestigious card status and recognition
Negative things
- 🤖Inconsistent or unhelpful customer service
- 💳Unexpected account changes or credit limit reductions
- 🤔Confusing or misleading policies/offers
- 🕰️Slow or delayed payment processing
- 🔒Security issues with closed accounts
Is Amex Safe?
Amex appears safe based on user ratings. AppsHunter Safety Score for Amex is 98/100.
This assessment is based on 4,363,975 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 4,363,975 App Store ratings for Amex.
Is Amex Legit?
Amex appears to be a legitimate app. AppsHunter Legitimacy Score for Amex is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
The information on the app is useful, but over time it's harder to check your current balance for your credit card, and AmEx sending you a bunch of offers for different products that you don't need.
The best!
Easy to use and easy to navigate
Best Card and app interface works incredibly well
Where did “pay it” go? Before the update you could click on “pay it” to pay that transaction. Now you have to click into each transaction to pay it. Please bring it back.
Muy bien la última actualización que permite manejar la línea de crédito desde la app
Very good UI. No problems so far
10+
I couldn’t be happier with the response to questions…
I just finished paying off my phone, and now they’re trying to require I have an iOS 18.2 or greater to use the app. This app was great until it got douchey.
Great experience
Best app easy to navigate
Whenever I attempt to login, I receive an error saying I need to update my app, yet in the App Store, there is no option to update??
I pay premium dollars and a card member for over 20 years and can’t get into the club due to over crowding. I’m done with AE and poor service.
Great service
Always Awesome
You will never deal with a worse company than American Express. Joined for the perks but it’s really nothing compared to their horrible customer service, constantly hounding you over $20, and canceling your card if you don’t pay those $20 meanwhile you have a $3k limit. How does that make sense. Paying this off and canceling Amex. Not worth it.
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IF YOU ARE FORCING AN UPDATE TELL ME BEFORE I LOG IN NOT AFTER. THIS IS DISRESPECTFUL OF MY TIME.
Why on each update te app keep getting worse ? I added my device to trusted devices and yet keep getting request to verify my identity even with Face ID enabled .
App is horrible to use. A big red close to limit icon when you are 5k away from limit. Greedy Amex lacking features. Lots of errors except when taking payment. Everything else is a flop. App needs qc. Can’t make future payments although minimum due is satisfied for month. Keeps sending passcode when faceid is toggled on
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