Amex User Reviews

Customer Experience

Positive experience62.8% of reviews
Neutral4.5% of reviews
Negative experience32.7% of reviews

~ Based on 3,121 written reviews from the US App Store.

What users say

Is Amex Safe?

Amex appears safe based on user ratings. AppsHunter Safety Score for Amex is 98/100.

This assessment is based on 4,371,439 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.6% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.4% of ratings point to a risky experience

~ Based on 4,371,439 App Store ratings for Amex.

Is Amex Legit?

Amex appears to be a legitimate app. AppsHunter Legitimacy Score for Amex is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Amex Being Amex

Score is not for the app, but more for the service that the app supports

William

The best credit card I love

Unusable verification

Every single time I use the app I have to enter a code, which is crazy. Please use Face ID like the rest of the world.

Excellent

I am happy

Service

Great service

Bonuses & Savings

I think overall app is fine. There needs to be improvements in the savings account screens. Most banks provide realtime data to where balances are for each deposit or withdrawal, this app fails to do that.

The bonus screens for the card are clunky and disjointed. There are either too many, or it isn’t organized correctly
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App feels nice and is easy to use

Previously complained about banner ads, but I don’t see them anymore so going back to 5 stars assuming Amex realized it was a mistake and rolled back.

The app is overall high quality and trustworthy feeling. Easy to get to my banking info as I need to and do mobile check deposit, check CC charges, etc

Being able to search transactions would be really cool.
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Very good credit card company. Excellent staff friendly service.

Very good credit card company.excellent service .friendly staff..great

Great card

Really satisfied with this card. The app is really good also.

Awesome for small business support

Thanks Amex for all the support in time

Privilege to be a member

They have the best free rewards offer for the most protection love, American Express

Great

El mejor sistema, la mejor cuenta, reporta al crédito súper rápido. Todo es rápido

Not what it used to be…

Used to love my AMEX cards, but they have really gone downhill lately!

Always pay my balance off and and never had issues before so I have no idea why they keep lowering spending limits on these cards?
Originally I got Amex for business purposes since I take a lot of clients out for dinners, etc.
Lately Amex has been lowering account limit limits to ridiculous levels! It’s at a point where these cards are more likely to embarrass you with a the waiter coming back with a declined card than being reliable.
These days I use my Chase Sapphire, it’s been completely reliable over the last year and I don’t have to worry about being embarrassed if it gets declined.
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Responsible Use Not Rewarded

Unfortunately, you are not rewarded with responsible use because their algorithm is based on current market conditions and if you have a larger limit, but don’t utilize a lot of that limit, they will reduce you to an unusable limit that makes the card worthless.

Amazing Amex App

This app is amazing. I’m new to Amex and so far I’ve had nothing but the best service experience and overall app experience

So convenient!

I love having my account info at my fingertips. It keeps everything convenient. I’ve been able to manage my account without any phone calls unless it’s necessary…

Don’t waste your money

AMEX won’t help you if you get scammed and will walk you through a big process on their chat with lots of questions and details, only to email you the next day that your claim has been closed. Plus their interest rates are stupid high, despite a stellar credit score. There are better companies. Don’t waste your money. 19 years with a company apparently means nothing, and they’ll side with a slimy salesperson when you have problems.
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Advertisements in app

Not sure why Annual Fees are being increased and then we’re being shown advertisements in our banking app.

Great service

AMEX continually provides great service to its members. I got my first card in 1969 and have awesome service and support from AMEX and its people for the past 55+ years.

Thanks AMEX !!!

Easy access

Easy access to what I need or manage with my card payments and deal! Fast reviews conversations and safeness to transactions!