Amex User Reviews

Customer Experience

Positive experience62.9% of reviews
Neutral4.4% of reviews
Negative experience32.6% of reviews

~ Based on 3,171 written reviews from the US App Store.

What users say

Is Amex Safe?

Amex appears safe based on user ratings. AppsHunter Safety Score for Amex is 98/100.

This assessment is based on 4,404,058 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.6% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 4,404,058 App Store ratings for Amex.

Is Amex Legit?

Amex appears to be a legitimate app. AppsHunter Legitimacy Score for Amex is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Please increase my credit card limit.

Please increase my credit card limit.

Favorite Card, Good App

The features of the app are good. Easy to pay, check balance, FICO, etc. Does not crash. Fast reconciliation. It’s everything you need. I hope they keep updating to keep it except.

Bring pack “pay it”

Bring back the words “pay it” makes it easier to see which transactions haven’t been paid. Instead of going into every single one

I really like it.

highly appreciated.

Awesome app

The American Express app is really well done

Card

Great company! Much appreciated!

Mechanical Engineer Tech

I’ve had a great experience with American Express. The customer service has been excellent, and I really appreciate how professional, helpful, and responsive they are whenever I need assistance. The card benefits and rewards are also very valuable, and the overall experience has been smooth and reliable. I’m very satisfied with American Express and would definitely recommend them to others.
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Disappointed in Amex

Amex gives you credit and are threatened when you used your credit. My payment is 100% on time for many years, in the month of July alone I’ve paid back over 40k I have the platinum account which allows me the privilege of spending a certain amount, or atleast that was I thought, I didn’t even use as 25% of the allowed amount, they not only drop my credit limit on my platinum card, they dropped my limit on another card that had $18k all the way down to $1700 I’ve been treated like I am default on my account, my credit score is in the late 700
I am on time with all my credit card payments, I have accounts for many years and Amex can’t explained why they have done this, I will pay off the 7k I owe and plan on not using their accounts again. I am very disappointed with this company and planned on contacting the Better Business Bureau
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forced banner ads in transaction history

the app used to be pretty good, amex used to have stellar service and be a premium brand. the past 2 weeks there has been ads in my transaction history for random skincare brands and luggage brands. closed all my accounts, i won’t do business with them anymore

Used to be great

Now they won’t let you just pay off a charge if it’s over $100 and they hid the status of those already paid. They have a terrible UX team.

Best Card

I’ve been American Express user since 1985 and there’s no better card. Nobody else even comes close to the benefits and the functionality of the website the other ways that they can help you including customer service it’s the best.

You can no longer view interest rates in app

You can’t view your APR in-app any more, only on downloaded statements. This change feels a bit shady, like they don’t want customers to easily access important info about their card agreement. Shame on AMEX.

La número 1

Lo mejor de lo mejor

The best app ever

Tremendous work and customer service

Password issues

No matter what I do, the Amex app always fails on the password. It’s saved in my phone with Face ID, but the app regularly fails. Hard to call an app convenient when it fails so often.

The best

Best card ever ❤️

My AMEX

Most amazing flex card! I love it and AMEX your services are 5 stars! Thank you AMEX

Great Service

Great card service and perks. Love using this card.

Love it

The benefits are the most significant

Top notch

Easy program to work great job