Comparison

PerfectServe Practitioner vs UKG EZCall

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

PerfectServe Practitioner

This app provides secure, intelligent clinical communication for medical professionals. It enables direct messaging, protected caller ID for patient calls, and efficient call management. It helps streamline workflows and ensures timely collaboration among care teams.

Highlights
  • Secure messaging (text, photos, voice)
  • Dynamic Intelligent Routing
  • Protected caller ID for patient calls
  • Instant call sign-on/off
  • Customizable communication preferences
  • Patient assignment management
  • Point-of-care charge capture
Features
Read full description

This mobile app is for physicians, physician assistants and other credentialed medical staff or advanced practice providers that work in both inpatient and outpatient settings. Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members. PerfectServe® is healthcare’s most intelligent system of clinical communications – an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration. WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN: - Send a secure message to colleagues, including text messages, clinical photos, voice messages and group messages. - Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing®. - Securely call patients while protecting your caller ID privacy and overcoming caller ID block. When you call a patient, your office number — not your personal mobile number — appears as the caller ID. - Instantly sign on or off call or change who is covering call. The changes take effect immediately. - Easily change how you are reached based on your predefined communication preferences. - Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic, etc.) with just a click. All communications will be automatically routed to the right back-up colleague. - View and manage patients assigned to your group and manage which provider is caring for each. - Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed revenue recognition. - Access 24/7/365 personal assistance from the Support Center. PLEASE READ BEFORE DOWNLOADING: To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe. SIGN-IN INSTRUCTIONS: Upon initial sign-in, please use your provided PerfectServe username and password

About

UKG EZCall

Access physician and OR nurse schedules directly from your mobile device. This app allows you to view your group's schedule and easily submit requests for schedule changes or swaps.

Highlights
  • On-the-go schedule access
  • View group schedules
  • Initiate schedule requests
  • Initiate schedule switches
Features
Read full description

On-the-go access to physician and OR nurse schedules generated in UKG EZCall. Access your group's schedule, and initiate requests and switches.

Screenshots

PerfectServe Practitioner4 screens
UKG EZCall4 screens

Verdict

The call

The clearest difference is ads: UKG EZCall at none against PerfectServe Practitioner's shown. UKG EZCall also leads on monetization model (free vs free with in-app purchases) and review sentiment (34% vs 16%). PerfectServe Practitioner's advantage is update cadence (every 4 weeks vs every 2 months) and device support (4 vs 2). On price, rating and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for PerfectServe Practitioner against 4.5 for UKG EZCall. Both are backed by a comparable volume of ratings — 1.8K and 7.2K respectively. Written reviews are what separate them: 16% of PerfectServe Practitioner's written reviews are positive against 34% of UKG EZCall's.

UpkeepUpdate frequency

PerfectServe Practitioner ships an update every 4 weeks, UKG EZCall every 2 months. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.

Scorecard7 real differences · 3 level
PerfectServe Practitioner versus UKG EZCall: the parameters behind the verdict, then further details
ParameterPerfectServe PractitionerUKG EZCall
PriceFreeFree
Rating4.6 (1.8K ratings) — better4.5 (7.2K ratings)
Positive reviews16.4% of reviews34.4% of reviews — better
Number of ratings1.8K7.2K — better
Update frequencyEvery 4 weeks — betterEvery 2 months
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPod, Apple Watch — betteriPhone, iPod
Requires iOS17.012.2 — better
Further details — not scored
Size42 MB25 MB
Age rating4+4+
DeveloperPerfectServe, Inc.Productive Scheduling Solutions, LLC

Customer experience

PerfectServe Practitioner

All ratings1,795 ratings
Positive90.5%
Neutral4.0%
Negative5.5%
Written reviews73 reviews
Positive16.4%
Neutral6.8%
Negative76.7%

UKG EZCall

All ratings5,865 ratings
Positive87.9%
Neutral3.8%
Negative8.3%
Written reviews93 reviews
Positive34.4%
Neutral7.5%
Negative58.1%

User reviews

PerfectServe Practitioner

From 1.8K App Store ratings

What we love

  • 🚀 Reliable and trustworthy
  • 🔒 Secure communication platform
  • 👍 Customizable and easy to use
  • 👍 Excellent customer support

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🐛 Unreliable notifications
  • 🔊 Loud and disruptive notification sounds
  • 🤖 Poor AI-based routing and message delivery
  • 👎 Outdated and unintuitive user interface

UKG EZCall

From 7.2K App Store ratings

What we love

  • 🚀 Convenient
  • 🚀 Useful
  • 🚀 Smooth and simple
  • 🚀 Great app once issues were fixed

Room to improve

  • 🐛 Buggy and slow
  • 🐛 Frequent login issues
  • 🐛 Crashes and freezes
  • 🐛 Unreliable and glitchy
  • 🐛 Unintuitive and not user-friendly

Bugs and requests

PerfectServe Practitioner

Reported bugs

4 issues
  • Inconsistent message delivery
  • Frequent log-out issues
  • Compatibility problems with Apple Watch
  • Inaccurate on-call physician routing

Requested features

5 requests
  • Landscape mode support for iPad
  • Split-screen support for multitasking
  • Customizable notification volume and vibration
  • Improved message organization and search
  • Ability to retrieve deleted messages

UKG EZCall

Reported bugs

5 issues
  • Login process takes too long
  • Automatic logout issues
  • Schedules not updating properly
  • Incompatibility with older devices
  • Blank screens and failed lookups

Requested features

7 requests
  • Calendar view for schedules
  • Ability to add comments to shifts
  • Admin privileges in mobile app
  • Monthly calendar view
  • Easier navigation and filtering of schedules
Show 2 more
  • Dark mode
  • Export calendar to other apps

In-app purchases

None

PerfectServe Practitioner

No in-app purchases

None

UKG EZCall

No in-app purchases

Questions

Is PerfectServe Practitioner free?
PerfectServe Practitioner is free to download, with no in-app purchases.
Is UKG EZCall free?
UKG EZCall is free to download, with no in-app purchases.
Which has better reviews, PerfectServe Practitioner or UKG EZCall?
PerfectServe Practitioner is rated higher. PerfectServe Practitioner averages 4.6 out of 5 from 1.8K ratings, while UKG EZCall averages 4.5 from 7.2K ratings.
Do PerfectServe Practitioner or UKG EZCall have ads?
PerfectServe Practitioner shows ads; UKG EZCall does not.
Which is updated more often, PerfectServe Practitioner or UKG EZCall?
PerfectServe Practitioner ships an update every 4 weeks, and UKG EZCall every 2 months. Most recently, PerfectServe Practitioner was updated on October 21, 2026 and UKG EZCall on October 24, 2026.

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