PerfectServe Practitioner vs UKG EZCall
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PerfectServe Practitioner
This app provides secure, intelligent clinical communication for medical professionals. It enables direct messaging, protected caller ID for patient calls, and efficient call management. It helps streamline workflows and ensures timely collaboration among care teams.
- Secure messaging (text, photos, voice)
- Dynamic Intelligent Routing
- Protected caller ID for patient calls
- Instant call sign-on/off
- Customizable communication preferences
- Patient assignment management
- Point-of-care charge capture
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This mobile app is for physicians, physician assistants and other credentialed medical staff or advanced practice providers that work in both inpatient and outpatient settings. Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members. PerfectServe® is healthcare’s most intelligent system of clinical communications – an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration. WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN: - Send a secure message to colleagues, including text messages, clinical photos, voice messages and group messages. - Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing®. - Securely call patients while protecting your caller ID privacy and overcoming caller ID block. When you call a patient, your office number — not your personal mobile number — appears as the caller ID. - Instantly sign on or off call or change who is covering call. The changes take effect immediately. - Easily change how you are reached based on your predefined communication preferences. - Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic, etc.) with just a click. All communications will be automatically routed to the right back-up colleague. - View and manage patients assigned to your group and manage which provider is caring for each. - Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed revenue recognition. - Access 24/7/365 personal assistance from the Support Center. PLEASE READ BEFORE DOWNLOADING: To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe. SIGN-IN INSTRUCTIONS: Upon initial sign-in, please use your provided PerfectServe username and password
UKG EZCall
Access physician and OR nurse schedules directly from your mobile device. This app allows you to view your group's schedule and easily submit requests for schedule changes or swaps.
- On-the-go schedule access
- View group schedules
- Initiate schedule requests
- Initiate schedule switches
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On-the-go access to physician and OR nurse schedules generated in UKG EZCall. Access your group's schedule, and initiate requests and switches.
Screenshots
Verdict
The clearest difference is ads: UKG EZCall at none against PerfectServe Practitioner's shown. UKG EZCall also leads on monetization model (free vs free with in-app purchases) and review sentiment (34% vs 16%). PerfectServe Practitioner's advantage is update cadence (every 4 weeks vs every 2 months) and device support (4 vs 2). On price, rating and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for PerfectServe Practitioner against 4.5 for UKG EZCall. Both are backed by a comparable volume of ratings — 1.8K and 7.2K respectively. Written reviews are what separate them: 16% of PerfectServe Practitioner's written reviews are positive against 34% of UKG EZCall's.
PerfectServe Practitioner ships an update every 4 weeks, UKG EZCall every 2 months. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.
| Parameter | PerfectServe Practitioner | UKG EZCall |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (1.8K ratings) — better | 4.5 (7.2K ratings) |
| Positive reviews | 16.4% of reviews | 34.4% of reviews — better |
| Number of ratings | 1.8K | 7.2K — better |
| Update frequency | Every 4 weeks — better | Every 2 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod, Apple Watch — better | iPhone, iPod |
| Requires iOS | 17.0 | 12.2 — better |
| Further details — not scored | ||
| Size | 42 MB | 25 MB |
| Age rating | 4+ | 4+ |
| Developer | PerfectServe, Inc. | Productive Scheduling Solutions, LLC |
Customer experience
PerfectServe Practitioner
UKG EZCall
User reviews
PerfectServe Practitioner
From 1.8K App Store ratingsWhat we love
- 🚀 Reliable and trustworthy
- 🔒 Secure communication platform
- 👍 Customizable and easy to use
- 👍 Excellent customer support
Room to improve
- 🐛 Frequent crashes and bugs
- 🐛 Unreliable notifications
- 🔊 Loud and disruptive notification sounds
- 🤖 Poor AI-based routing and message delivery
- 👎 Outdated and unintuitive user interface
UKG EZCall
From 7.2K App Store ratingsWhat we love
- 🚀 Convenient
- 🚀 Useful
- 🚀 Smooth and simple
- 🚀 Great app once issues were fixed
Room to improve
- 🐛 Buggy and slow
- 🐛 Frequent login issues
- 🐛 Crashes and freezes
- 🐛 Unreliable and glitchy
- 🐛 Unintuitive and not user-friendly
Bugs and requests
PerfectServe Practitioner
Reported bugs
4 issues- Inconsistent message delivery
- Frequent log-out issues
- Compatibility problems with Apple Watch
- Inaccurate on-call physician routing
Requested features
5 requests- Landscape mode support for iPad
- Split-screen support for multitasking
- Customizable notification volume and vibration
- Improved message organization and search
- Ability to retrieve deleted messages
UKG EZCall
Reported bugs
5 issues- Login process takes too long
- Automatic logout issues
- Schedules not updating properly
- Incompatibility with older devices
- Blank screens and failed lookups
Requested features
7 requests- Calendar view for schedules
- Ability to add comments to shifts
- Admin privileges in mobile app
- Monthly calendar view
- Easier navigation and filtering of schedules
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- Dark mode
- Export calendar to other apps
In-app purchases
PerfectServe Practitioner
No in-app purchases
UKG EZCall
No in-app purchases
Questions
Is PerfectServe Practitioner free?
Is UKG EZCall free?
Which has better reviews, PerfectServe Practitioner or UKG EZCall?
Do PerfectServe Practitioner or UKG EZCall have ads?
Which is updated more often, PerfectServe Practitioner or UKG EZCall?
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