Comparison

PerfectServe Practitioner vs Imprivata ID

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

PerfectServe Practitioner

This app provides secure, intelligent clinical communication for medical professionals. It enables direct messaging, protected caller ID for patient calls, and efficient call management. It helps streamline workflows and ensures timely collaboration among care teams.

Highlights
  • Secure messaging (text, photos, voice)
  • Dynamic Intelligent Routing
  • Protected caller ID for patient calls
  • Instant call sign-on/off
  • Customizable communication preferences
  • Patient assignment management
  • Point-of-care charge capture
Features
Read full description

This mobile app is for physicians, physician assistants and other credentialed medical staff or advanced practice providers that work in both inpatient and outpatient settings. Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members. PerfectServe® is healthcare’s most intelligent system of clinical communications – an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration. WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN: - Send a secure message to colleagues, including text messages, clinical photos, voice messages and group messages. - Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing®. - Securely call patients while protecting your caller ID privacy and overcoming caller ID block. When you call a patient, your office number — not your personal mobile number — appears as the caller ID. - Instantly sign on or off call or change who is covering call. The changes take effect immediately. - Easily change how you are reached based on your predefined communication preferences. - Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic, etc.) with just a click. All communications will be automatically routed to the right back-up colleague. - View and manage patients assigned to your group and manage which provider is caring for each. - Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed revenue recognition. - Access 24/7/365 personal assistance from the Support Center. PLEASE READ BEFORE DOWNLOADING: To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe. SIGN-IN INSTRUCTIONS: Upon initial sign-in, please use your provided PerfectServe username and password

About

Imprivata ID

This secure authentication app streamlines clinical workflows for medical professionals. It offers hands-free authentication for controlled substance prescribing and convenient push notifications for remote network access, enhancing speed and security.

Highlights
  • Hands Free Authentication for EPCS
  • Secure remote network access
  • Fast push notification verification
  • DEA two-factor authentication compliance
  • Streamlined clinical workflows
Currently charting
Read full description

Imprivata ID is a secure authentication application that helps improve clinical workflows for medical professionals for electronic prescribing of controlled substances (EPCS), remote network access, and others. For EPCS, Imprivata ID enables Hands Free Authentication, a breakthrough solution that delivers exceptional speed, security, and convenience for providers while meeting DEA two-factor authentication requirements for EPCS. Instead of typing a manual token code, Hands Free Authentication wirelessly retrieves and verifies a one-time password from the Imprivata ID application on the user’s mobile device, even if it is locked and/or in the user’s pocket, which delivers unparalleled speed and convenience with minimal impact to clinical workflows. For remote network access, Imprivata ID enables fast, convenient push notifications. Users receive a notification on their mobile phone asking them to verify their identity. The user simply swipes the notification from the lock screen of their device and taps “Approve,” and the second factor of authentication is complete.

Screenshots

PerfectServe Practitioner4 screens
Imprivata ID4 screens

Verdict

The call

The clearest difference is rating: PerfectServe Practitioner at 4.6 against Imprivata ID's 2.1. PerfectServe Practitioner also leads on update cadence (every 4 weeks vs every 4 months) and ratings volume (1.8K vs 47). Imprivata ID's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, review sentiment, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PerfectServe Practitioner holds the better App Store score, 4.6 against 2.1. That said, the two scores are not equally well evidenced: PerfectServe Practitioner has 1.8K ratings behind it against 47, so its average is the more settled of the two. Written reviews complicate that: 16% of PerfectServe Practitioner's written reviews are positive against 20% of Imprivata ID's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

PerfectServe Practitioner ships an update every 4 weeks, Imprivata ID every 4 months. The most recent releases landed on October 21, 2026 and October 18, 2026 respectively.

Scorecard7 real differences · 4 level
PerfectServe Practitioner versus Imprivata ID: the parameters behind the verdict, then further details
ParameterPerfectServe PractitionerImprivata ID
PriceFreeFree
Rating4.6 (1.8K ratings) — better2.1 (47 ratings)
Positive reviews16.4% of reviews20.5% of reviews — better
Number of ratings1.8K — better47
Update frequencyEvery 4 weeks — betterEvery 4 months
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank—#107 — better
DevicesiPhone, iPad, iPod, Apple Watch — betteriPhone, iPad, iPod
Requires iOS17.015.6 — better
Further details — not scored
Size42 MB21 MB
Age rating4+4+
DeveloperPerfectServe, Inc.Imprivata, Inc.

Customer experience

PerfectServe Practitioner

All ratings1,795 ratings
Positive90.5%
Neutral4.0%
Negative5.5%
Written reviews73 reviews
Positive16.4%
Neutral6.8%
Negative76.7%

Imprivata ID

All ratings47 ratings
Positive23.4%
Neutral6.4%
Negative70.2%
Written reviews83 reviews
Positive20.5%
Neutral4.8%
Negative74.7%

User reviews

PerfectServe Practitioner

From 1.8K App Store ratings

What we love

  • 🚀 Reliable and trustworthy
  • 🔒 Secure communication platform
  • 👍 Customizable and easy to use
  • 👍 Excellent customer support

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🐛 Unreliable notifications
  • 🔊 Loud and disruptive notification sounds
  • 🤖 Poor AI-based routing and message delivery
  • 👎 Outdated and unintuitive user interface

Imprivata ID

From 47 App Store ratings

What we love

  • 👍 Works as expected
  • 👍 Simple and easy to use
  • 👍 Reliable daily use
  • 👍 Works with Apple Watch (historically)
  • 👍 Streamlined patient care (historically)

Room to improve

  • 🐛 App constantly crashing
  • 🐛 Glitchy and laggy
  • 🐛 Terrible interface
  • 🐛 Difficult to use
  • 🐛 Horrible app

Bugs and requests

PerfectServe Practitioner

Reported bugs

4 issues
  • Inconsistent message delivery
  • Frequent log-out issues
  • Compatibility problems with Apple Watch
  • Inaccurate on-call physician routing

Requested features

5 requests
  • Landscape mode support for iPad
  • Split-screen support for multitasking
  • Customizable notification volume and vibration
  • Improved message organization and search
  • Ability to retrieve deleted messages

Imprivata ID

Reported bugs

35 issues
  • Apple Watch push notification not working
  • Approve/Deny buttons disappeared after update
  • Fast Access feature gets disabled
  • Push button broken with latest update
  • Push approval not working
Show 30 more
  • Approve/Deny buttons removed
  • Unable to approve or deny through the app
  • No push notification to watch
  • Impravata gone after Apple Watch update
  • Missing Apple Watch support
  • Watch approve/deny feature broken
  • Took the Apple Watch approval away
  • Approve button disappeared
  • No longer transmits to Apple Watch
  • App availability on watch missing
  • Apple Watch connection broken
  • App crashes constantly
  • App won't read review
  • Push notifications not working
  • Approve/Deny broken on iOS 13
  • Low power Bluetooth dongle not working
  • iOS 13 broke Apple Watch usefulness
  • Cannot use Apple Watch to approve/deny
  • Notification with 'Dismiss' only on watch
  • App no longer functions properly after iOS 13 upgrade
  • Notification for login not received
  • App icon is blank
  • Notifications never appear
  • App keeps saying 'open' in App Store but not installed
  • App not functioning unless all other apps are closed
  • App requires re-enrollment after device change/update
  • App stops working and requires IT reset
  • App not working with new iPhone
  • App not working with older iOS/watchOS
  • App requires re-entry of password for each prescription

Requested features

4 requests
  • Fix Apple Watch integration
  • Make approve/deny buttons larger and separated
  • Color code approve/deny buttons
  • Bring back Apple Watch approval feature

In-app purchases

None

PerfectServe Practitioner

No in-app purchases

None

Imprivata ID

No in-app purchases

Questions

Is PerfectServe Practitioner free?
PerfectServe Practitioner is free to download, with no in-app purchases.
Is Imprivata ID free?
Imprivata ID is free to download, with no in-app purchases.
Which has better reviews, PerfectServe Practitioner or Imprivata ID?
PerfectServe Practitioner is rated higher. PerfectServe Practitioner averages 4.6 out of 5 from 1.8K ratings, while Imprivata ID averages 2.1 from 47 ratings.
Do PerfectServe Practitioner or Imprivata ID have ads?
PerfectServe Practitioner shows ads; Imprivata ID does not.
Which is updated more often, PerfectServe Practitioner or Imprivata ID?
PerfectServe Practitioner ships an update every 4 weeks, and Imprivata ID every 4 months. Most recently, PerfectServe Practitioner was updated on October 21, 2026 and Imprivata ID on October 18, 2026.

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