311 Riverside vs Go SBCity
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
311 Riverside
Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.
- Submit service requests
- Track request status
- Pay utility bills
- View submitted requests
- Create user account
- Submit photos with requests
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Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.
Go SBCity
Report city issues like potholes, graffiti, or broken streetlights quickly. Simply select the problem, take a photo, and the app automatically sends it to the right department for resolution. Avoid lengthy calls and streamline your city service requests.
- Report city issues
- Categorize problem types
- Capture photos of issues
- Automatic location tagging
- Direct reporting to city departments
- On-the-go service requests
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See a pothole that needs fixing? Graffiti, Street Lighting issues, broken sprinkler, illegal dumping? Tap right into your city and report the issue fast with goSanBernardino! Just open the app, select the issue, snap a photo - The app knows the location and who can fix it for you. No more time-consuming trips or phone calls - Go SBCity handles all your issues when you're on the go!
Screenshots
Verdict
The clearest difference is rating: 311 Riverside at 4.5 against Go SBCity's 3.6. 311 Riverside also leads on ratings volume (3.1K vs 14). Go SBCity's advantage is update cadence (monthly vs every 2 months). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
311 Riverside holds the better App Store score, 4.5 against 3.6. That said, the two scores are not equally well evidenced: 311 Riverside has 3.1K ratings behind it against 14, so its average is the more settled of the two. Written reviews complicate that: 44% of 311 Riverside's written reviews are positive against 50% of Go SBCity's, so the app with the better star average is not the one people write more warmly about.
311 Riverside ships an update every 2 months, Go SBCity monthly. Both last shipped on October 24, 2026.
| Parameter | 311 Riverside | Go SBCity |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3.1K ratings) — better | 3.6 (14 ratings) |
| Positive reviews | 44.0% of reviews | 50.0% of reviews — better |
| Number of ratings | 3.1K — better | 14 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 78 MB | 48 MB |
| Age rating | 4+ | 17+ |
| Developer | City Of Riverside | GOGov, Inc. |
Customer experience
311 Riverside
Go SBCity
Bugs and requests
311 Riverside
Reported bugs
5 issues- App crashes when trying to take or upload photos
- Login issues, requiring repeated logins
- Address verification problems, even for valid addresses
- Inability to submit requests due to various errors
- Text fields not displaying properly
Requested features
5 requests- Ability to edit or add notes to open requests
- Automatic login or Face ID support
- Confirmation screen after submitting requests
- Better address recognition and location services
- Improved communication on request status and resolution
Go SBCity
Not enough reviews yet to summarise bugs or requests.
In-app purchases
311 Riverside
No in-app purchases
Go SBCity
No in-app purchases
