311Direct vs VKB 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
311Direct
Report neighborhood issues and code violations directly to the 311 Contact Center. Users can attach photos, provide details, and track the status of their submissions. Anonymity is an option, or users can provide contact information for follow-up.
- Report neighborhood problems
- Submit code violations
- Attach photos to reports
- Track report status
- Anonymous reporting option
- Create user profiles
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311Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Contact Center. Users can attach a photo of the problem Submit relevant details Choose to remain anonymous or provide their contact info for follow-up Check the status of their submitted reports Create a profile for fast reporting Use Ask 311 to contact the call center
VKB 311
Connect with your local government for service requests, news, and live village council meetings. Residents can submit reports with photos and receive status updates on the go. This app is a convenient tool for community engagement and efficient communication with village staff.
- Watch Village Council meetings
- View Beach Cam
- Get Key Biscayne news updates
- Submit service requests
- Upload photos for reports
- Receive status updates on requests
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Welcome to Key Biscayne's new resident service app: VKB 311. Your one stop shop to connect with the Village of Key Biscayne to watch Village Council meetings, check out the Beach Cam and stay in touch with the latest Key Biscayne news. The app also gives you a direct line of communication with your Village staff to quickly and efficiently handle service requests with just a few quick clicks. Residents can now upload photos and get status updates on their reports, even when you’re on the go! Our teams will respond, and you’ve helped our Village become a better home with the click of a button. This is not an emergency contact center. In case of an emergency, please dial 911.
Screenshots
Verdict
The clearest difference is review sentiment: VKB 311 at 100% against 311Direct's 27%. VKB 311 also leads on rating (4.8 vs 2.6). 311Direct's advantage is update cadence (every 2 months vs every 5 months) and device support (3 vs 1). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
VKB 311 holds the better App Store score, 4.8 against 2.6. Both are backed by a comparable volume of ratings — 13 and 24 respectively. Written reviews point the same way: 27% of 311Direct's written reviews are positive against 100% of VKB 311's.
311Direct ships an update every 2 months, VKB 311 every 5 months. The most recent releases landed on October 29, 2026 and October 27, 2026 respectively.
| Parameter | 311Direct | VKB 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (13 ratings) | 4.8 (24 ratings) — better |
| Positive reviews | 27.3% of reviews | 100.0% of reviews — better |
| Number of ratings | 13 | 24 — better |
| Update frequency | Every 2 months — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.1 — better | 18.0 |
| Further details — not scored | ||
| Size | 51 MB | 146 MB |
| Age rating | 4+ | 12+ |
| Developer | Miami-Dade County | Village of Key Biscayne |
Customer experience
311Direct
VKB 311
In-app purchases
311Direct
No in-app purchases
VKB 311
No in-app purchases
