311Direct vs FPL

311Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Contact Center. Users can attach a photo of the problem Submit relevant details Choose to remain anonymous or provide their contact info for follow-up Check the status of their submitted reports Create a profile for fast reporting Use Ask 311 to contact the call center

Get more with just a tap of our app. Your fingerprint or FaceID will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more! Features include: ALERTS AND REMINDERS -If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no more paper! Terms and conditions are available at fpl.com/ebillterms -Receive alerts and reminders when a new bill is ready to view and when it is due -Receive appointment reminders for scheduled appointments OUTAGE INFORMATION -Report a power outage -Check outage status and track restoration progress -Receive updates via push notifications ENERGY USE INFORMATION -View your projected monthly bill amount -Track your current, daily, weekly and monthly energy use -View your daily energy cost average and quickly see how your bill compares to the previous month ACCOUNT MANAGEMENT -Fingerprint login to view your real-time account balance, payment due date, balance details -View and download your bill (PDF) -Enroll in Pay Online and make a payment -Manage your saved payment methods -Schedule a future payment (if qualified) -Update your account profile – email address, phone number, and mailing address *FPL app use requires an active FPL account that is registered online at FPL.com