Comparison

MyChart vs Providence

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyChart

Access your health records, communicate with your doctor, schedule appointments, and view bills. This app securely connects you to your healthcare provider's information, allowing you to manage your well-being and family's care conveniently from your mobile device.

Highlights
  • Communicate with care team
  • Review health information
  • Schedule and manage appointments
  • View and pay medical bills
  • Share medical records
  • Connect multiple healthcare accounts
Features
Read full description

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.org. Have feedback about the app? Email us at mychartsupport@epic.com.

About

Providence

Access all your healthcare needs from a single platform. Manage appointments, view medical records, pay bills, and discover relevant health programs and resources. Connect with your care team and find new providers easily.

Highlights
  • Connect with care team
  • Book appointments
  • Access medical records
  • View and pay bills
  • Find providers
  • Virtual urgent care
  • Health reminders
Features
Currently charting
Read full description

Want to make it easier to take care of your health? With you, wherever you are.

Your one-stop shop for everything Providence—this modern app puts all your Providence services, programs, and resources at your fingertips—24/7, 365 days a year. Whether you need to get care, view your medical records, pay a bill, or learn about new programs & resources relevant to you. • Connect with your care team—book an appointment, view instructions, send a message. • Get immediate care—through an ExpressCare virtual visit or one of our local urgent care clinics—even find out wait times and put yourself in the queue before you leave home. • Access your medical record—get lab & test results, read visit notes, share your records. • Find a new provider—whether primary or specialty care. • View and pay bills—or see if you’re eligible for financial assistance. • View important health reminders personalized just for you. • Get individualized recommendations for relevant health programs and resources. • Find relevant, health-related content just for you, created by Providence experts. • Upload health and fitness data, including data from the “Apple health app,” when enrolled in self-tracking programs The Providence MyChart app is perfect for everyone looking for health care resources in a Providence or Providence-affiliated healthcare environment. Providence health services are available in Alaska, Washington, Montana, Oregon, California, New Mexico and Texas including: • Providence Swedish — Puget Sound • Providence — Alaska • Providence — Oregon, California • Providence — Greater Portland Area • Providence — Washington, Idaho, Montana • CovenantHealth — Texas, New Mexico • Kadlec — Oregon, Washington • CredenaHealth Pharmacy — Home Delivery

Screenshots

MyChart4 screens
Providence4 screens

Verdict

The call

The clearest difference is monetization model: MyChart at free against Providence's free with in-app purchases. MyChart also leads on chart position (#1 vs #121) and ratings volume (716K vs 186K). Providence's advantage is rating (4.8 vs 4.6) and review sentiment (73% vs 62%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Providence holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 716K and 186K respectively. Written reviews point the same way: 62% of MyChart's written reviews are positive against 73% of Providence's.

UpkeepUpdate frequency

MyChart ships an update monthly, Providence every 3 weeks. Both last shipped on September 30, 2026.

Scorecard5 real differences · 6 level
MyChart versus Providence: the parameters behind the verdict, then further details
ParameterMyChartProvidence
PriceFreeFree
Rating4.6 (716K ratings)4.8 (186K ratings) — better
Positive reviews61.5% of reviews72.6% of reviews — better
Number of ratings716K — better186K
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
Best chart rank#1 — better#121
DevicesiPhone, iPad, Apple WatchiPhone, iPad, Apple Watch
Requires iOS18.018.0
Further details — not scored
Size125 MB186 MB
Age rating17+17+
DeveloperEpicPROVIDENCE HEALTH & SERVICES - WASHINGTON

Customer experience

MyChart

All ratings715,554 ratings
Positive89.4%
Neutral3.2%
Negative7.4%
Written reviews8,804 reviews
Positive61.5%
Neutral9.8%
Negative28.6%

Providence

All ratings185,662 ratings
Positive97.3%
Neutral2.0%
Negative0.7%
Written reviews442 reviews
Positive72.6%
Neutral4.5%
Negative22.9%

User reviews

MyChart

From 716K App Store ratings

What we love

  • 💻 Convenient access to medical information
  • 🔍 Ability to view test results and appointment details
  • 💬 Easy communication with healthcare providers
  • 📅 Helpful for scheduling and managing appointments
  • 🔒 Secure platform for sensitive medical data

Room to improve

  • 🤖 Impersonal communication compared to phone calls
  • 🕰️ Delayed responses from healthcare providers
  • 🔍 Difficulty finding or accessing certain information
  • 🤔 Confusing or unintuitive user interface
  • 🔄 Recurring notifications/reminders that cannot be disabled

Providence

From 186K App Store ratings

What we love

  • 👍 Convenient all-in-one healthcare app
  • 🚀 Easy to use interface
  • 💡 Helpful for managing appointments, prescriptions, and test results
  • 👍 Prompt responses from healthcare providers
  • 👍 Valuable for communicating with doctors

Room to improve

  • 🐛 Confusing navigation and layout
  • 🐛 Difficulty finding specific features or information
  • 🐛 Unreliable virtual care options
  • 🐛 Inconsistent user experience across different devices
  • 🐛 Frustrating issues with logging in and accessing account

Bugs and requests

MyChart

Reported bugs

5 issues
  • Login issues and difficulties accessing the app
  • Inconsistent display of information across different sections
  • Inaccurate or outdated medical data shown in the app
  • Unexpected crashes or freezes when using certain features
  • Inability to complete certain tasks or actions within the app

Requested features

6 requests
  • Add ability to update personal/contact information directly in the app
  • Improve notification system to better alert users of new messages or updates
  • Provide more customization options for the app interface and settings
  • Integrate with other health/fitness apps to sync data automatically
  • Allow users to add their own notes and annotations to medical records
Show 1 more
  • Streamline the process for switching between multiple healthcare providers

Providence

Reported bugs

4 issues
  • Login screen freezes
  • Incompatibility with older devices
  • Inconsistent performance and crashes
  • Syncing issues with test results and medical records

Requested features

5 requests
  • Improved search and navigation
  • Better integration with external healthcare providers
  • More intuitive layout and organization of information
  • Enhanced accessibility for users with disabilities
  • Seamless virtual care options

In-app purchases

None

MyChart

No in-app purchases

None

Providence

No in-app purchases

Questions

Is MyChart free?
MyChart is free to download, with no in-app purchases.
Is Providence free?
Providence is free to download, with no in-app purchases.
Which has better reviews, MyChart or Providence?
Providence is rated higher. MyChart averages 4.6 out of 5 from 716K ratings, while Providence averages 4.8 from 186K ratings.
Do MyChart or Providence have ads?
Neither MyChart nor Providence shows ads.
Which is updated more often, MyChart or Providence?
MyChart ships an update monthly, and Providence every 3 weeks. Most recently, MyChart was updated on September 30, 2026 and Providence on September 30, 2026.
Which is more popular, MyChart or Providence?
MyChart currently peaks at #1 in the App Store charts, and Providence at #121. Chart position reflects recent download velocity rather than total install base.

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