Comparison

MyChart vs MyUPMC

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyChart

Access your health records, communicate with your doctor, schedule appointments, and view bills. This app securely connects you to your healthcare provider's information, allowing you to manage your well-being and family's care conveniently from your mobile device.

Highlights
  • Communicate with care team
  • Review health information
  • Schedule and manage appointments
  • View and pay medical bills
  • Share medical records
  • Connect multiple healthcare accounts
Features
Read full description

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.org. Have feedback about the app? Email us at mychartsupport@epic.com.

About

MyUPMC

Manage your UPMC health information and care from anywhere. Communicate with your doctor, schedule appointments, access medical records, and view test results. It also allows for prescription renewals and bill payments.

Highlights
  • Message doctor's office
  • Schedule appointments
  • Access medical records
  • Manage family health
  • View test results
  • Renew prescriptions
  • Pay bills
Features
Currently charting
Read full description

Manage your health information anywhere, anytime, with MyUPMC With MyUPMC, you can: • Send a message directly to your doctor’s office anytime • Schedule appointments with UPMC providers • Access your medical records and doctors' notes • Conveniently manage your family's health • See your test results, medications, immunization history, and more • Manage your appointments and save to your calendar • Renew prescriptions without calling your doctor’s office • Quickly view and pay your bills • Find a UPMC doctor, including primary, pediatric, and specialty care providers, and request to schedule an appointment  Access is convenient, free, and secure! For the best experience, please update your mobile device or iPad to the latest iOS operating system. If you experience issues, completely close the app, restart your device and open the application. Encounter a problem? Need to ask a question? Please call the MyUPMC Support line at 1-866-884-8579, option 2. Have a suggestion or feedback? Email MyUPMC_Feedback@upmc.edu. Thank you! Enjoying the MyUPMC app? Rate it now and let us know.

Screenshots

MyChart4 screens
MyUPMC4 screens

Verdict

The call

The clearest difference is ads: MyChart at none against MyUPMC's shown. MyChart also leads on review sentiment (62% vs 37%) and chart position (#1 vs #136). MyUPMC's advantage is iOS requirement (16.6 vs 18.0). On price, rating, update cadence and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MyUPMC holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: MyChart has 716K ratings behind it against 117K, so its average is the more settled of the two. Written reviews complicate that: 62% of MyChart's written reviews are positive against 37% of MyUPMC's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

MyChart ships an update monthly, MyUPMC every 5 weeks. Both last shipped on September 29, 2026.

Scorecard5 real differences · 6 level
MyChart versus MyUPMC: the parameters behind the verdict, then further details
ParameterMyChartMyUPMC
PriceFreeFree
Rating4.6 (716K ratings)4.8 (117K ratings) — better
Positive reviews61.5% of reviews — better36.7% of reviews
Number of ratings716K — better117K
Update frequencyMonthly — betterEvery 5 weeks
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#1 — better#136
DevicesiPhone, iPad, Apple WatchiPhone, iPad, iPod
Requires iOS18.016.6 — better
Further details — not scored
Size125 MB39 MB
Age rating17+12+
DeveloperEpicUPMC

Customer experience

MyChart

All ratings715,554 ratings
Positive89.4%
Neutral3.2%
Negative7.4%
Written reviews8,735 reviews
Positive61.5%
Neutral9.9%
Negative28.6%

MyUPMC

All ratings107,619 ratings
Positive95.4%
Neutral2.3%
Negative2.4%
Written reviews264 reviews
Positive36.7%
Neutral10.6%
Negative52.7%

User reviews

MyChart

From 716K App Store ratings

What we love

  • 💻 Convenient access to medical information
  • 🔍 Ability to view test results and appointment details
  • 💬 Easy communication with healthcare providers
  • 📅 Helpful for scheduling and managing appointments
  • 🔒 Secure platform for sensitive medical data

Room to improve

  • 🤖 Impersonal communication compared to phone calls
  • 🕰️ Delayed responses from healthcare providers
  • 🔍 Difficulty finding or accessing certain information
  • 🤔 Confusing or unintuitive user interface
  • 🔄 Recurring notifications/reminders that cannot be disabled

MyUPMC

From 117K App Store ratings

What we love

  • 👍 Convenient access to medical information
  • 🚀 Easy scheduling and communication with doctors
  • 💡 Helpful for managing healthcare
  • 🔒 Secure access to personal health data

Room to improve

  • 🐛 Inconsistent functionality between mobile app and website
  • 🔍 Difficulty finding and navigating certain features
  • ⏱️ Slow response times and server issues
  • 💬 Limited messaging capabilities with providers

Bugs and requests

MyChart

Reported bugs

5 issues
  • Login issues and difficulties accessing the app
  • Inconsistent display of information across different sections
  • Inaccurate or outdated medical data shown in the app
  • Unexpected crashes or freezes when using certain features
  • Inability to complete certain tasks or actions within the app

Requested features

6 requests
  • Add ability to update personal/contact information directly in the app
  • Improve notification system to better alert users of new messages or updates
  • Provide more customization options for the app interface and settings
  • Integrate with other health/fitness apps to sync data automatically
  • Allow users to add their own notes and annotations to medical records
Show 1 more
  • Streamline the process for switching between multiple healthcare providers

MyUPMC

Reported bugs

3 issues
  • Frequent app crashes and errors
  • Inability to rotate app to landscape mode on tablets
  • Inconsistent syncing of data between app and website

Requested features

4 requests
  • Ability to compare past test results
  • Improved integration with other healthcare systems
  • More detailed billing and payment information
  • Easier access to visit notes and medical records

In-app purchases

None

MyChart

No in-app purchases

None

MyUPMC

No in-app purchases

Questions

Is MyChart free?
MyChart is free to download, with no in-app purchases.
Is MyUPMC free?
MyUPMC is free to download, with no in-app purchases.
Which has better reviews, MyChart or MyUPMC?
MyUPMC is rated higher. MyChart averages 4.6 out of 5 from 716K ratings, while MyUPMC averages 4.8 from 117K ratings.
Do MyChart or MyUPMC have ads?
MyUPMC shows ads; MyChart does not.
Which is updated more often, MyChart or MyUPMC?
MyChart ships an update monthly, and MyUPMC every 5 weeks. Most recently, MyChart was updated on September 29, 2026 and MyUPMC on September 29, 2026.
Which is more popular, MyChart or MyUPMC?
MyChart currently peaks at #1 in the App Store charts, and MyUPMC at #136. Chart position reflects recent download velocity rather than total install base.

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