MyChart vs MyUPMC
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyChart
Access your health records, communicate with your doctor, schedule appointments, and view bills. This app securely connects you to your healthcare provider's information, allowing you to manage your well-being and family's care conveniently from your mobile device.
- Communicate with care team
- Review health information
- Schedule and manage appointments
- View and pay medical bills
- Share medical records
- Connect multiple healthcare accounts
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MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.org. Have feedback about the app? Email us at mychartsupport@epic.com.
MyUPMC
Manage your UPMC health information and care from anywhere. Communicate with your doctor, schedule appointments, access medical records, and view test results. It also allows for prescription renewals and bill payments.
- Message doctor's office
- Schedule appointments
- Access medical records
- Manage family health
- View test results
- Renew prescriptions
- Pay bills
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Manage your health information anywhere, anytime, with MyUPMC With MyUPMC, you can: • Send a message directly to your doctor’s office anytime • Schedule appointments with UPMC providers • Access your medical records and doctors' notes • Conveniently manage your family's health • See your test results, medications, immunization history, and more • Manage your appointments and save to your calendar • Renew prescriptions without calling your doctor’s office • Quickly view and pay your bills • Find a UPMC doctor, including primary, pediatric, and specialty care providers, and request to schedule an appointment Access is convenient, free, and secure! For the best experience, please update your mobile device or iPad to the latest iOS operating system. If you experience issues, completely close the app, restart your device and open the application. Encounter a problem? Need to ask a question? Please call the MyUPMC Support line at 1-866-884-8579, option 2. Have a suggestion or feedback? Email MyUPMC_Feedback@upmc.edu. Thank you! Enjoying the MyUPMC app? Rate it now and let us know.
Screenshots
Verdict
The clearest difference is ads: MyChart at none against MyUPMC's shown. MyChart also leads on review sentiment (62% vs 37%) and chart position (#1 vs #136). MyUPMC's advantage is iOS requirement (16.6 vs 18.0). On price, rating, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyUPMC holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: MyChart has 716K ratings behind it against 117K, so its average is the more settled of the two. Written reviews complicate that: 62% of MyChart's written reviews are positive against 37% of MyUPMC's, so the app with the better star average is not the one people write more warmly about.
MyChart ships an update monthly, MyUPMC every 5 weeks. Both last shipped on September 29, 2026.
| Parameter | MyChart | MyUPMC |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (716K ratings) | 4.8 (117K ratings) — better |
| Positive reviews | 61.5% of reviews — better | 36.7% of reviews |
| Number of ratings | 716K — better | 117K |
| Update frequency | Monthly — better | Every 5 weeks |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #1 — better | #136 |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, iPod |
| Requires iOS | 18.0 | 16.6 — better |
| Further details — not scored | ||
| Size | 125 MB | 39 MB |
| Age rating | 17+ | 12+ |
| Developer | Epic | UPMC |
Customer experience
MyChart
MyUPMC
User reviews
MyChart
From 716K App Store ratingsWhat we love
- 💻 Convenient access to medical information
- 🔍 Ability to view test results and appointment details
- 💬 Easy communication with healthcare providers
- 📅 Helpful for scheduling and managing appointments
- 🔒 Secure platform for sensitive medical data
Room to improve
- 🤖 Impersonal communication compared to phone calls
- 🕰️ Delayed responses from healthcare providers
- 🔍 Difficulty finding or accessing certain information
- 🤔 Confusing or unintuitive user interface
- 🔄 Recurring notifications/reminders that cannot be disabled
MyUPMC
From 117K App Store ratingsWhat we love
- 👍 Convenient access to medical information
- 🚀 Easy scheduling and communication with doctors
- 💡 Helpful for managing healthcare
- 🔒 Secure access to personal health data
Room to improve
- 🐛 Inconsistent functionality between mobile app and website
- 🔍 Difficulty finding and navigating certain features
- ⏱️ Slow response times and server issues
- 💬 Limited messaging capabilities with providers
Bugs and requests
MyChart
Reported bugs
5 issues- Login issues and difficulties accessing the app
- Inconsistent display of information across different sections
- Inaccurate or outdated medical data shown in the app
- Unexpected crashes or freezes when using certain features
- Inability to complete certain tasks or actions within the app
Requested features
6 requests- Add ability to update personal/contact information directly in the app
- Improve notification system to better alert users of new messages or updates
- Provide more customization options for the app interface and settings
- Integrate with other health/fitness apps to sync data automatically
- Allow users to add their own notes and annotations to medical records
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- Streamline the process for switching between multiple healthcare providers
MyUPMC
Reported bugs
3 issues- Frequent app crashes and errors
- Inability to rotate app to landscape mode on tablets
- Inconsistent syncing of data between app and website
Requested features
4 requests- Ability to compare past test results
- Improved integration with other healthcare systems
- More detailed billing and payment information
- Easier access to visit notes and medical records
In-app purchases
MyChart
No in-app purchases
MyUPMC
No in-app purchases









