Comparison

MyChart vs NHS App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyChart

Access your health records, communicate with your doctor, schedule appointments, and view bills. This app securely connects you to your healthcare provider's information, allowing you to manage your well-being and family's care conveniently from your mobile device.

Highlights
  • Communicate with care team
  • Review health information
  • Schedule and manage appointments
  • View and pay medical bills
  • Share medical records
  • Connect multiple healthcare accounts
Features
Read full description

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.org. Have feedback about the app? Email us at mychartsupport@epic.com.

About

NHS App

Access a range of NHS services securely from your smartphone or tablet. Request repeat prescriptions, view test results, manage appointments, and receive messages from your GP surgery. You can also manage services for others if granted access.

Highlights
  • Request repeat prescriptions
  • View test results
  • Manage appointments
  • Access 111 online
  • Find nearby NHS services
  • Manage health for others
  • Receive messages from GP surgery
Features
Read full description

The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man. You can also log in through the NHS website on a computer to use NHS App services. Access NHS services
 ---------------------- Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more. Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem. Manage your health
 -------------------- The NHS App gives you a convenient way to view your health information, including your test results. You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.

 Receive messages
 ------------------- You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.

 Manage services for other people
 ---------------------------------
 You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.

 Log in securely
 --------------- The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.

If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.

Screenshots

MyChart4 screens
NHS App4 screens

Verdict

The call

The clearest difference is rating: MyChart at 4.6 against NHS App's 2.7. MyChart also leads on review sentiment (62% vs 21%) and ratings volume (716K vs 75). NHS App's advantage is iOS requirement (15.0 vs 18.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MyChart holds the better App Store score, 4.6 against 2.7. That said, the two scores are not equally well evidenced: MyChart has 716K ratings behind it against 75, so its average is the more settled of the two. Written reviews point the same way: 62% of MyChart's written reviews are positive against 21% of NHS App's.

UpkeepUpdate frequency

MyChart ships an update monthly, NHS App every 3 weeks. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

Scorecard5 real differences · 6 level
MyChart versus NHS App: the parameters behind the verdict, then further details
ParameterMyChartNHS App
PriceFreeFree
Rating4.6 (716K ratings) — better2.7 (75 ratings)
Positive reviews61.5% of reviews — better21.1% of reviews
Number of ratings716K — better75
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#1 — better—
DevicesiPhone, iPad, Apple WatchiPhone, iPad, iPod
Requires iOS18.015.0 — better
Further details — not scored
Size125 MB12 MB
Age rating17+12+
DeveloperEpicNHS Digital

Customer experience

MyChart

All ratings715,554 ratings
Positive89.4%
Neutral3.2%
Negative7.4%
Written reviews8,735 reviews
Positive61.5%
Neutral9.9%
Negative28.6%

NHS App

All ratings75 ratings
Positive38.7%
Neutral5.3%
Negative56.0%
Written reviews945 reviews
Positive21.1%
Neutral10.7%
Negative68.3%

User reviews

MyChart

From 716K App Store ratings

What we love

  • 💻 Convenient access to medical information
  • 🔍 Ability to view test results and appointment details
  • 💬 Easy communication with healthcare providers
  • 📅 Helpful for scheduling and managing appointments
  • 🔒 Secure platform for sensitive medical data

Room to improve

  • 🤖 Impersonal communication compared to phone calls
  • 🕰️ Delayed responses from healthcare providers
  • 🔍 Difficulty finding or accessing certain information
  • 🤔 Confusing or unintuitive user interface
  • 🔄 Recurring notifications/reminders that cannot be disabled

NHS App

From 75 App Store ratings

What we love

  • 🚀 Useful for repeat prescriptions
  • 🚀 Helpful for accessing health records
  • 👍 Intuitive and easy to use
  • 🚀 Convenient way to manage appointments

Room to improve

  • 🐛 Frequent login issues
  • 🐛 Unreliable app functionality
  • 🐛 Missing important medical data
  • 🐛 Buggy after updates
  • 👎 Difficult to change registered details

Bugs and requests

MyChart

Reported bugs

5 issues
  • Login issues and difficulties accessing the app
  • Inconsistent display of information across different sections
  • Inaccurate or outdated medical data shown in the app
  • Unexpected crashes or freezes when using certain features
  • Inability to complete certain tasks or actions within the app

Requested features

6 requests
  • Add ability to update personal/contact information directly in the app
  • Improve notification system to better alert users of new messages or updates
  • Provide more customization options for the app interface and settings
  • Integrate with other health/fitness apps to sync data automatically
  • Allow users to add their own notes and annotations to medical records
Show 1 more
  • Streamline the process for switching between multiple healthcare providers

NHS App

Reported bugs

4 issues
  • Inability to log in after recent update
  • Blank screens and loading issues
  • Incorrect or missing appointment details
  • Syncing problems with GP records

Requested features

5 requests
  • Ability to book appointments directly
  • Improved integration with other health apps
  • Inclusion of full medical history
  • Persistent login and biometric support
  • Notification system for prescription status

In-app purchases

None

MyChart

No in-app purchases

None

NHS App

No in-app purchases

Questions

Is MyChart free?
MyChart is free to download, with no in-app purchases.
Is NHS App free?
NHS App is free to download, with no in-app purchases.
Which has better reviews, MyChart or NHS App?
MyChart is rated higher. MyChart averages 4.6 out of 5 from 716K ratings, while NHS App averages 2.7 from 75 ratings.
Do MyChart or NHS App have ads?
Neither MyChart nor NHS App shows ads.
Which is updated more often, MyChart or NHS App?
MyChart ships an update monthly, and NHS App every 3 weeks. Most recently, MyChart was updated on September 24, 2026 and NHS App on September 22, 2026.

Other comparisons