Live Chat Software by ProProfs vs SupportWire

ProProfs Chat is a live chat and AI customer service agent for instant, automated support, available directly on your iPhone or iPad. Communicate with website visitors in real time, resolve queries, and let your AI agent handle the rest. Train your AI agent on your website, help center, uploaded files, and FAQs, and it answers customers with source-cited responses, even when your team is offline. It can also complete tasks like updating orders, scheduling meetings, or triggering Slack and email alerts, right from the chat. Sentiment analysis shows how a customer feels, churn risk scoring (High, Medium, Low) flags customers who needs attention, and every chat wraps up with an AI-generated resolution summary, so agents have context before stepping in. Customers can also rate AI interactions, giving you a live view of satisfaction scores. With the mobile app, your operators can transfer files, send canned responses, and move between chats without losing context. ProProfs Chat for iPhone offers: AI agent trained on your website, help center, uploaded files, and FAQs AI-generated answers with the source cited Action-based agents that complete tasks like updating orders or scheduling meetings Sentiment analysis and churn risk scoring for every conversation AI-generated resolution summaries after each chat AI agent performance ratings and satisfaction scores Live support from anywhere Track and record offline messages Visitor Geolocation and referrer URL Canned messages and predefined responses Operator-to-operator messaging and chat transfer Get started with ProProfs Chat on your iPhone or iPad.

SupportWire is the live chat platform for startups — with an AI support agent built in. Reply to customers from your pocket. Get pinged the second a message lands. Hand off the boring questions to Kal, our AI agent, who answers from your docs, screenshots, and PDFs with citations. WHY TEAMS SWITCH TO SUPPORTWIRE • Live chat widget loads in under 100ms • Native iOS app with rich push notifications • AI agent (Kal) trained on your URLs, docs, and screenshots • Cited answers — every reply links back to the source • Conversations, tasks, customers, and team in one app • Built for solo founders and small teams, not enterprises WHAT YOU CAN DO IN THE APP • Read and reply to live conversations in real time • Triage tickets, assign teammates, leave internal notes • See customer context — past chats, plan, history • Track tasks tied to conversations • Manage multiple organizations from one login • Search across every conversation • Tune Kal's behavior and knowledge sources WHO BUILT IT SupportWire is built by Skcript, a product studio shipping customer-facing software since 2013. We built this because we were the customer. Solo founders replying at midnight, tired of paying enterprise prices for bloated helpdesks. So we built the support tool we wished existed. PRIVACY Your data stays yours. No training on your conversations without consent. Questions? Email support@supportwire.app.