Comparison

京东 vs 天猫

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

京东

This comprehensive e-commerce platform offers a vast selection of products, from electronics to groceries, alongside quality food delivery, hotel bookings, and flight services. Enjoy competitive prices, fast delivery, and excellent customer support for a seamless shopping experience.

Highlights
  • Vast product selection
  • Quality food delivery
  • Hotel and flight bookings
  • Fast and reliable delivery
  • Competitive pricing and subsidies
  • Excellent customer service
  • Live streaming and member benefits
Features
Read full description

【京东】—— 又好又便宜 京东APP是国内领先的综合电商平台,整合全品类购物、外卖点餐及生活服务于一体,致力于为消费者提供“又好又便宜”的一站式消费体验。 【平台优势】 1. 正品好货,品类齐全 汇聚超1000万个自营商品及百万优质商家,覆盖电脑数码、手机通讯、超市好物、家电家居、服饰美妆、消费品、汽车、生活服务等全品类,满足消费者吃喝玩乐全方位需求。 2. 价格实惠,多重保障 ● 百亿补贴:大牌限时补贴,全场包邮。 ● 京喜自营: 超值低价好货,工厂直发,京东快递包邮直达消费者。 ● 京东秒杀:正品限时秒,折扣享不停。 3. 售后无忧,服务护航 ● 极速配送:省心省时,送货上门,提供211限时达、次日达、极速达、夜间配等多种高效配送服务,闪电到货。京东秒送,好物立享,最快9分钟送到手。 ● 售后无忧:闪电退款,价格保护,降价退差,上门换新。客服响应迅速,实在服务,时刻守护 【平台特色】 1. 品质外卖,上京东 京东外卖于2025年3月1日正式上线,致力于成为让消费者放心、让优质商家经营更好、让骑手更有保障的负责任的品质外卖平台。 2、订酒店,上京东 京东酒店,又好又便宜。首住特惠最高立减130元。 3. 重磅新品,抢先体验 京东新品,频道每日上新,汇聚更新更潮的大牌尖货,更有天天1元抽重磅新品。 4. PLUS会员,省心又省钱 京东PLUS,权益重磅升级,7大生活服务随心兑。 5. 看直播,享福利 京东直播,领取专享折扣,专享红包抢不停。 【更多服务,联系我们】 喜欢又好又便宜的京东,请给我们满分好评; 如有建议请及时反馈,我们一起优化更好的购物流程和体验; 可通过以下方式联系我们: 京东客服热线:950618

About

天猫

This app provides a platform for consumers to purchase brand-name products and high-quality goods. It features official flagship stores, flash sales, and special discounts, aiming to offer a trustworthy and innovative online shopping experience.

Highlights
  • Official flagship stores
  • Big brand flash sales
  • Billion-subsidy deals
  • Juhuasuan discounts
  • Tmall Global imported products
  • App-exclusive discounts
Features
Read full description

Tmall is a shopping app under Alibaba Group, committed to meeting consumers' needs for brand products and high-quality goods. With a vast array of official flagship stores offering genuine products, Tmall ensures a high-quality shopping experience for you. Besides offering genuine goods at a fair price, Tmall continuously innovates pre-sale services and improves after-sale services to become a benchmark for online shopping app, earning the trust of an increasing number of consumers. Special Channels: Tmall App Privileges: Tmall app offers you additional 2% discounts on selected items. Big Brand flash sales: You can seckill brand products at 10 AM, 2 PM, and 8 PM everyday. Billion-Subsidy: You can buy big brands at competitive prices, with instant cashback upon every purchase. Juhuasuan: Juhuasuan offers you up to 90% off for big brands and also cashback on every purchase. Tmall Global: You can explore new imported products from around the world. Please note that specific details may vary based on the product page. For any questions or suggestions, you can contact us through the following channels: Consumer Hotline: +86 9510211 Tmall App: Me - Settings - Feedback We value your feedback and will work to optimize and improve our services as quickly as possible!

Screenshots

京东4 screens
天猫4 screens

Verdict

The call

The clearest difference is rating: 天猫 at 4.7 against 京东's 2.8. 天猫 also leads on review sentiment (50% vs 13%). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

天猫 holds the better App Store score, 4.7 against 2.8. Both are backed by a comparable volume of ratings — 3.4K and 4.7K respectively. Written reviews point the same way: 13% of 京东's written reviews are positive against 50% of 天猫's.

UpkeepUpdate frequency

京东 ships an update weekly, 天猫 every 2 weeks. Both last shipped on September 22, 2026.

Scorecard2 real differences · 8 level
京东 versus 天猫: the parameters behind the verdict, then further details
Parameter京东天猫
PriceFreeFree
Rating2.8 (3.4K ratings)4.7 (4.7K ratings) — better
Positive reviews13.0% of reviews50.0% of reviews — better
Number of ratings3.4K4.7K — better
Update frequencyWeekly — betterEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS13.0 — better14.0
Further details — not scored
Size272 MB302 MB
Age rating12+17+
DeveloperBeijing Jingdong Century Trading Co., Ltd.浙江天猫网络有限公司

Customer experience

京东

All ratings3,446 ratings
Positive43.2%
Neutral3.0%
Negative53.8%
Written reviews615 reviews
Positive13.0%
Neutral3.1%
Negative83.9%

天猫

All ratings4,736 ratings
Positive91.8%
Neutral2.0%
Negative6.2%
Written reviews248 reviews
Positive50.0%
Neutral3.6%
Negative46.4%

User reviews

京东

From 3.4K App Store ratings

What we love

  • 🚀 Fast delivery
  • 🔒 Guaranteed quality
  • 👍 Convenient shopping experience
  • 👍 Wide range of products

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🔍 Difficult to register and login
  • 💰 Overpriced items
  • 🚫 Inability to use overseas payment methods
  • 🤖 Poor customer service

天猫

From 4.7K App Store ratings

What we love

  • 🚀 Fast delivery
  • 👍 Great user experience
  • 💕 Excellent shopping platform

Room to improve

  • 🐛 Frequent crashes
  • 🚫 Forced login requirement
  • 📢 Excessive ads and notifications
  • 🤖 Poor customer service
  • 🤷‍♂️ Inconsistent user experience

Bugs and requests

京东

Reported bugs

4 issues
  • Verification code not received
  • Accounts being banned or frozen
  • Orders being canceled without explanation
  • Inability to return or refund items

Requested features

4 requests
  • Horizontal mode for iPad
  • Reduce app size and bloat
  • Improve search and browsing experience
  • Add support for more payment options

天猫

Reported bugs

3 issues
  • Login issues for overseas users
  • Compatibility problems on newer iOS versions
  • Incorrect product information and pricing

Requested features

4 requests
  • Improved search and filtering
  • Easier return/refund process
  • Support for international payment methods
  • Better iPad optimization

In-app purchases

None

京东

No in-app purchases

None

天猫

No in-app purchases

Questions

Is 京东 free?
京东 is free to download, with no in-app purchases.
Is 天猫 free?
天猫 is free to download, with no in-app purchases.
Which has better reviews, 京东 or 天猫?
天猫 is rated higher. 京东 averages 2.8 out of 5 from 3.4K ratings, while 天猫 averages 4.7 from 4.7K ratings.
Do 京东 or 天猫 have ads?
Neither 京东 nor 天猫 shows ads.
Which is updated more often, 京东 or 天猫?
京东 ships an update weekly, and 天猫 every 2 weeks. Most recently, 京东 was updated on September 22, 2026 and 天猫 on September 22, 2026.

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