京东 vs 天猫
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
京东
This comprehensive e-commerce platform offers a vast selection of products, from electronics to groceries, alongside quality food delivery, hotel bookings, and flight services. Enjoy competitive prices, fast delivery, and excellent customer support for a seamless shopping experience.
- Vast product selection
- Quality food delivery
- Hotel and flight bookings
- Fast and reliable delivery
- Competitive pricing and subsidies
- Excellent customer service
- Live streaming and member benefits
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【京东】—— 又好又便宜 京东APP是国内领先的综合电商平台,整合全品类购物、外卖点餐及生活服务于一体,致力于为消费者提供“又好又便宜”的一站式消费体验。 【平台优势】 1. 正品好货,品类齐全 汇聚超1000万个自营商品及百万优质商家,覆盖电脑数码、手机通讯、超市好物、家电家居、服饰美妆、消费品、汽车、生活服务等全品类,满足消费者吃喝玩乐全方位需求。 2. 价格实惠,多重保障 ● 百亿补贴:大牌限时补贴,全场包邮。 ● 京喜自营: 超值低价好货,工厂直发,京东快递包邮直达消费者。 ● 京东秒杀:正品限时秒,折扣享不停。 3. 售后无忧,服务护航 ● 极速配送:省心省时,送货上门,提供211限时达、次日达、极速达、夜间配等多种高效配送服务,闪电到货。京东秒送,好物立享,最快9分钟送到手。 ● 售后无忧:闪电退款,价格保护,降价退差,上门换新。客服响应迅速,实在服务,时刻守护 【平台特色】 1. 品质外卖,上京东 京东外卖于2025年3月1日正式上线,致力于成为让消费者放心、让优质商家经营更好、让骑手更有保障的负责任的品质外卖平台。 2、订酒店,上京东 京东酒店,又好又便宜。首住特惠最高立减130元。 3. 重磅新品,抢先体验 京东新品,频道每日上新,汇聚更新更潮的大牌尖货,更有天天1元抽重磅新品。 4. PLUS会员,省心又省钱 京东PLUS,权益重磅升级,7大生活服务随心兑。 5. 看直播,享福利 京东直播,领取专享折扣,专享红包抢不停。 【更多服务,联系我们】 喜欢又好又便宜的京东,请给我们满分好评; 如有建议请及时反馈,我们一起优化更好的购物流程和体验; 可通过以下方式联系我们: 京东客服热线:950618
天猫
This app provides a platform for consumers to purchase brand-name products and high-quality goods. It features official flagship stores, flash sales, and special discounts, aiming to offer a trustworthy and innovative online shopping experience.
- Official flagship stores
- Big brand flash sales
- Billion-subsidy deals
- Juhuasuan discounts
- Tmall Global imported products
- App-exclusive discounts
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Tmall is a shopping app under Alibaba Group, committed to meeting consumers' needs for brand products and high-quality goods. With a vast array of official flagship stores offering genuine products, Tmall ensures a high-quality shopping experience for you. Besides offering genuine goods at a fair price, Tmall continuously innovates pre-sale services and improves after-sale services to become a benchmark for online shopping app, earning the trust of an increasing number of consumers. Special Channels: Tmall App Privileges: Tmall app offers you additional 2% discounts on selected items. Big Brand flash sales: You can seckill brand products at 10 AM, 2 PM, and 8 PM everyday. Billion-Subsidy: You can buy big brands at competitive prices, with instant cashback upon every purchase. Juhuasuan: Juhuasuan offers you up to 90% off for big brands and also cashback on every purchase. Tmall Global: You can explore new imported products from around the world. Please note that specific details may vary based on the product page. For any questions or suggestions, you can contact us through the following channels: Consumer Hotline: +86 9510211 Tmall App: Me - Settings - Feedback We value your feedback and will work to optimize and improve our services as quickly as possible!
Screenshots
Verdict
The clearest difference is rating: 天猫 at 4.7 against 京东's 2.8. 天猫 also leads on review sentiment (50% vs 13%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
天猫 holds the better App Store score, 4.7 against 2.8. Both are backed by a comparable volume of ratings — 3.4K and 4.7K respectively. Written reviews point the same way: 13% of 京东's written reviews are positive against 50% of 天猫's.
京东 ships an update weekly, 天猫 every 2 weeks. Both last shipped on September 22, 2026.
| Parameter | 京东 | 天猫 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (3.4K ratings) | 4.7 (4.7K ratings) — better |
| Positive reviews | 13.0% of reviews | 50.0% of reviews — better |
| Number of ratings | 3.4K | 4.7K — better |
| Update frequency | Weekly — better | Every 2 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 272 MB | 302 MB |
| Age rating | 12+ | 17+ |
| Developer | Beijing Jingdong Century Trading Co., Ltd. | 浙江天猫网络有限公司 |
Customer experience
京东
天猫
User reviews
京东
From 3.4K App Store ratingsWhat we love
- 🚀 Fast delivery
- 🔒 Guaranteed quality
- 👍 Convenient shopping experience
- 👍 Wide range of products
Room to improve
- 🐛 Frequent crashes and bugs
- 🔍 Difficult to register and login
- 💰 Overpriced items
- 🚫 Inability to use overseas payment methods
- 🤖 Poor customer service
天猫
From 4.7K App Store ratingsWhat we love
- 🚀 Fast delivery
- 👍 Great user experience
- 💕 Excellent shopping platform
Room to improve
- 🐛 Frequent crashes
- 🚫 Forced login requirement
- 📢 Excessive ads and notifications
- 🤖 Poor customer service
- 🤷♂️ Inconsistent user experience
Bugs and requests
京东
Reported bugs
4 issues- Verification code not received
- Accounts being banned or frozen
- Orders being canceled without explanation
- Inability to return or refund items
Requested features
4 requests- Horizontal mode for iPad
- Reduce app size and bloat
- Improve search and browsing experience
- Add support for more payment options
天猫
Reported bugs
3 issues- Login issues for overseas users
- Compatibility problems on newer iOS versions
- Incorrect product information and pricing
Requested features
4 requests- Improved search and filtering
- Easier return/refund process
- Support for international payment methods
- Better iPad optimization
In-app purchases
京东
No in-app purchases
天猫
No in-app purchases






