Autotask LiveMobile vs Take Control Applet
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
Take Control Applet
This platform offers real-time remote support and management for businesses. It allows efficient intervention over devices, providing features like live chat, screen sharing, and system information access from any smartphone or tablet.
- Real-time remote support
- Remote management and monitoring
- Live chat with users
- Device screenshots
- Camera feed access
- System information retrieval
- File transfer
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The best remote support is not the one you’re thinking. Try a real-time platform able to deliver much more than just remote access & support: MSP Anywhere also provides easy and efficient remote management and monitoring, allowing a cost-saving complete intervention over your business. Taking advantage of the industry’s fastest protocol, access your Windows® OS or Mac OS® devices from any smartphone or tablet. Like thousands of other users worldwide, enjoy this app and: - Live-Chat with the User; - Grab Device Screenshots; - Get the Camera Feed; - Access the Device System Info (battery, memory, processes...); - Transfer any file type and create new text, video and image files from the app; - Import setting profiles from the iOS; - Two-Way Clipboard;
Screenshots
Verdict
The clearest difference is monetization model: Take Control Applet at free against Autotask LiveMobile's free with in-app purchases. Autotask LiveMobile's advantage is update cadence (every 2 months vs every 6 months) and review sentiment (17% vs 0%). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Autotask LiveMobile ships an update every 2 months, Take Control Applet every 6 months. Both last shipped on September 19, 2026.
| Parameter | Autotask LiveMobile | Take Control Applet |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (72 ratings) — better | — |
| Positive reviews | 16.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 72 — better | — |
| Update frequency | Every 2 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 80 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | N-able Technologies Inc. |
Customer experience
Autotask LiveMobile
Take Control Applet
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
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- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
Take Control Applet
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Autotask LiveMobile
No in-app purchases
Take Control Applet
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is Take Control Applet free?
Do Autotask LiveMobile or Take Control Applet have ads?
Which is updated more often, Autotask LiveMobile or Take Control Applet?
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