Comparison

Autotask LiveMobile vs Take Control Applet

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Autotask LiveMobile

This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.

Highlights
  • Real-time access to service calls, tickets, tasks, and appointments
  • Mobile time entry for Autotask
  • Schedule appointments and to-dos on the go
  • Search account and contact information
  • Full dashboard experience on mobile
Features
Read full description

Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.

About

Take Control Applet

This platform offers real-time remote support and management for businesses. It allows efficient intervention over devices, providing features like live chat, screen sharing, and system information access from any smartphone or tablet.

Highlights
  • Real-time remote support
  • Remote management and monitoring
  • Live chat with users
  • Device screenshots
  • Camera feed access
  • System information retrieval
  • File transfer
Features
Read full description

The best remote support is not the one you’re thinking. Try a real-time platform able to deliver much more than just remote access & support: MSP Anywhere also provides easy and efficient remote management and monitoring, allowing a cost-saving complete intervention over your business. Taking advantage of the industry’s fastest protocol, access your Windows® OS or Mac OS® devices from any smartphone or tablet. Like thousands of other users worldwide, enjoy this app and: - Live-Chat with the User; - Grab Device Screenshots; - Get the Camera Feed; - Access the Device System Info (battery, memory, processes...); - Transfer any file type and create new text, video and image files from the app; - Import setting profiles from the iOS; - Two-Way Clipboard;

Screenshots

Autotask LiveMobile4 screens
Take Control Applet3 screens

Verdict

The call

The clearest difference is monetization model: Take Control Applet at free against Autotask LiveMobile's free with in-app purchases. Autotask LiveMobile's advantage is update cadence (every 2 months vs every 6 months) and review sentiment (17% vs 0%). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Autotask LiveMobile ships an update every 2 months, Take Control Applet every 6 months. Both last shipped on September 19, 2026.

Scorecard4 real differences · 6 level
Autotask LiveMobile versus Take Control Applet: the parameters behind the verdict, then further details
ParameterAutotask LiveMobileTake Control Applet
PriceFreeFree
Rating1.7 (72 ratings) — better
Positive reviews16.7% of reviews — better0.0% of reviews
Number of ratings72 — better
Update frequencyEvery 2 months — betterEvery 6 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS12.0 — better15.0
Further details — not scored
Size80 MB24 MB
Age rating4+4+
DeveloperKaseya International LimitedN-able Technologies Inc.

Customer experience

Autotask LiveMobile

All ratings72 ratings
Positive13.9%
Neutral2.8%
Negative83.3%
Written reviews138 reviews
Positive16.7%
Neutral6.5%
Negative76.8%

Take Control Applet

Written reviews1 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

Autotask LiveMobile

Reported bugs

6 issues
  • SSO sign in redirection not working
  • App crashes on iPhone X
  • Cannot update/enter time entries, or modify tickets
  • Cannot hit radio buttons on checklists
  • 2fa keeps breaking
Show 1 more
  • Cannot view Open Tickets

Requested features

2 requests
  • Push notifications for Tickets
  • Fingerprint access

Take Control Applet

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Autotask LiveMobile

No in-app purchases

None

Take Control Applet

No in-app purchases

Questions

Is Autotask LiveMobile free?
Autotask LiveMobile is free to download, with no in-app purchases.
Is Take Control Applet free?
Take Control Applet is free to download, with no in-app purchases.
Do Autotask LiveMobile or Take Control Applet have ads?
Neither Autotask LiveMobile nor Take Control Applet shows ads.
Which is updated more often, Autotask LiveMobile or Take Control Applet?
Autotask LiveMobile ships an update every 2 months, and Take Control Applet every 6 months. Most recently, Autotask LiveMobile was updated on September 19, 2026 and Take Control Applet on September 19, 2026.

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