Autotask LiveMobile vs ControlOne Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
ControlOne Mobile
This app provides secure, zero-trust network access for mobile devices, eliminating the need for traditional VPNs. It ensures enterprise-grade firewall protection and content filtering, maintaining consistent security across all networks and locations.
- Zero-Trust Network Access
- Enterprise-grade firewall protection
- Content filtering
- Identity-based networking
- Device posture policies
- Intrusion prevention
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The ControlOne Mobile app connects mobile devices to ControlOne’s zero-trust secure networks. Not a ControlOne user? Reach out to Cytracom to learn more. ControlOne is the premier SASE platform, providing a zero-trust, secure access solution that eliminates legacy VPNs and securely connects employees no matter where they work or what device they use. The ControlOne Mobile app enables iOS devices to connect seamlessly to ControlOne’s secure networks. Rest assured, your mobile devices are protected by enterprise-grade firewall protection and content filtering policies, regardless of the wireless carrier or WiFi network used. ControlOne ensures always-on connectivity and prevents lateral attack vulnerabilities, protecting every user, device, and application, no matter where work takes them. Always Connected. Always Secured. With a vast range of features and functionalities, ControlOne is the ultimate software-defined solution for secure connectivity and includes: • Always Connected, Always Secured ‣ Enjoy firewall protection, content filtering, and zero-trust network access without having to manage software or follow complex instructions based on where you are physically working, and enjoy the same protection and work environment no matter where you go. • Zero-Trust Network Access Only secure, trusted devices are allowed access to network resources. • Identity-Based Networking ‣ Deploy security policies and provide network access based on users, not devices. • Device Posture Policies and Compliance Check ‣ Utilize policies to enforce least-privileged access and keep sensitive data secured. Verify compliance with powerful audit-ready reporting. • Intrusion Prevention ‣ Continuously monitor your network for malicious activity and execute actions for prevention. • Web and DNS Filtering ‣ Control what users can access on company-managed networks to block suspicious or potentially dangerous websites. Take advantage of ControlOne across all your favorite devices while on the go, confident that your security is consistent and persistent. Additional Notes: • Use of the app requires subscription access to a ControlOne managed network, provided through a Managed Services Provider. If you would like assistance identifying a provider, please reach out to partner@cytracom.com -- Cytracom's Privacy Policy: https://www.cytracom.com/legal/privacy-policy Terms of Service: https://www.cytracom.com/legal For information about software and data security compliance including SOC 2 Type 2, please visit: https://trust.cytracom.com/
Screenshots
Verdict
The clearest difference is review sentiment: ControlOne Mobile at 60% against Autotask LiveMobile's 15%. ControlOne Mobile also leads on rating (4.4 vs 1.6) and monetization model (free vs free with in-app purchases). Autotask LiveMobile's advantage is ratings volume (75 vs 14). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ControlOne Mobile holds the better App Store score, 4.4 against 1.6. That said, the two scores are not equally well evidenced: Autotask LiveMobile has 75 ratings behind it against 14, so its average is the more settled of the two. Written reviews point the same way: 15% of Autotask LiveMobile's written reviews are positive against 60% of ControlOne Mobile's.
Autotask LiveMobile ships an update every 2 months, ControlOne Mobile every 5 weeks. The most recent releases landed on October 11, 2026 and September 30, 2026 respectively.
| Parameter | Autotask LiveMobile | ControlOne Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (75 ratings) | 4.4 (14 ratings) — better |
| Positive reviews | 15.3% of reviews | 60.0% of reviews — better |
| Number of ratings | 75 — better | 14 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 70 MB | 25 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | Cytracom |
Customer experience
Autotask LiveMobile
ControlOne Mobile
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
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- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
ControlOne Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Autotask LiveMobile
No in-app purchases
ControlOne Mobile
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is ControlOne Mobile free?
Which has better reviews, Autotask LiveMobile or ControlOne Mobile?
Do Autotask LiveMobile or ControlOne Mobile have ads?
Which is updated more often, Autotask LiveMobile or ControlOne Mobile?
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