Autotask LiveMobile vs ilert
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
ilert
This app enhances monitoring tools by providing voice, SMS, and push notifications for instant alert access. It simplifies on-call management and allows users to respond to critical information directly from their iOS device.
- Voice, SMS, and push notifications
- On-call scheduling
- Instant alert access
- Response management
- Integration with monitoring tools
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ilert extends your monitoring tools with voice, SMS and push notifications as well as easy on-call management. Receiving and responding to alerts is even easier with the ilert iOS app. Alerts are sent via push notifications on your iOS device, giving you instant access to all information. This app requires an ilert account. Further information on ilert can be found on our website.
Screenshots
Verdict
The clearest difference is review sentiment: ilert at 91% against Autotask LiveMobile's 15%. ilert also leads on rating (5.0 vs 1.6) and monetization model (free vs free with in-app purchases). Autotask LiveMobile's advantage is ratings volume (75 vs 4). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ilert holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: Autotask LiveMobile has 75 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 15% of Autotask LiveMobile's written reviews are positive against 91% of ilert's.
Autotask LiveMobile ships an update every 2 months, ilert fortnightly. The most recent releases landed on October 11, 2026 and October 6, 2026 respectively.
| Parameter | Autotask LiveMobile | ilert |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (75 ratings) | 5.0 (4 ratings) — better |
| Positive reviews | 15.3% of reviews | 90.9% of reviews — better |
| Number of ratings | 75 — better | 4 |
| Update frequency | Every 2 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 70 MB | 49 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | ilert GmbH |
Customer experience
Autotask LiveMobile
ilert
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
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- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
ilert
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Autotask LiveMobile
No in-app purchases
ilert
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is ilert free?
Which has better reviews, Autotask LiveMobile or ilert?
Do Autotask LiveMobile or ilert have ads?
Which is updated more often, Autotask LiveMobile or ilert?
Other comparisons
