Autotask LiveMobile vs Sangoma SMS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
Sangoma SMS
Send SMS and MMS messages directly from your mobile device. This service is included with Sangoma UC plans, allowing for seamless communication on the go.
- Send SMS messages
- Send MMS messages
- Mobile communication
- Included with Sangoma UC plans
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Send SMS or MMS messages from anywhere (Included with any Sangoma UC plans)
Screenshots
Verdict
The clearest difference is review sentiment: Sangoma SMS at 100% against Autotask LiveMobile's 15%. Sangoma SMS also leads on rating (5.0 vs 1.6) and monetization model (free vs free with in-app purchases). Autotask LiveMobile's advantage is ratings volume (75 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Sangoma SMS holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: Autotask LiveMobile has 75 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 15% of Autotask LiveMobile's written reviews are positive against 100% of Sangoma SMS's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | Autotask LiveMobile | Sangoma SMS |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (75 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 15.3% of reviews | 100.0% of reviews — better |
| Number of ratings | 75 — better | 1 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 12.4 — better |
| Further details — not scored | ||
| Size | 70 MB | 21 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | Sangoma Technologies |
Customer experience
Autotask LiveMobile
Sangoma SMS
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
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- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
Sangoma SMS
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Autotask LiveMobile
No in-app purchases
Sangoma SMS
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is Sangoma SMS free?
Which has better reviews, Autotask LiveMobile or Sangoma SMS?
Do Autotask LiveMobile or Sangoma SMS have ads?
Which is updated more often, Autotask LiveMobile or Sangoma SMS?
Other comparisons
