Autotask LiveMobile vs OpenManage Mobile

Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.

MINIMUM REQUIREMENTS FOR REMOTE ACCESS OVER MANAGEMENT NETWORK • Remote access to iDRAC requires iDRAC7 or above • Remote access to OpenManage Enterprise requires version 3.9 or later *** OpenManage Mobile now leverages Augmented Reality to easily and quickly monitor & troubleshoot MX7000 modular chassis. Aim the camera at MX7000, connect, and view health overlays. Tap on a component to view more details. *** OVERVIEW OF OPENMANAGE MOBILE (OMM) Wireless and Mobility are now pervasive inside data centers and we can leverage it to simplify data center operations. Dell OpenManage Mobile (OMM) is an app that enables IT Administrators to securely provision, monitor, and troubleshoot Dell PowerEdge servers or MX7000 chassis directly from a mobile device. OMM can access and manage PowerEdge servers or MX7000 modular chassis either remotely (i.e. over management network) or from inside the data center (i.e. when an IT Administrator is physically present in front of server or a chassis). Following are the ways you can access a server or an MX7000 chassis: • Remote into a server (iDRAC7, iDRAC8 or iDRAC9) • Remote into an MX7000 chassis and sleds • Remote into a console (OpenManage Enterprise) • At-the-server access to a PowerEdge server with iDRAC9 • At-the-chassis access to an MX7000 chassis and sleds When connected through a console (OpenManage Enterprise), OMM can access Dell servers, chassis, storage, networking, and any other supported third-party appliances being managed through this console. For specific feature support on OpenManage Mobile, please visit Dell Tech Center at www.DellTechCenter.com/OMM SUPPORT FOR AT-THE-SERVER MANAGEMENT • At-the-server access is available on PowerEdge 14th Generation and above rack and towers which support Quick Sync 2. For the latest list of supported hardware models, please contact a Dell Sales representative. • Quick Sync 2 module utilizes Bluetooth Low Energy (BLE) and Wi-Fi to establish a secure connection between server and mobile device running OMM. SUPPORT FOR AT-THE-CHASSIS MANAGEMENT • Quick Sync 2 module for at-the-chassis access is available on MX7000 modular chassis FEATURES Supported features depend on the type of access (console or iDRAC) and the specific generation of server being accessed. For specific details or more information on OpenManage Mobile, please visit Dell Tech Center at www.DellTechCenter.com/OMM KEY USE CASES – SUPPORT VARIES BY TYPE OF ACCESS AND SERVER GENERATION • Get pro-active alert notifications automatically on your mobile device from OpenManage Enterprise consoles. • Browse server or chassis details, health status, hardware & firmware inventory, networking details, and System Event or LC logs. (For MX7000 chassis, use Augmented Reality feature to monitor and troubleshoot easily and quickly.) • Power On, shut down, or reboot your server from anywhere. • For “bare metal configuration,” assign IP address, change credentials, and update common BIOS attributes. • Access, share or upload SupportAssist Collection reports; View Last Crash screen and video (requires iDRAC9) • Access Virtual Console securely (and reduce the need for crash carts) with a Third-Party app – VNC Viewer by RealVNC or Remotix by Nulana LTD • Dell Quick Resource Locator (QRL) video remediation, available when connecting to an OpenManage Enterprise, server or chassis – displays context relevant videos about the hardware based on available error logs For any questions, please send an email to OM_Mobile_Feedback@Dell.com