Autotask LiveMobile vs ITSupportPanel
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
ITSupportPanel
This app provides clients of IT providers with direct access to their IT provider's resources. Registration is required using login details supplied by your IT provider. It's designed for seamless connection to managed IT services.
- Quick access to IT provider resources
- Registration with provider details
- Seamless connection to managed services
- Secure client portal
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ITSupportPanel is for use by clients of IT providers who use our service, this application allows quick access to IT provider resources via registration with details provided by your IT provider. NOTE: This application cannot be used unless your IT provider has given you the required activation & login information.
Screenshots
Verdict
The clearest difference is rating: ITSupportPanel at 5.0 against Autotask LiveMobile's 1.6. ITSupportPanel also leads on monetization model (free vs free with in-app purchases) and iOS requirement (10.0 vs 15.6). Autotask LiveMobile's advantage is ratings volume (75 vs 3) and update cadence (every 2 months vs every 6 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ITSupportPanel holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: Autotask LiveMobile has 75 ratings behind it against 3, so its average is the more settled of the two.
Autotask LiveMobile ships an update every 2 months, ITSupportPanel every 6 months. The most recent releases landed on October 11, 2026 and October 3, 2026 respectively.
| Parameter | Autotask LiveMobile | ITSupportPanel |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (75 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 15.3% of reviews | — |
| Number of ratings | 75 — better | 3 |
| Update frequency | Every 2 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 10.0 — better |
| Further details — not scored | ||
| Size | 70 MB | 3 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | Invarosoft Pty Ltd |
Customer experience
Autotask LiveMobile
ITSupportPanel
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
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- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
ITSupportPanel
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Autotask LiveMobile
No in-app purchases
ITSupportPanel
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is ITSupportPanel free?
Which has better reviews, Autotask LiveMobile or ITSupportPanel?
Do Autotask LiveMobile or ITSupportPanel have ads?
Which is updated more often, Autotask LiveMobile or ITSupportPanel?
Other comparisons
