ClaimSecure eProfile vs My EAP
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ClaimSecure eProfile
Manage your health and travel benefits effortlessly. View coverage, access your ecard, find providers, and submit claims instantly. Get real-time updates on wait times and claim processing.
- In-App eProfile registration
- View benefits coverage and balance
- Access health and travel ecard
- Find health, dental, or pharmacy providers
- Submit eClaims and Photoclaims
- View claim history
- Real-time call center and claim times
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Everyone has an eProfile™ waiting to be discovered…find yours today. Includes: •In-App eProfile™ registration •Instantly view your benefits coverage and balance details to get maximum benefit from your program. •Conveniently access all your health and travel benefits information on your ecard •Find your preferred health, dental or pharmacy provider or search for a new provider using “Find My Provider” feature •View your personalized Activity Dashboard making managing benefits easier •Easily submit an eClaim, Photoclaim or quickly view history of your past claims in seconds •Real time access to call center wait times and claim processing turnaround times •…and more
My EAP
Access confidential Employee Assistance Program (EAP) support tools and general health information on your mobile device. Connect with counselors via text or phone, assess your well-being, and access online resources anytime, anywhere. Available in multiple languages.
- Text message with a counselor
- Call Care Access Center
- Assess stress and wellness
- Connect with online EAP tools
- Health and wellness articles/videos
- Multilingual support
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My EAP can help Get the help you need on your mobile device, anytime and anywhere. Gain immediate, confidential, and secure access to your Employee Assistance Program (EAP) on your mobile device. This award-winning app from the world’s largest EAP provider is free to download worldwide and provides in-app EAP support tools along with access to general health and wellness information. Confidential EAP support anytime, anywhere • Text message with a counselor • Call our Care Access Center for support worldwide with one touch • Assess your stress level, health of your relationship, and financial wellness • Connect with your EAP online tools • Insightful articles and videos • Available in English, Spanish, and French • Use same login credentials as our EAP website, workhealthlife.com/us
Screenshots
Verdict
The clearest difference is update cadence: ClaimSecure eProfile at fortnightly against My EAP's every 5 months. ClaimSecure eProfile also leads on review sentiment (14% vs 0%). My EAP's advantage is iOS requirement (12.0 vs 15.6). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ClaimSecure eProfile ships an update fortnightly, My EAP every 5 months. Both last shipped on September 20, 2026.
| Parameter | ClaimSecure eProfile | My EAP |
|---|---|---|
| Price | Free | Free |
| Rating | — | 3.0 (9 ratings) — better |
| Positive reviews | 14.3% of reviews — better | 0.0% of reviews |
| Number of ratings | — | 9 — better |
| Update frequency | Fortnightly — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 82 MB | 23 MB |
| Age rating | 12+ | 4+ |
| Developer | ClaimSecure Inc. | Morneau Shepell Inc |
Customer experience
ClaimSecure eProfile
My EAP
Bugs and requests
ClaimSecure eProfile
Not enough reviews yet to summarise bugs or requests.
My EAP
Reported bugs
19 issues- App freezes on country selection page
- App does not open
- App crashes upon opening or during setup
- Cannot scroll or select country
- Downloading new content stuck
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- Chat now function redirects to website
- Connecting to server errors
- App times out when connecting to server
- Cannot book appointments
- Login issues
- Password reset link not received
- Error messages when using chat
- Error connecting to chat server
- Registration errors
- App closes after selecting country
- App doesn't work after selecting country
- Cannot access messages in app
- Incompatible with new iPhone screen sizes
- Placeholder text in sidebar categories
Requested features
3 requests- Bring back e-counselling feature
- Add more gender options
- Live chat feature
In-app purchases
ClaimSecure eProfile
No in-app purchases
My EAP
No in-app purchases
