My EAP vs Acentra Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My EAP
Access confidential Employee Assistance Program (EAP) support tools and general health information on your mobile device. Connect with counselors via text or phone, assess your well-being, and access online resources anytime, anywhere. Available in multiple languages.
- Text message with a counselor
- Call Care Access Center
- Assess stress and wellness
- Connect with online EAP tools
- Health and wellness articles/videos
- Multilingual support
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My EAP can help Get the help you need on your mobile device, anytime and anywhere. Gain immediate, confidential, and secure access to your Employee Assistance Program (EAP) on your mobile device. This award-winning app from the world’s largest EAP provider is free to download worldwide and provides in-app EAP support tools along with access to general health and wellness information. Confidential EAP support anytime, anywhere • Text message with a counselor • Call our Care Access Center for support worldwide with one touch • Assess your stress level, health of your relationship, and financial wellness • Connect with your EAP online tools • Insightful articles and videos • Available in English, Spanish, and French • Use same login credentials as our EAP website, workhealthlife.com/us
Acentra Connect
Access confidential support for professional, academic, or personal challenges. This app offers resources like tips, tools, articles, and videos to manage well-being. Connect immediately to personalized care through TalkNow®.
- On-demand well-being support
- Secure and confidential access
- Tips, support tools, articles
- Motivational exercises
- Informative videos
- Benefit information
- TalkNow® for immediate care
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Acentra-Connect is an on-demand well-being app designed to support Acentra Health Employee Assistance Program (EAP) members. Everyone faces professional, academic, or personal challenges from time to time. Our secure and confidential app allows you to obtain the solutions and support that you need, at the time that you need them; including resources to help you manage your well-being with useful tips, support tools, helpful articles, assessments, motivational exercises, informative videos, benefit information, and TalkNow® to help connect you to care that is personalized, immediate, and confidential. Once downloaded, you will need to enter the password provided by your benefits representative to log-in. If you have any difficulties, contact Acentra Health EAP through your designated toll-free number.
Screenshots
Verdict
The clearest difference is rating: Acentra Connect at 3.5 against My EAP's 3.0. Acentra Connect also leads on review sentiment (33% vs 0%) and update cadence (monthly vs every 5 months). My EAP's advantage is iOS requirement (12.0 vs 15.1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Acentra Connect holds the better App Store score, 3.5 against 3.0. That said, the two scores are not equally well evidenced: Acentra Connect has 91 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 0% of My EAP's written reviews are positive against 33% of Acentra Connect's.
My EAP ships an update every 5 months, Acentra Connect monthly. Both last shipped on September 30, 2026.
| Parameter | My EAP | Acentra Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (9 ratings) | 3.5 (91 ratings) — better |
| Positive reviews | 0.0% of reviews | 33.3% of reviews — better |
| Number of ratings | 9 | 91 — better |
| Update frequency | Every 5 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 12.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 23 MB | 70 MB |
| Age rating | 4+ | 12+ |
| Developer | Morneau Shepell Inc | EAP Consultants, LLC |
Customer experience
My EAP
Acentra Connect
Bugs and requests
My EAP
Reported bugs
19 issues- App freezes on country selection page
- App does not open
- App crashes upon opening or during setup
- Cannot scroll or select country
- Downloading new content stuck
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- Chat now function redirects to website
- Connecting to server errors
- App times out when connecting to server
- Cannot book appointments
- Login issues
- Password reset link not received
- Error messages when using chat
- Error connecting to chat server
- Registration errors
- App closes after selecting country
- App doesn't work after selecting country
- Cannot access messages in app
- Incompatible with new iPhone screen sizes
- Placeholder text in sidebar categories
Requested features
3 requests- Bring back e-counselling feature
- Add more gender options
- Live chat feature
Acentra Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My EAP
No in-app purchases
Acentra Connect
No in-app purchases
Questions
Is My EAP free?
Is Acentra Connect free?
Which has better reviews, My EAP or Acentra Connect?
Do My EAP or Acentra Connect have ads?
Which is updated more often, My EAP or Acentra Connect?
Other comparisons
