Rakbank vs Amex MENA
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Rakbank
Manage your banking needs with a secure and intuitive mobile application. Open accounts digitally, make quick payments, and transfer funds easily. Access customer support through live chat for a seamless banking experience.
- Digital account opening
- Biometric login
- Card activation and PIN reset
- Multiple bill payments
- Instant fund transfers
- Cardless ATM withdrawals
- Live chat support
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Our app brings you a simple yet secure way to manage, move and grow your money. YOUR MONEY ON YOUR TERMS - Get a clearer, more intuitive view of your finances from the moment you log in - Bank your way and enjoy a full experience in English or Arabic - Make your money work for you with gold, silver, crypto and other investments - Full control over cards, limits and repayments PAYMENTS MADE SIMPLE - One place for every payment - Send money across the UAE and abroad in a few taps - Pay all your due bills in one go - Repeat payments: set once, sorted forever - Send cash to contacts instantly - Get cardless withdrawals from any of our ATMs with Mobile cash - Donate to causes you care about, straight from the app MEET RAI, YOUR DIGITAL ASSISTANT Stuck? Just ask Rai. Instant answers, zero hunting.
Amex MENA
Manage your American Express account on the go with this mobile application. Track spending, view transactions, pay bills, and discover exclusive offers. Apply for cards, set spending goals, and earn rewards points.
- Digital card applications
- Transaction tracking
- Spending timeline by category
- Supplementary card management
- Card PIN management
- Membership Rewards points
- Exclusive local and online offers
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The official Amex (Middle East) B.S.C. Mobile app allows you to access your account from anywhere, safely and securely. Track spend, find offers, pay your bill and enjoy many more features in the Amex MENA app. تطبيق Amex MENA الآن متاح باللغة العربية Benefits and features: - Apply digitally through the app for your Amex Card in the UAE - Choose to navigate in your preferred language, Arabic or English - Instant view of your transactions - View your Spending Timeline and track your spends by categories - Apply for Supplementary Cards for Family and manage with ease - Set up, view or unblock your Card PIN Explore rewards and benefits: - We reward your loyalty, by earning Membership Rewards® points on all your spend. Set up goals within the app to get the things you want, with points that never expire - Access to hundreds of local and online offers on shopping, entertainment, dining and wellness - Book your next trip with American Express, easily submit Concierge travel or lifestyle requests, whenever and wherever you are - Refer your friends and earn rewards when they get approved for a Card The Amex MENA app is for Personal and Corporate Cards issued by American Express Middle East. If your Card is not issued by American Express Middle East, then you will not be able to log-in to the Amex MENA app. All access to the app is subject to and governed by American Express Middle East End User License Agreement.
Screenshots
Verdict
The clearest difference is rating: Rakbank at 4.5 against Amex MENA's 2.4. Rakbank also leads on update cadence (weekly vs every 6 weeks) and review sentiment (34% vs 15%). Amex MENA's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (13.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Rakbank holds the better App Store score, 4.5 against 2.4. That said, the two scores are not equally well evidenced: Rakbank has 1K ratings behind it against 101, so its average is the more settled of the two. Written reviews point the same way: 34% of Rakbank's written reviews are positive against 15% of Amex MENA's.
Rakbank ships an update weekly, Amex MENA every 6 weeks. The most recent releases landed on November 1, 2026 and October 21, 2026 respectively.
| Parameter | Rakbank | Amex MENA |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (1K ratings) — better | 2.4 (101 ratings) |
| Positive reviews | 34.0% of reviews — better | 14.6% of reviews |
| Number of ratings | 1K — better | 101 |
| Update frequency | Weekly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.1 | 13.0 — better |
| Further details — not scored | ||
| Size | 248 MB | 203 MB |
| Age rating | 4+ | 9+ |
| Developer | National Bank of Ras Al Khaimah | AMEX (MIDDLE EAST) B.S.C. (C) |
Customer experience
Rakbank
Amex MENA
User reviews
Rakbank
From 1K App Store ratingsWhat we love
- 👍 Excellent customer service
- 👍 Wonderful deals
- 👍 Easy to use
- 👍 Efficient and user-friendly
- 👍 Simplified processes
Room to improve
- 🐛 App crashes on open
- 🐛 Login issues with Face ID
- 🐛 Unresponsive live chat
- 🐛 Clunky UI and navigation
- 🐛 Unintuitive placement of UI elements
Amex MENA
From 101 App Store ratingsWhat we love
- 👍 Covers all features (mentioned once)
- 👍 User friendly (mentioned once)
- 👍 Great UI (mentioned once)
- 👍 Simple to use (mentioned once)
- 👍 Extremely functional (mentioned once)
Room to improve
- 👎 Extremely outdated app
- 👎 App is barely working
- 👎 Inability to book travel services
- 👎 App is way behind competition
- 👎 Login does not work
Bugs and requests
Rakbank
Reported bugs
5 issues- App crashes on open
- Login issues with Face ID
- Unresponsive live chat
- Compatibility issues with larger phones
- Verification procedures are complicated
Requested features
5 requests- Add last 5-10 transaction history
- Display cash back amount information
- Allow using cash back from the app
- Implement Arabic language support
- Improve debit card management features
Amex MENA
Reported bugs
95 issues- Won't allow update
- Barely working
- Login does not work
- App stopped working
- Technical issues
Show 90 moreShow fewer
- Non-functional
- Buggy
- Acts like browser while using app
- Unstable
- Poorly designed
- Confusing interface
- Slow interface
- Full of bugs
- Nothing works smoothly
- App crashes during application process
- Card scan not working
- App crashes all the time
- Offers page doesn't load
- App keeps spinning for offers
- App gets stuck
- App blocked in Nigeria
- Disconnecting during live chat
- Not compatible with iOS 17
- Instant crash loop after scanning ID
- Login works 1/20 times
- App not working after latest update
- Full of bugs, low response
- Loading on every command
- Application not working
- Scanning option for old Emirates ID
- Fix your bugs
- Not working after last update
- App crashes
- Login issues
- App is slow
- App is very slow
- App freezes
- App is not working
- App hangs at welcome screen
- App not optimized for iOS 8.1
- App not optimized for iOS 8
- App not optimized for iPhone X
- App not optimized for iPhone plus
- Fingerprint option not switched to Face ID
- App is slow, clunky
- App not designed for iPhone 6 and 6s screens
- App freezes on transaction details
- App not compatible with iOS 13
- App is old and buggy
- App looks obsolete
- App is slow and unresponsive
- Connection to server is lost
- App looks like iOS 5
- Doesn't let you fill boxes on forms
- Payment terminal does not open
- App needs to be faster
- App looks like iOS 8 App
- App doesn't support iPad screen
- App uses Face ID to log in but logs in again after logout
- App is old and needs a facelift
- App doesn't respond quickly
- App is slow sometimes
- App needs to be faster
- App is slow
- App is not responsive
- App is old
- App is very old fashion
- App needs a facelift
- App is dated
- App is buggy
- App needs a total makeover
- App looks 1000 years old
- App looks like iOS 5
- App looks like an elementary school project
- App is 1000 years old
- App is slow and unresponsive
- App is buggy
- App looks dated
- App is not native iOS
- App design and functionality very poor
- App is below par
- App looks like iOS 5
- App needs to fix bugs
- App is very slow
- App does not log in
- App needs to be up to date
- App is old
- App is slow
- App is not responsive
- App is slow
- App is not responsive
- App not optimized for iPhone X
- App not optimized for iPhone plus
- App is slow, clunky
- App not designed for iPhone 6 and 6s screens
Requested features
24 requests- Allow booking travel services
- Add Apple Pay and Google Pay support
- More offers and services online
- More merchants accepting payment online
- Improve search engine and sort options for offers
Show 19 moreShow fewer
- Improve user interface and easy access
- Add manual option for ID scanning
- Add Arabic language support
- Add features like QR code payment
- Allow selection of any amount for supplement card monthly limit
- Add unlock blocked cards feature
- Add redeem points feature
- Improve UI and refresh functionality
- Add Qpay (Qatar) payment option
- Design for iPhone 6 and 6s screens
- Update to match latest iPhone screen sizes
- Support for iPhone X and newer iPhones
- Implement Face ID instead of fingerprint
- Support for big screen iPads
- Improve supplementary card form
- Add dark mode
- Add advanced analytics dashboard
- Support for Saudi Arabia accounts
- Support for AMEX Saudi Arabia
In-app purchases
Rakbank
No in-app purchases
Amex MENA
No in-app purchases
