Reliance Matrix vs MetLife US
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliance Matrix
Manage your time away from work with this absence solution. Easily file and view claims, report absences, upload documents, and sign them digitally. Access important claim information and provide feedback through surveys.
- File new claims
- View claim details
- Report intermittent absences
- Upload and download documents
- Digitally sign documents
- View claim text messages
- Complete surveys
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Reliance Matrix delivers technology driven absence solutions that allow employees to manage time away from work. The Reliance Matrix mobile application is exclusively for the use of Reliance Matrix clients and their employees. The primary focus of our mobile application is to provide employees with easy access to relevant information, 24/7/365. Key Features 1. File a Claim - Initiate a new claim directly through the app, ensuring a smooth and convenient process. 2. View Claim Details - Complete information on each claim is readily accessible, allowing users to review all relevant data at a glance. 3. Report Intermittent Absences - Report any intermittent absences promptly, ensuring accurate and timely updates to your file. 4. Upload and Download Documents - Employees can upload necessary documents directly through the app. Similarly, they can download letters, files, and forms. 5. Sign Documents - The app streamlines the signing process by enabling digital signatures, reducing the need for physical paperwork. 6. View Text Messages - Users can view important text messages related to their claims. 7. Complete Surveys - Employees can participate in intake and closed claim surveys, helping Reliance Matrix gather key feedback and continuously improve services.
MetLife US
Manage your MetLife benefits efficiently with this app. Access dental and disability coverage details, find providers, and track claims. Securely access your information and update personal details on the go.
- Access dental coverage and claims
- Find and book dentist appointments
- Review disability claim information
- Report absences and update direct deposit
- Access Group Life, Accident & Health, Group Legal, and Vision products
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Manage your benefits anytime, anywhere, with the MetLife US App. Designed to align with the MyBenefits web experience, the app provides convenient access to the tools and information you need, all in one place, plus enhanced features and functionality. Key Features: Dental • View coverage and claims • Find a dentist • Get personalized treatment estimates • Access your ID card Disability • File and manage claims • View claim details and status updates • Contact your case manager • Upload documents securely • Update direct deposit information Additional Benefits Access information for a variety of MetLife products, including: • Group Life Insurance • Supplemental Health Benefits • Group Legal Plans • Vision Coverage • And more For additional product information and benefit resources, visit MetLife.com
Screenshots
Verdict
The clearest difference is rating: Reliance Matrix at 4.6 against MetLife US's 4.2. Reliance Matrix also leads on review sentiment (36% vs 9%) and iOS requirement (13.0 vs 15.0). MetLife US's advantage is chart position (#143 vs unranked). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Reliance Matrix holds the better App Store score, 4.6 against 4.2. Both are backed by a comparable volume of ratings — 13K and 25K respectively. Written reviews point the same way: 36% of Reliance Matrix's written reviews are positive against 9% of MetLife US's.
Reliance Matrix ships an update every 5 weeks, MetLife US every 6 weeks. Both last shipped on October 26, 2026.
| Parameter | Reliance Matrix | MetLife US |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (13K ratings) — better | 4.2 (25K ratings) |
| Positive reviews | 36.2% of reviews — better | 9.4% of reviews |
| Number of ratings | 13K | 25K — better |
| Update frequency | Every 5 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #143 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 27 MB | 23 MB |
| Age rating | 4+ | 12+ |
| Developer | Matrix Absence Management Inc | MetLife |
Customer experience
Reliance Matrix
MetLife US
User reviews
Reliance Matrix
From 13K App Store ratingsWhat we love
- 🚀 Easy to use
- 💡 Convenient for reporting time off
- 👍 User-friendly interface
- 🚀 Helpful staff
Room to improve
- 🐛 Buggy and unreliable
- 🤯 Frustrating experience
- 🤔 Lacks important functionality
- 🤬 Poor customer service
- 🙄 Confusing and unintuitive
MetLife US
From 25K App Store ratingsWhat we love
- ⭐ Simple and easy to use
- 💨 Quick registration process
- 🤝 Good customer service
Room to improve
- 🐛 Frequent app crashes and errors
- 🤯 Confusing and unintuitive navigation
- 🔍 Lack of detailed coverage information
- 🕰️ Slow app performance
- 🔒 Security and privacy concerns
Bugs and requests
Reliance Matrix
Reported bugs
4 issues- Login issues and service unavailability
- Inconsistent behavior after app updates
- Problems uploading photos and documents
- Disappearing claim history and information
Requested features
4 requests- Improve document upload functionality
- Add ability to view and manage claims directly in the app
- Implement Face ID/Touch ID login
- Provide more detailed claim status information
MetLife US
Reported bugs
4 issues- Registration process fails to complete
- App unable to load user profile and account details
- Inconsistencies between app and website data
- Unreliable payment processing
Requested features
4 requests- Ability to view detailed policy and claims information
- Improved search and filtering for providers
- Integration with mobile wallets for digital insurance cards
- Enhanced user profile management
In-app purchases
Reliance Matrix
No in-app purchases
MetLife US
No in-app purchases
