Pepco vs My Astound
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Pepco
Manage your utility account on the go with this application. Easily view and pay bills, report outages, and track restoration status. It offers features for both residential and business customers, allowing for convenient account management and alerts.
- View and pay bills
- Report and check outage status
- View outage map
- Check account balance
- Manage AutoPay and Budget Billing
- Set outage and bill alerts
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Pepco’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings · Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more
My Astound
Easily and securely manage your Astound services. Pay bills, check account balances, view past statements, and set up automatic payments. You can also track technician arrival times, manage phone call logs, and access voicemail.
- Pay Astound Bill
- Check Tech Arrival Time
- View Account Balance
- View Bills (PDF)
- Enroll in AutoPay
- Play Voicemail Messages
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My Astound allows customers to manage Astound accounts from iPhone and iPad devices easily and securely. Astound customers can manage their Astound account quickly and securely with the following functionality: Pay your Astound Bill Where's My Tech? Check the status of your tech's arrival time! View Account Balance View Bills – up to 12 months via pdf Enroll in AutoPay Enroll in Paperless Billing Enroll in SMS Notifications Check Recent Calls made by your Astound phone Play Voicemail Messages left for your Astound phone Update Billing Address Update Contact Email Address Update Security Information The features on this application are only available to Astound customers or those pending an Astound installation.
Screenshots
Verdict
The clearest difference is rating: Pepco at 4.7 against My Astound's 1.6. Pepco also leads on update cadence (every 2 months vs every 35 months) and ratings volume (22K vs 119). My Astound's advantage is iOS requirement (15.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Pepco holds the better App Store score, 4.7 against 1.6. That said, the two scores are not equally well evidenced: Pepco has 22K ratings behind it against 119, so its average is the more settled of the two. Written reviews point the same way: 28% of Pepco's written reviews are positive against 8% of My Astound's.
Pepco ships an update every 2 months, My Astound every 35 months. The most recent releases landed on November 11, 2026 and November 9, 2026 respectively.
| Parameter | Pepco | My Astound |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (22K ratings) — better | 1.6 (119 ratings) |
| Positive reviews | 28.4% of reviews — better | 7.8% of reviews |
| Number of ratings | 22K — better | 119 |
| Update frequency | Every 2 months — better | Every 35 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, iPod |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 167 MB | 16 MB |
| Age rating | 4+ | 4+ |
| Developer | An Exelon Corporation | RCN Telecom Services, LLC |
Customer experience
Pepco
My Astound
User reviews
Pepco
From 22K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient app
- 💡 Great app to pay bills and check usage
- 🚀 Excellent app functionality
Room to improve
- 🐛 App not working/malfunctioning
- 🐛 Login issues
- 🐛 Billing issues and high bills
- 🐛 Unreliable app performance
- 🐛 Lack of access to billing information
My Astound
From 119 App Store ratingsWhat we love
- 👍 Allows bill payment
- 👍 Can set up autopay
- 👍 Can enroll in text notifications
Room to improve
- 🐛 App crashes on launch
- 🐛 Blank screen on login
- 🐛 No modem/router management
- 🐛 No service status or outage reporting
- 🐛 Inconsistent billing and price increases
Bugs and requests
Pepco
Reported bugs
3 issues- Networking errors preventing login
- Inability to view or pay bills through the app
- Frequent app crashes and freezes
Requested features
3 requests- Bring back thermostat control feature
- Add biometric login options (e.g., Face ID, fingerprint)
- Improve app stability and reliability
My Astound
Reported bugs
54 issues- App crashes on launch
- Blank screen on login
- Voicemail PIN error
- No list of incoming calls
- Website inaccessible via Safari
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- Cannot download statements
- Does not allow autofill
- Inconsistent billing and price increases
- App is useless for account/billing
- Cannot sign in or see app function
- Apps and website do not sync
- Error box for voicemail PIN
- Voicemail PIN error
- Blank screen on app entry
- Cannot see balances or report outages
- Foreign agents with poor comprehension
- App only provides billing and statement info
- Lacks modem speed and health info
- Hidden fees and price hikes
- No help to customers
- Barebones application
- Does not allow device management
- Speed tests cap out at lower speeds
- Cannot download PDFs
- Limited to billing app
- Misleading representatives
- Unclear breakdown of fees
- Bill is different every month
- App UI/UX design needs improvement
- Hidden fees and scam pricing
- Company representatives lie
- No documentation for deals
- Unhelpful voicemails
- Cannot access business account
- App crashes immediately
- Server error
- Username/password incorrect error
- False advertising on preview images
- Less features than previous version
- App should be called 'pay Astound bills'
- No reboot button in app
- App only collects money
- New app is garbage
- Less product for same price as Comcast
- Account locked error for voicemails
- Double charging and stealing money
- Random price increases and outages
- Long hold times for cancellation
- Rep hung up to avoid bad review
- Impossible to get cancellation receipt
- Shoddy equipment since rebranding
- Billing department issues
- Service getting slower
- No effort to retain loyal customers
Requested features
20 requests- Add modem/router management features
- Include service status and outage reporting
- Provide VOIP features like call lists and voicemail access
- Allow downloading of statements
- Enable autofill for credit card payments
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- Improve UI/UX design
- Add modem speed and health information
- Allow users to check internet speeds
- Enable modem reboot functionality
- Add a feature to alert users of service outages
- Improve app accessibility for all tools
- Add ability to manage devices connected to the network
- Add account information and statements to the main screen
- Allow users to add or modify services
- Allow users to configure the modem
- Add features from previous app version
- Provide clear breakdown of fees and surcharges
- Allow users to reset modem/router
- Add dark mode option
- Advanced analytics dashboard
In-app purchases
Pepco
No in-app purchases
My Astound
No in-app purchases
