smg360 vs Envysion

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Envysion — video-based business intelligence You can’t physically be in each of your stores to oversee day to day operations—but Envysion can. Enjoy on-the-go visibility into every interaction with live and recorded video, and share instant snapshots to take action and make improvements. Our elegantly simple mobile interface makes keeping up with your stores’ performance easier than ever before. ENJOY COMPLETE VISIBILITY - How is customer service during peak times? Are employees following best practices? Perform look-ins by individual store or across multiple locations at once. DRILL DEEPER - Jump back to review a questionable incident by searching across locations, cameras, or even by day and time. TAKE ACTION - Easily pinpoint interactions that need attention and share a snapshot with anyone on your team instantly to make impactful improvements. MAXIMIZE 360° VIEWS - Get the most from your 360° cameras by dewarping views with simple gestures. "Now I can be in 5 places at once!" -- Ulises Dubon, Team Director at Chipotle "It's super user-friendly and straight-forward. I can easily drag my finger across the timeline and move all cameras at the same time." -- Jeremy Roberts, Director of Operations at NTouch Wireless "I can quickly pull up sites and use live data to increase operational efficiency while I'm on the road." -- Jason Zakaras, Director of Operations at Zak Family Foods "I can instantly review footage with my staff and coach them. It's like reviewing tape in the middle of the game. And the scrubber timeline is just awesome.” -- Matt Dittoe, Restaurant General Manager at Chipotle This app is designed for business owners who use Envysion’s video-based intelligence solutions to grow and protect their business with actionable insights.