smg360 vs WorkAxle
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
smg360
Access real-time customer feedback and data to improve brand experiences and drive loyalty. This app provides dynamic insights for quick action, available in over 40 languages.
- Real-time data access
- Customer feedback reporting
- Actionable insights
- Brand experience improvement
- Multi-language support
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For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
WorkAxle
Manage your work schedule in real-time, facilitate team communication, and discover new job opportunities. This platform streamlines daily operations and career advancement.
- Live schedule updates
- Team communication tools
- Job search functionality
- Employee management
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WorkAxle allows you to live update your schedule, communicate with your team, and even search for jobs!
Screenshots
Verdict
The clearest difference is rating: smg360 at 3.7 against WorkAxle's 1.7. smg360 also leads on ratings volume (531 vs 7). WorkAxle's advantage is update cadence (every 10 days vs monthly) and iOS requirement (15.6 vs 17.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
smg360 holds the better App Store score, 3.7 against 1.7. That said, the two scores are not equally well evidenced: smg360 has 531 ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 30% of smg360's written reviews are positive against 27% of WorkAxle's.
smg360 ships an update monthly, WorkAxle every 10 days. The most recent releases landed on November 4, 2026 and November 6, 2026 respectively.
| Parameter | smg360 | WorkAxle |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (531 ratings) — better | 1.7 (7 ratings) |
| Positive reviews | 30.1% of reviews — better | 26.7% of reviews |
| Number of ratings | 531 — better | 7 |
| Update frequency | Monthly | Every 10 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 17 MB | 52 MB |
| Age rating | 4+ | 4+ |
| Developer | Service Management Group, Inc. SMG | WorkAxle Inc. |
Customer experience
smg360
WorkAxle
Bugs and requests
smg360
Reported bugs
4 issues- Comments not loading properly
- Incorrect or outdated data displayed
- Constant log-out issues
- Blank screens and API errors
Requested features
4 requests- Customizable date ranges and reporting
- Push notifications for new feedback
- Improved organization and filtering of comments
- Ability to resolve cases directly in the app
WorkAxle
Not enough reviews yet to summarise bugs or requests.
In-app purchases
smg360
No in-app purchases
WorkAxle
No in-app purchases
