smg360 vs Hellometer
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
smg360
Access real-time customer feedback and data to improve brand experiences and drive loyalty. This app provides dynamic insights for quick action, available in over 40 languages.
- Real-time data access
- Customer feedback reporting
- Actionable insights
- Brand experience improvement
- Multi-language support
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For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
Hellometer
This application streamlines restaurant operations by tracking guest experiences. It aims to enhance efficiency and simplify management for quick-service establishments.
- Guest experience measurement
- Restaurant efficiency improvement
- Quick service management
- Operational streamlining
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Making Quick Service, Quicker Hellometer makes your restaurant more efficient and easier to manage by measuring each guest's experience.
Screenshots
Verdict
The clearest difference is rating: Hellometer at 4.4 against smg360's 3.8. Hellometer also leads on iOS requirement (14.0 vs 17.0). smg360's advantage is review sentiment (29% vs 0%) and ratings volume (527 vs 7). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Hellometer holds the better App Store score, 4.4 against 3.8. That said, the two scores are not equally well evidenced: smg360 has 527 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 29% of smg360's written reviews are positive against 0% of Hellometer's, so the app with the better star average is not the one people write more warmly about.
smg360 ships an update monthly, Hellometer every 3 months. The most recent releases landed on September 15, 2026 and June 4, 2026 respectively.
| Parameter | smg360 | Hellometer |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (527 ratings) | 4.4 (7 ratings) — better |
| Positive reviews | 29.4% of reviews — better | 0.0% of reviews |
| Number of ratings | 527 — better | 7 |
| Update frequency | Monthly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 16 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | Service Management Group, Inc. SMG | Hellometer, Inc. |
Customer experience
smg360
Hellometer
Bugs and requests
smg360
Reported bugs
4 issues- Comments not loading properly
- Incorrect or outdated data displayed
- Constant log-out issues
- Blank screens and API errors
Requested features
4 requests- Customizable date ranges and reporting
- Push notifications for new feedback
- Improved organization and filtering of comments
- Ability to resolve cases directly in the app
Hellometer
Not enough reviews yet to summarise bugs or requests.
In-app purchases
smg360
No in-app purchases
Hellometer
No in-app purchases
