smg360 vs Loyal Guests

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Loyal Guests - Manager makes it simple to access your customer information from anywhere. If you are looking for an in-house solution, check out our "Loyal Guests - Kiosk" app instead. Loyal Guests moves guest issue tracking into the modern age. Gone are the days when a guest's name is difficult to find in a long list of issues kept in a binder. Loyal Guests provides a convenient means to track issues your restaurant guests encounter when visiting your establishment. Easy account configuration on the web allows complete customization to fit the unique needs of your business. Features: - Track name, date, issue, resolution, email, phone number, etc. - Emails or text messages are sent to the guest with a redemption code to show next time they visit your establishment - Search by name, email, phone number, or redemption code - Scan guest QR redemption codes to retrieve their information quickly - See related issues when the name, phone number, or email matches a previous issue * Loyal Guests account is required for access to this app