smg360 vs Fourth iQ

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Fourth is the world's leading provider of innovative software services to the hospitality industry and the Fourth App is the mobile gateway to access all of Fourth's and our partner's capabilities. Using our purpose built platform, where team collaboration is at the center of everything we provide, the Fourth App brings to life the processes required to run an efficient and effective hospitality business that customers love. Evolving the employee experience while at and away from work, Fourth has a variety of mobile apps, which help run your business with our Workforce Management, and Purchase-to-Pay and Inventory solutions. Allowing employees to collaborate with each other, apply for holidays, view and manage their scheduled shifts, count stock, order and receive deliveries, and much, much more. Fourth’s Workforce Management solution: Makes the lives of your managers and employees easier. Managers save hours every week by quickly building accurate schedules, and approving shift changes at the touch of a button. They can also publish open shifts, keep connected and stay on top of business performance on the go. Employees get more exact schedules, and can quickly and easily requests swaps, suggest unavailability, volunteer for open shifts, request time off and view payroll information, while staying connected with the business, their managers and their colleagues. Managers get out of the back office so they spend more time with their teams and customers, and employees feel happier and more engaged with the business, improving productivity, company culture and employee retention. Fourth’s Purchase-to-Pay and Inventory Management solution: Keeps operators on top of inventory by ensuring regular valuations are quickly and easily captured. Placing orders, completing inventory counts and goods receiving are completed on mobile devices, saving hours of time and eliminating errors caused by re-keying data. Actual Cost of Sales (COS) is easily calculated, and the gap between actual and theoretical is effectively highlighted and can be driven down as actual COS factors in all transactional data, daily sales and other account transfers and inventory movement. The result is better inventory management, ensuring you have sufficient products to meet demand while reducing waste and removing unnecessary administration. Getting started with the Fourth App: The Fourth App requires a Fourth Account to login, your employer needs to have given you access through an activation email and if you have any problems with access you should contact your line manager.