smg360 vs iPIMM SMS

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

The iPIMM™ Store Management System (SMS) provides our customers with a customized quality management solution for restaurants, convenience stores and retail grocery establishments. The system provides a user-friendly interface to enhance operational efficiencies for managing temperature, energy, security, drive-thru performance, cash management and quality control 24x7. iPIMM™ SMS provides centralized management of walk-in freezers/coolers, reach-in refrigeration units, thresholds, inspection criteria and corrective action procedures. Each facility receives a “Quality Grade” that can be shared with operations staff and management to verify proper cold chain management process and procedures. iPIMM™ SMS has a built-in Food Safety and Quality Control System (Inspections & Audits) that simplifies data collection, scoring and reporting for daily food safety and HACCP inspections as well as weekly, monthly food safety and quality assurance audits for each restaurant facility.