ServiceDesk Plus | On vs Pelco Mobile™

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

Pelco Mobile™ provides remote access to live and recorded video from Pelco VideoXpert Systems, Digital Sentry systems, Endura networks equipped with SM5200 System Managers, and Sarix cameras. Monitor the people and property you are protecting from anywhere over a Wi-Fi, 3G, or 4G connection. Simultaneously connect to up to 150 Pelco VMS systems to access video across VMS environments. Features: • View live and recorded video from cameras attached to VideoXpert (Enterprise, Ultimate and Professional), Digital Sentry, and Endura SM5200 systems • View live images directly from Pelco IP Cameras operating on Sarix firmware version 1.7.x (or later) • Control PTZ cameras attached to a VideoXpert, DS, or SM5200 system • Onscreen application help • Tag Searches makes organizing the cameras easier. • Optera 180/270/360 support through VxStorage for Live/PTZ. • EVO Camera support • Triggering Preset/Patterns • VideoXpert: Support for video bookmarking • VideoXpert: Support for viewing/acknowledging events Requirements: • VideoXpert version 1.9 or later • Digital Sentry – requires version 7.13 or later. Digital Sentry versions earlier than 7.8 require the DS Web Service, available on Pelco.com. • Endura – requires v1.0 or later SM5200 System Manager; PTZ and Recorded video require v1.4 or later • Pelco Aggregation - requires v1.0 or above Pelco Aggregation server • Pelco IP camera direct connection – requires Sarix firmware version 1.7.x or above • Network access to the desired cameras and systems is required to view video feeds via Wi-Fi or 3G/4G connection