myCentral Mobile vs My altafiber
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myCentral Mobile
Manage your insurance policy conveniently from your mobile device. Access billing information, pay bills, obtain proof of insurance, and get assistance following an accident. Report and track claims, and connect directly with your agent.
- View and pay bills
- Get proof of insurance
- Accident assistance
- Report and track claims
- Email photos for claims
- Contact agent
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myCentral® Mobile Central Mutual Insurance Company myCentral® Mobile provides access to your Central Insurance policy when you’re on the go! View your billing info and pay your bill, get proof of insurance, and find out what to do if you’re involved in an accident. Easily report a claim and e-mail photos or review the status of a claim. Sign up for E- policy and E-billing or establish a myCentral® account. You’ll have direct access to your agent and Central by e-mail or phone. Life moves fast…keep up with myCentral® Mobile!
My altafiber
Manage your altafiber phone, internet, and TV services from your smartphone. View billing history, make payments, manage your account profile, and access support resources.
- Pay and view billing history
- Manage recurring payments and eBill
- Register and manage online profile
- View current and available services
- Access TV channel lineups
- Live chat and email support
- Find store locations
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My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone Billing and Payments: • Pay your bill • View billing and payment history • Setup and manage recurring payments using Autopay • Enroll in paperless billing using eBill • View frequently asked billing questions Account Management • Register and manage your online profile • Setup notification for billing, payments and special offers including upcoming promotions and events Services: • Check your current services and available services for your address • View your Fioptics TV equipment and services including channel lineup Help Center: • Find quick answers to your billing, payment and service questions • Troubleshoot basic service issues in real time • View frequently asked questions Contact Us • Chat with a live altafiber representative for help with all service questions • Send us a question and we’ll reply back via email • Call us for 24/7 customer service, sales and technical support Other Features: • Use Message Center to retrieve important messages from altafiber • Quick links to the Connect Cincinnati and Watch Fioptics* App • Interactive map for altafiber Stores and Payment Centers My altafiber requires an active altafiber account. App capability is based on subscribed services *Watch Fioptics App requires a subscription to Fioptics TV
Screenshots
Verdict
myCentral Mobile and My altafiber both sit at 4.6 stars, but that hides the real split: 85% of My altafiber's written reviews are positive against 48% of myCentral Mobile's. My altafiber also leads on update cadence (every 2 months vs every 13 months) and ratings volume (8.2K vs 2.7K). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for myCentral Mobile against 4.8 for My altafiber. Both are backed by a comparable volume of ratings — 2.7K and 8.2K respectively. Written reviews are what separate them: 48% of myCentral Mobile's written reviews are positive against 85% of My altafiber's.
myCentral Mobile ships an update every 13 months, My altafiber every 2 months. The most recent releases landed on October 29, 2026 and October 31, 2026 respectively.
| Parameter | myCentral Mobile | My altafiber |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (2.7K ratings) | 4.8 (8.2K ratings) — better |
| Positive reviews | 48.4% of reviews | 85.0% of reviews — better |
| Number of ratings | 2.7K | 8.2K — better |
| Update frequency | Every 13 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 75 MB | 60 MB |
| Age rating | 4+ | 4+ |
| Developer | Central Mutual Insurance Company | Cincinnati Bell |
Customer experience
myCentral Mobile
My altafiber
User reviews
myCentral Mobile
From 2.7K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Convenient mobile access
- 💡 Helpful policy information
Room to improve
- 🐛 App crashes and bugs
- ⚠️ Unreliable website and app functionality
- 🔒 Difficult account access and setup
My altafiber
From 8.2K App Store ratingsWhat we love
- 🚀 User-friendly
- 👍 Simple and easy to navigate
- 🚀 Quick and easy bill payment
- 💡 Convenient bill reminders and payment scheduling
- 👍 Organized account information
Room to improve
- 🐛 Buggy app with crashes and issues
- 🔒 Weak two-factor authentication
- 💰 Concerns about credit card surcharges
- 🔍 Limited account management options
- 📞 Poor customer service experience
Bugs and requests
myCentral Mobile
Reported bugs
3 issues- White screen issues
- Login problems and account lockouts
- Intermittent app loading failures
Requested features
2 requests- Ability to print proof of insurance
- Improved app stability and reliability
My altafiber
Reported bugs
4 issues- App crashes frequently
- Perpetual loop between app and App Store
- Inability to view bill details
- Persistent payment reminders even after payment is made
Requested features
4 requests- Add time-based authenticator for two-factor authentication
- Improve payment scheduling options
- Provide more detailed account information and usage data
- Enhance customer service and communication channels
In-app purchases
myCentral Mobile
No in-app purchases
My altafiber
No in-app purchases
