StarHub App vs Spark NZ
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
StarHub App
Easily manage all your StarHub services, discover new deals, and shop for mobile, broadband, and entertainment plans. Pay bills, monitor data, and get support 24/7.
- Discover new deals
- Manage mobile plans
- Shop broadband and entertainment
- View and pay bills
- Subscribe to add-ons
- 24/7 virtual assistant support
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The StarHub app is here to help you do more, effortlessly. Discover new deals and manage your StarHub services anytime, anywhere with the refreshed StarHub app! • Shop our latest mobile, broadband and entertainment offerings, all within the app • Activate and manage your mobile plans, view your data allowance, add roaming packs and more • Change up your entertainment offerings with new TV+ passes and streaming add-ons • View and pay your bills, or top-up your StarHub wallet with ease • Get alerts on the latest deals or important updates related to your services • Subscribe to add-ons and services like our cyber security suite or worry-free device care • Have any questions? Get 24/7 support from our virtual assistant StarHub's achievements and assurances: • Sustainability Champion: Named World’s Most Sustainable Telco on 2025 Corporate Knights' Global 100 • Data safety certified: Awarded with the Data Protection Trustmark (DPTM) certification by Infocomm Media Development Authority (IMDA) • Secure transactions: Committed to the high standard in payment safety with PCI-DSS compliance
Spark NZ
Manage all your mobile, broadband, and wearable plans in one convenient app. Easily top up, pay bills, track data usage, and discover the latest offers and content.
- Manage all accounts in one place
- Quick bill payments
- Track data usage by hour, day, month
- Top up plans and add data/minutes
- Discover latest offers and content
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Manage your Spark services in one place. Check your usage, pay bills, top up, manage roaming and find support whenever you need it. Manage your mobile, broadband and other Spark services in a simpler, more personalised app experience. Everything you need, all in one place: • View data usage, balances and bills • Top up prepaid and pay bills • Manage plans and roaming • Update account and security settings • Switch between accounts • Check outages and get support Your new Home screen shows important updates, recommendations and next steps so you can quickly see what needs your attention. We’re building smarter, more personalised ways to help you stay connected, informed and in control.
Screenshots
Verdict
The clearest difference is rating: Spark NZ at 3.5 against StarHub App's 3.0. StarHub App's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Spark NZ holds the better App Store score, 3.5 against 3.0. Both are backed by a comparable volume of ratings — 155 and 87 respectively. Written reviews split almost evenly too, at 9% and 8% positive.
StarHub App ships an update every 2 months, Spark NZ every 5 weeks. The most recent releases landed on October 23, 2026 and October 29, 2026 respectively.
| Parameter | StarHub App | Spark NZ |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (155 ratings) | 3.5 (87 ratings) — better |
| Positive reviews | 8.7% of reviews — better | 7.8% of reviews |
| Number of ratings | 155 — better | 87 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 243 MB | 212 MB |
| Age rating | 4+ | 4+ |
| Developer | StarHub Ltd | Spark New Zealand Trading Limited |
Customer experience
StarHub App
Spark NZ
User reviews
StarHub App
From 155 App Store ratingsWhat we love
- 💳 Easy bill payment functionality (when working)
- 📊 Data usage tracking and monitoring
- ⚡ Simple and straightforward interface (in earlier versions)
- 🔐 Account management capabilities
Room to improve
- 🐛 App crashes and fails to launch frequently
- ⏱️ Extremely slow loading times and performance
- 🔄 Endless loops during payment and verification processes
- 📱 Poor app stability and reliability
- 🎯 Cluttered interface with excessive advertisements
Spark NZ
From 87 App Store ratingsWhat we love
- 👍 Good overall app
- 🚀 Easy to use
- 📊 Useful for tracking usage
Room to improve
- 🐛 Buggy and crashes frequently
- 🤔 Confusing and unintuitive UI
- 💸 Overcharging and billing issues
- 📞 Poor customer support
- 🔌 Connectivity problems
Bugs and requests
StarHub App
Reported bugs
21 issues- App fails to launch - stuck on loading animation
- OTP authentication repeatedly fails
- Payment process resets when leaving app for authentication
- Identity verification crashes during document upload
- Navigation buttons unresponsive or non-functional
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- App crashes when logged in
- Links not working after app updates
- Data usage display inaccurate or missing
- Billing information not displaying
- App becomes unstable after updates
- Login takes excessive time (up to 1 minute)
- eSIM email confirmation not received
- Tourist eSIM verification links broken or require Singpass
- App resets when switching between screens
- Ad pop-ups prevent access to payment OTP
- Black screen or unresponsive interface
- Incompatibility with iPhone 6 Plus resolution
- Address input validation errors
- E-payment system loses page state
- Redemption page slow to load
- Backend maintenance during business hours
Requested features
12 requests- Apple Pay and modern payment method support
- Dark mode option
- iPad app version
- Ability to remove saved credit cards
- Data upsize usage tracking
Show 7 moreShow fewer
- Call minutes monitoring
- Better international roaming management
- Improved overseas app performance
- Alternative payment methods (7-Eleven, website)
- Better account status visibility
- Streamlined eSIM verification process for tourists
- Native app design instead of web-based interfaces
Spark NZ
Reported bugs
4 issues- Login and password reset issues
- Unreliable data tracking and usage information
- Compatibility problems with newer OS versions
- Transactions failing or not reflecting properly
Requested features
4 requests- Improve payment and top-up functionality
- Add more self-service options
- Provide better visibility into account details
- Integrate with other Spark services
In-app purchases
StarHub App
No in-app purchases
Spark NZ
No in-app purchases
