Nordstrom vs ZARA
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Nordstrom
Shop a wide selection of clothing, shoes, and accessories for the whole family. Get personalized recommendations, track orders, and enjoy convenient features like curbside pickup. Access exclusive app-only deals and alerts.
- App-only alerts for sales and restocks
- Personalized recommendations
- Contactless curbside pickup
- In-store QR code payment
- Free shipping and returns
- Customer reviews and ratings
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Since 1901, Nordstrom has been a leading fashion retailer known for our commitment to providing customers with the best possible service. The Nordstrom app is everything you love about the Nordstrom experience and more. Enjoy convenient shopping wherever you—and your phone—may be. Plus, get access to app-only features! ONLY IN THE APP • Alerts when your favorite items come back in stock or go on sale in your Wish List or Bag • Save your favorite brands for personalized recommendations and alerts about new arrivals • Easily filter searches by your brands to find exactly what you want • Request contactless Curbside Pickup at selected stores and we’ll bring your online order out to your car • Pay with your Nordstrom card in store using a QR code MORE THINGS TO LOVE • Free Shipping. Free Returns. Exclusions Apply. • A personalized experience with item recommendations tailored just to you • Trustworthy ratings and reviews from customers with verified purchases • Free personalized advice on fashion, beauty, gifts and more • Order tracking and purchase history ABOUT NORDSTROM Nordstrom offers our customers one of the most extensive selections of clothing, shoes and accessories for men, women, kids and the home. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion or gifts. Fashion changes. Shopping changes. Our commitment to happy customers doesn't. Download the Nordstrom app today for easy and convenient shopping.
ZARA
Browse and shop the latest fashion collections for women, men, and kids. Discover new arrivals, save items to your favorites, track orders, and find nearby stores. Enhance your in-store shopping with special features.
- Shop Woman, Man, and Kids collections
- View new collections and fashion campaigns
- Save items to favorites list
- Track orders and manage returns
- Locate nearest stores
- Receive notifications for new arrivals
- In-store 'store mode' features
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Discover the Zara collection with ideas for Woman, Man, and Kids. You can shop and see all our new collections and fashion campaigns for the upcoming seasons on our app and online store. Woman: You will find the following categories of clothing and accessories available for women at Zara: - Shirts - T-shirt/Bodysuits - Tops - Sweatshirts - Skirts - Pants - Jeans - Shorts - Coats - Shoes - Bags - Swimwear - Accessories - Lingerie - Beauty - Fragrances - Basics - Complete Looks - Suits Man: The Zara collection for men includes: - Basics - Pants - Cargo/Parachute - Jeans - Jackets/Overshirts - Sweatshirts - T-shirts - Shirts - Polos - Shorts - Sweaters/Cardigans - Suits - Overcoats - Sportcoats/Blazers - Shoes - Bags/Backpacks - Accessories - Fragrances Kids: A selection of clothing, accessories, and shoes for: - Girl: 6-14 years - Boy: 6-14 years - Baby Girl: 9 months-6 years - Baby Boy: 9 months-6 years - Newborn: 0-12 months The Zara collection for kids also includes an Edited/customizable section, a selection of clothing and accessories to customize that is updated weekly. In addition to our permanent collections, you can find all of our special releases, our beauty category, and our line of lingerie in the Zara app. Other features of the Zara app are: - Favorites: use your favorites list to save all the clothing and accessories that you like. - Order tracking and easy, intuitive, and fast returns. Track your order every step of the way. - Locate the Zara store nearest you. - Activate notifications and receive information about new arrivals, releases, special collections... Store mode - Use the app in “store mode” when you are shopping in one of our stores and utilize all of its features to improve your experience. Zara QR: Use your QR code in the Zara app to: - Have all your online and in-store purchases linked. Identify yourself at the register in the store with your Zara QR and ask for the eReceipt. - Make returns in the store, online as well as in-store purchases. - Pick up all your online orders in the store.
Screenshots
Verdict
Nordstrom and ZARA both sit at 4.9 stars, but that hides the real split: 84% of Nordstrom's written reviews are positive against 41% of ZARA's. Nordstrom also leads on ratings volume (1.5M vs 413K). ZARA's advantage is ads (none vs shown) and update cadence (every 2 days vs every 2 weeks). On price, rating, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.9 for Nordstrom against 4.8 for ZARA. Both are backed by a comparable volume of ratings — 1.5M and 413K respectively. Written reviews are what separate them: 84% of Nordstrom's written reviews are positive against 41% of ZARA's.
Nordstrom ships an update every 2 weeks, ZARA every 2 days. Both last shipped on September 24, 2026.
| Parameter | Nordstrom | ZARA |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (1.5M ratings) — better | 4.8 (413K ratings) |
| Positive reviews | 84.3% of reviews — better | 41.0% of reviews |
| Number of ratings | 1.5M — better | 413K |
| Update frequency | Every 2 weeks | Every 2 days — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Best chart rank | #63 | #57 — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 220 MB | 236 MB |
| Age rating | 4+ | 4+ |
| Developer | Nordstrom, Inc. | Industria de Diseno Textil, S.A. |
Customer experience
Nordstrom
ZARA
User reviews
Nordstrom
From 1.5M App Store ratingsWhat we love
- 👍 Excellent customer service
- 🚀 Convenient and easy to use app
- 💎 High-quality products and brands
- 🎁 Rewards and loyalty program
- 🏪 Seamless in-store and online experience
Room to improve
- 🐛 Issues with order cancellations and inventory tracking
- 🤔 Inconsistent returns and refund policies
- 🤯 Frustrating app navigation and login process
- 🙄 Lack of product reviews and customization options
ZARA
From 413K App Store ratingsWhat we love
- 🚀 Lightning-fast delivery
- 👍 Easy returns and refunds
- 💎 Excellent quality and style
- 🛍️ Convenient online shopping
Room to improve
- 🤖 Unhelpful chatbot customer service
- 🕰️ Slow or delayed shipping
- 🛒 Items disappearing from cart
- 🤔 Confusing app navigation
Bugs and requests
Nordstrom
Reported bugs
3 issues- App crashes and freezes
- Inaccurate inventory and pricing information
- Unreliable delivery and shipping updates
Requested features
4 requests- Ability to share wish lists and shopping carts
- Improved product filtering and search functionality
- Better integration between app and website experiences
- Enhanced order tracking and status updates
ZARA
Reported bugs
3 issues- Address information being lost or changed
- Inconsistent order tracking and status updates
- Incorrect item deliveries and difficulty resolving
Requested features
4 requests- Filter by size option
- Ability to save items to a wishlist
- Display model sizes for clothing
- Notify when out-of-stock items are back
In-app purchases
Nordstrom
No in-app purchases
ZARA
No in-app purchases
