JetBlue vs MBTA mTicket
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
JetBlue
Book, manage, and check in for your flights with ease. Access boarding passes, update itineraries, and get real-time flight information. Connect with customer service and explore inflight options.
- Book flights
- Manage trips
- Access boarding passes
- Real-time flight status
- Live chat support
- Inflight entertainment options
- TrueBlue points tracking
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Your trip runs smoother in the JetBlue app. Book fares, track flights in real time, check in and manage every part of your trip—from planning to landing. Day of travel, made easy. Get key trip details at a glance, including your mobile boarding pass, gate changes, boarding times and real-time flight status. Manage your trips. Update your seat, add extras or make changes to your itinerary in just a few taps. Keep upcoming and past trips organized in My Trips. Track your bags, stress-free. Follow your bags from check-in to carousel for peace of mind. Chat with us. Get answers and connect with a JetBlue crewmember right from the app. Inflight experience. Browse snacks, drinks and inflight entertainment options before you fly. Book in minutes. Search, book and manage flights in just a few taps. Book hotels, vacation rentals, car rentals and airport transportation—all from the app. My TrueBlue. Sign in to track your TrueBlue® points, view your Travel Bank balance (if applicable), request points for past trips and manage personalized experiences. Live Activities & more. See real-time flight updates, boarding alerts and trip info on your lock screen. Access flight trackers, airport maps and more helpful tools along the way. Download the JetBlue app and travel smarter—from takeoff to touchdown.
MBTA mTicket
Purchase Commuter Rail and Ferry tickets instantly from your smartphone. This app acts as a mobile ticket office, allowing you to buy single, round-trip, and 10-ride tickets securely. Your phone becomes your ticket, and purchased tickets are stored within the app for easy access and transfer.
- Secure ticket purchasing
- Smartphone as ticket
- Ticket transferability
- View schedules and alerts
- Purchase 10-ride tickets
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Buy a ticket anywhere, anytime - in seconds. The Official MBTA mTicket App is like a ticket office in your pocket. Your smartphone is your ticket! With the new MBTA mTicket App for Commuter Rail and Ferry, you can securely purchase MBTA Commuter Rail and Ferry Single Ride, Round-Trip, and 10 Ride tickets in seconds. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information and your smartphone is your ticket! Never lose your ticket again! Once you purchase your ticket, it will always stick in My Tickets. Need to replace your phone? No problem -- we can easily transfer any purchased ticket. Want to check your schedule or service updates? You can check schedules and T-Alerts right from inside the app! We are making the app better everyday! Let us know what you think at www.mbta.com/mticket Features: ● Secure ticket purchasing with your credit or debit card ● Your smartphone is your ticket ● Never worry about zones again -- just select your origin and destination to purchase ● Never lose your ticket -- tickets can be easily transferred if your phone is lost or stolen ● Check Commuter Rail schedules, maps, and service alerts ● Brand new offers from JustRide and the MBTA
Screenshots
Verdict
The clearest difference is rating: JetBlue at 4.9 against MBTA mTicket's 2.6. JetBlue also leads on update cadence (every 2 weeks vs every 3 months) and ratings volume (1.5M vs 657). MBTA mTicket's advantage is ads (none vs shown) and iOS requirement (15.6 vs 18.0). On price, review sentiment, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JetBlue holds the better App Store score, 4.9 against 2.6. That said, the two scores are not equally well evidenced: JetBlue has 1.5M ratings behind it against 657, so its average is the more settled of the two. Written reviews complicate that: 20% of JetBlue's written reviews are positive against 27% of MBTA mTicket's, so the app with the better star average is not the one people write more warmly about.
JetBlue ships an update every 2 weeks, MBTA mTicket every 3 months. The most recent releases landed on October 25, 2026 and October 24, 2026 respectively.
| Parameter | JetBlue | MBTA mTicket |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (1.5M ratings) — better | 2.6 (657 ratings) |
| Positive reviews | 20.2% of reviews | 27.4% of reviews — better |
| Number of ratings | 1.5M — better | 657 |
| Update frequency | Every 2 weeks — better | Every 3 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #46 — better | #88 |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPod |
| Requires iOS | 18.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 148 MB | 79 MB |
| Age rating | 4+ | 4+ |
| Developer | JetBlue Airways | Massachusetts Bay Transportation Authority |
Customer experience
JetBlue
MBTA mTicket
User reviews
JetBlue
From 1.5M App Store ratingsWhat we love
- 🚀 Great up to the minute information
- 🚀 Seamless check-in and boarding
- 👍 Friendly and helpful staff
- 👍 Comfortable flights
- 👍 Reliable service
Room to improve
- 🐛 Buggy and unreliable app
- 🐛 Difficult to manage reservations
- 🐛 Poor customer service
- 🐛 Frequent flight delays and cancellations
- 🐛 Inconsistent policies around pets
MBTA mTicket
From 657 App Store ratingsWhat we love
- 🚀 Great app and reliable
- 👍 Clean and simple, easy to use
- 👍 Functional and works as needed
- 🚀 Intuitive and easy to use
- 👍 Works fine, no issues experienced
Room to improve
- 🐛 Glitchy at best, frequently crashes
- 🐛 Buggy, payment processing issues
- 🐛 Unreliable, app often doesn't work
- 🐛 Broken features, poor UX
- 🐛 Payments not working, app unusable
Bugs and requests
JetBlue
Reported bugs
4 issues- App crashes and freezes
- Inability to check-in or access boarding passes
- Incorrect flight information displayed
- Payment and booking issues
Requested features
4 requests- Ability to easily change seats and reservations
- Better in-app notifications and updates
- Improved user interface and navigation
- Integration with other travel apps and services
MBTA mTicket
Reported bugs
4 issues- Login issues, unable to create account
- Tickets disappearing, money stolen
- Brightness settings not resetting
- Incompatible with older devices
Requested features
5 requests- Add support for Apple Wallet
- Integrate with mobile wallets
- Improve navigation and ticket management
- Add real-time train schedule updates
- Allow changing account details
In-app purchases
JetBlue
No in-app purchases
MBTA mTicket
No in-app purchases
