Customer service cost money
If you wanna talk to a human, you have to pay for it. What a joke.
Frustrated with JetBlue.
Goodbye JetBlue. Hello AA, Delta, Southwest or some other airline. Enough of you messing up my travels and causing me money. You have ruined my trip for the last time. I am DONE. It’s time for me to have other options
Great airline
App live activities are not up to date for boarding gate if changed.
My Trips loses previous trips that were looked up.
My Trips loses previous trips that were looked up.
Traveler jet blue
Terrible app and websites too
In
Impossible to go through, to book tickets and eventually you are going to PAY part it’s kick you out
😢😢😢😢😢
In
Impossible to go through, to book tickets and eventually you are going to PAY part it’s kick you out
😢😢😢😢😢
F Jet Blue
App sucks and the airline is even worse. They do not care about their customers at all. They will lie and steal without shame. Do yourself a favor and fly with another airline.
Latest update issues
Since the new update, I am unable to get flight status thru the app. The screen just keeps swiping across iPad.
Please help!
Please help!
Estafa
Está Esta es la peor aerolínea que puedan consumir, siempre es un problema con los vuelos, y cancelan los vuelos a última hora sin ninguna explicación razonable, también no se quieren hacer responsables de devolver el dinero, es muy triste perder un vuelo y que uno siga gastando mucho más dinero adicional solo por negligencia, estoy muy desepcionada
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Avoid at all costs!
One of the worst airlines ever made!
LA PEOOOOOOOOOR AEROLÍNEA
Me cancelaron el vuelo unas horas antes de partir. No hay seriedad.
Horrible
If I could give less then one star I would JetBlue cancelled mine and my daughters fights to her college today for no reason. Now the hotel is refusing a refund. JetBlues response, a $12 voucher. Disgusting
Horrible Airline Experience
Got to the airport at 6:30am to prepare for my flight from NYC to Cancun, Mexico. The original departure was set to be 8:44am. After boarding the plane and waiting 30 minutes. The pilot tells everyone there’s a legal issue with the plane and we will all need to get off and travel to a new gate.
After everyone moved to the new gate, then began confusion due to the flight attendants at the new gate announcing that another flight to Cancun was at a new gate also. With every frustrated, our new departure time was pushed to 10:43am.
Eventually everyone boards the new plane and the pilot apologizes for the delay and says we’ll be off shortly. Next thing we know, we’re still sitting in this plane at 12:45pm due to another issue.
Booking with Jet Blue has been absolutely horrendous and I won’t be flying with them again. It’s caused major and rescheduling issues with my busses/accommodation.
After everyone moved to the new gate, then began confusion due to the flight attendants at the new gate announcing that another flight to Cancun was at a new gate also. With every frustrated, our new departure time was pushed to 10:43am.
Eventually everyone boards the new plane and the pilot apologizes for the delay and says we’ll be off shortly. Next thing we know, we’re still sitting in this plane at 12:45pm due to another issue.
Booking with Jet Blue has been absolutely horrendous and I won’t be flying with them again. It’s caused major and rescheduling issues with my busses/accommodation.
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Glitchy
I purchased first class seat seats. The day of check-in, the purchase upgrade disappeared, and the app forced me to buy it again. It already happened twice. Then it is one hour on the phone to get an agent to try to help you… terrible
Never fly in this airplane again
There was people talking about inrepropeat and the flight attendant did not even do anything and it was loud
New version from 3 days ago is messing up a good app you have bugs
The mobile app update from July 18-19 is messed up In-app seat purchasing does not work! Wonky ux at best And the cross-selling of hotels and luggage is just silly when user is simply trying to confirm seat number Oh vey!
La Peor aerolinea con la que he viajado
Ellos te cancelan el vuelo te dejan barado en una ciudad desconocida por 3 días y no te dan nada de acomodamiento, definitivamente no vuelvo a volar con jetblue
Abandoned and Stranded
Our experience with JetBlue was deeply disappointing and stressful.
We were traveling from Los Angeles to New York, where we had a connecting flight to Edinburgh, Scotland. Our flight from Los Angeles was delayed, which caused us to miss our international connection in New York.
Upon arriving in New York, we were left stranded. JetBlue did not provide us with hotel accommodations, transportation, or any meaningful assistance. To make matters worse, our luggage was scheduled to be forwarded to Edinburgh, leaving us without our clothing and other essential belongings.
We immediately went to the baggage service desk and asked whether our luggage could be retrieved before it was forwarded. The representative informed us that she would contact someone in the baggage department to stop the bags. She sent an email. Unfortunately, the employee she contacted was on their last day of work and never responded. As a result, nothing was done, and we were unable to collect our luggage.
The lack of communication, urgency, and customer service was extremely frustrating. We were left to resolve everything on our own, without our essential belongings and without support after a missed connection caused by JetBlue’s delayed flight.
This experience resulted in unnecessary stress, unexpected expenses, and a disrupted start to our trip. We expected JetBlue to take responsibility for the delay and provide reasonable assistance, but instead we felt abandoned at the time we needed help most.
We were traveling from Los Angeles to New York, where we had a connecting flight to Edinburgh, Scotland. Our flight from Los Angeles was delayed, which caused us to miss our international connection in New York.
Upon arriving in New York, we were left stranded. JetBlue did not provide us with hotel accommodations, transportation, or any meaningful assistance. To make matters worse, our luggage was scheduled to be forwarded to Edinburgh, leaving us without our clothing and other essential belongings.
We immediately went to the baggage service desk and asked whether our luggage could be retrieved before it was forwarded. The representative informed us that she would contact someone in the baggage department to stop the bags. She sent an email. Unfortunately, the employee she contacted was on their last day of work and never responded. As a result, nothing was done, and we were unable to collect our luggage.
The lack of communication, urgency, and customer service was extremely frustrating. We were left to resolve everything on our own, without our essential belongings and without support after a missed connection caused by JetBlue’s delayed flight.
This experience resulted in unnecessary stress, unexpected expenses, and a disrupted start to our trip. We expected JetBlue to take responsibility for the delay and provide reasonable assistance, but instead we felt abandoned at the time we needed help most.
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Chat feature in iPad doesn’t work
Chat feature in iPad doesn’t work
No love for stbys
Can’t see stby list on later flights if you don’t make it on the flight you originally listed on. This is even after being rolled over to the next flight by a crewmember. Come on B6 show your stbys some love. Other carriers allow you to see the list.
Won’t add flight to calendar
Won’t add flight to calendar
Misleading
This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frustrating. I wish I had more hands so I could give this app even more thumbs down.
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