Abandoned and Stranded
Our experience with JetBlue was deeply disappointing and stressful.
We were traveling from Los Angeles to New York, where we had a connecting flight to Edinburgh, Scotland. Our flight from Los Angeles was delayed, which caused us to miss our international connection in New York.
Upon arriving in New York, we were left stranded. JetBlue did not provide us with hotel accommodations, transportation, or any meaningful assistance. To make matters worse, our luggage was scheduled to be forwarded to Edinburgh, leaving us without our clothing and other essential belongings.
We immediately went to the baggage service desk and asked whether our luggage could be retrieved before it was forwarded. The representative informed us that she would contact someone in the baggage department to stop the bags. She sent an email. Unfortunately, the employee she contacted was on their last day of work and never responded. As a result, nothing was done, and we were unable to collect our luggage.
The lack of communication, urgency, and customer service was extremely frustrating. We were left to resolve everything on our own, without our essential belongings and without support after a missed connection caused by JetBlue’s delayed flight.
This experience resulted in unnecessary stress, unexpected expenses, and a disrupted start to our trip. We expected JetBlue to take responsibility for the delay and provide reasonable assistance, but instead we felt abandoned at the time we needed help most.
We were traveling from Los Angeles to New York, where we had a connecting flight to Edinburgh, Scotland. Our flight from Los Angeles was delayed, which caused us to miss our international connection in New York.
Upon arriving in New York, we were left stranded. JetBlue did not provide us with hotel accommodations, transportation, or any meaningful assistance. To make matters worse, our luggage was scheduled to be forwarded to Edinburgh, leaving us without our clothing and other essential belongings.
We immediately went to the baggage service desk and asked whether our luggage could be retrieved before it was forwarded. The representative informed us that she would contact someone in the baggage department to stop the bags. She sent an email. Unfortunately, the employee she contacted was on their last day of work and never responded. As a result, nothing was done, and we were unable to collect our luggage.
The lack of communication, urgency, and customer service was extremely frustrating. We were left to resolve everything on our own, without our essential belongings and without support after a missed connection caused by JetBlue’s delayed flight.
This experience resulted in unnecessary stress, unexpected expenses, and a disrupted start to our trip. We expected JetBlue to take responsibility for the delay and provide reasonable assistance, but instead we felt abandoned at the time we needed help most.
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Chat feature in iPad doesn’t work
Chat feature in iPad doesn’t work
No love for stbys
Can’t see stby list on later flights if you don’t make it on the flight you originally listed on. This is even after being rolled over to the next flight by a crewmember. Come on B6 show your stbys some love. Other carriers allow you to see the list.
Won’t add flight to calendar
Won’t add flight to calendar
Misleading
This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frustrating. I wish I had more hands so I could give this app even more thumbs down.
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App vs actually services
The JetBlue app itself is alright, I mean it does what it’s supposed to. But JetBlue as an airline company sucks, they always cancel flights over nothing and will leave you stranded in a place unknown to you, all because of their negligence too. For example they didn’t have no crew to fly a plane, they had us waiting for 6 hours to even board the plane and another 2 hour wait for the weather to become better. After the weather got better pilot took us all the way to the run way just to turn around and cancel our flight because we was in the gate for more than 3 hours. This all could’ve been avoided if they didn’t sell tickets they didn’t actually have to sell, like they obviously wasn’t ready yet still sold them because their money hungry. If you read this far thanks.
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Broken seatback screen
The online customer service for Jetblue is useless for reporting broken equipment on flights. Don't bother using it for that.
Client
Seamless app!
Your carryon is not allowed
The campaign says the carryon is free. But you don’t allow it in the plane for many groups. You are deceiving the people with your ads. I am never flying on JetBlue again
Unreliable and the reason I’ avoiding JetBlue in the future as a result
App started having tons of issues displaying my boarding pass while going through customs/tsa (i had cell and internet connection) and made what should have been a normal flying experience extremely stressful. This was our first time with Jet Blue and due to their app it will likely be our last
GREAT APP, GLOOBY AIRLINE
Hahahahah
Extremely buggy 2026-06-24
Sign with 2FA causes screen loop. Name field when booking a flight is uneditable.
Tarjeta
Mi tarjeta favorita
Generally Good
This app does much of what is intended: it allows you to search and book flights easily. Where it fails is in flight check-in. Most of the time, it doesn’t allow the check-in to happen with a snappy message: It’s not you, it’s us! Well, if it’s you, then FIX IT! And it does this for most of the flights I have taken.
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Scammers
Worst airline ever scammed me out of my money and cancelled my flight the day of the flight
Can’t add to wallet
Can’t add to wallet
Seat picking issue
When you try to pick a seat it immediately scrolls to the very right of the screen so that you can’t even pick the seat you want.
indien
Love JetBlue
Fix the KTN issue
JetBlue app is a great app but recently I’ve had to manually add my KTN when previously it would be linked already with my JB profile. What’s the point of filling everything out on our profile and then have to constantly add your KTN at check in?
The app is glitching
The app started glitching
