Expired Credit
My credit from a flight that never took off expired. They won’t do anything. Junk company!
Trying to steal your data.
App trying to obtain full access to your calendars, instead of “add event only”.
Glow is good, colors are hard on eyes
The app is great, just the new color schemes are hard on the eyes.
Jet Blue New Look!!
I love it!!!
Refreshed app!
Love the new app, so light and refreshing. The image on my trips gets me excited for my trip. And love the new Siri integration.
Unhelpful customer service
This is a carrier that frequently cancels or delays their flights. The app will become virtually useless when this happens, and their customer service (yes even the “special service” after DOT escalation is unhelpful and dismissive.
requires full access to calendar to add flights
“add events only” doesn’t work. am i not paying you enough for the flight? you need to invade my privacy and sell my data?
Horrendous app
Burn the code to the ground & start over.
Difficult
It could be a user error but every time I wanted to sign up I would put my information in and then it would send me back to the homepage. It said that they would send me an email to confirm my account information and they never did. I couldn’t make my account because of this so I just deleted the app.
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Terrible UI.
I’ve had this app for years and there is always some type of technical issue. The worst is when I used points to redeem an international flight for my family of five. I repeatedly scanned our passport into the app and it was constantly rejected regardless of the Phone reps telling me the information did match. I had to make a detour and exit security and go to a special counter in New York, which caused us to lose 2.5 hours of time be in the lounge to regroup on a major multi country international trip just trying to fly out of the US. It wasn’t just JetBlue CustomerService that was poor. It is the app itself. The app would constantly kick us off, crash, and we could not add services or legs to our bookings, using our points because the system would say “you don’t have enough points for this purchase. You must have at least 500 points”. At the time I had 163,000 JetBlue true blue points and had to go through browsers or use a desktop computer to do anything point related, travel related data related, etc. so here we are again, and I have tried several times to even do flight searches in the system won’t let me and asked me to login over and over. It doesn’t matter if I offload and delete the app, I am on an endless loop of constantly signing in, having my password sent to my email and then sending the information and it shows I am logged into the app, but then when I go and try to book flights, it tells me again either the flight is unavailable or I which is always untrue. Some travelers do not have access access to desktop PCs and sometimes we can’t go through browsers depending on if we are on international or using data. The app app should simply work. This is. JetBlue has done nothing along the lines of any repair repairs or update updates to their app to fix this issue which I have found out. I am not the only one going through it. I hold the JetBlue credit card and this is unacceptable. I have never had to use a desktop PC to navigate my flight flights and flight purchases on Delta, American, and even Frontier Airlines.
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jetBlue Horrible Booking Experience
I had a horrible booking experience at one time. I won't be explaining what route it is due to Internet Safety. What happened was that my Flight got changed a bunch of times and they won't stop changing my seat even though I switched it back. jetBlue is a joke. Horrible Airline.
Paying w Points
App no longer allows for combination payment of cash + points on iPhone. It’s one or other. Why was this functionality changed? Need to use website for booking if you want that option.
Nonfunctional app
I have tried twice to buy a flight and have not been able to because the app layout is broken. It seems JetBlue does not want my business
App Slows Entire Phone
Since the most recent update this app has slowed my phone whenever there’s a Live Activity from it. I don’t know why, but I know this app is the cause and it’s very disappointing from an airline that I’ve rarely had issues with.
I keep having to reboot my phone to do anything with it!
I keep having to reboot my phone to do anything with it!
Unprepared for iOS 27
There is no way to turn on notifications manually if they weren't already turned on in iOS 27. This issue persists, even when uninstalling and reinstalling the app. I believe the app needs to trigger a push notification for iOS to ask the user to confirm them… Otherwise there's no way to do it manually. Fail, JetBlue devs.
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Do not use it to book
Do not use it to book your tickets on this airline, you will waste hours and then you will get to the end and it will glitch. For such a good airline, it’s amazing how bad they’ve invested in this app. I would fire the team and start over
No ads please
Showed me an unsolicited ad in a notification. This is not acceptable or wanted.
Doesn’t Open 70% of the time
Doesn’t open 70% of the time
Pésimo servicio
He comprado tres vuelos con esta aerolínea y, de esos tres, me han cancelado dos. Lo peor es que cancelan mi vuelo el día antes del viaje y, en lugar de ofrecerme una solución o permitirme volver a comprarlo al mismo precio que lo había adquirido originalmente, pretenden que pague un precio mucho más alto.
A pesar de que claramente estaba estresada y preocupada por la situación, el servicio al cliente fue pésimo. No intentaron buscar ninguna alternativa; simplemente repetían que “no podían hacer nada”, como si yo hubiera cometido algún error y no fuera la aerolínea la que había cancelado mi vuelo sin una razón.
Incluso les ofrecí enseñar mi tarjeta y proporcionar cualquier información necesaria para comprobar la compra, pero aun así no buscaron una solución. La única opción que me daban era comprar otro vuelo nacional por más de $500.
Una experiencia totalmente frustrante y decepcionante. Cuando una aerolínea cancela un vuelo con tan poca anticipación, lo mínimo que uno espera es que se hagan responsables y ayuden al pasajero a encontrar una solución, no que lo dejen prácticamente solo y le exijan pagar mucho más. Último vuelo que reserve con esa aerolínea.
A pesar de que claramente estaba estresada y preocupada por la situación, el servicio al cliente fue pésimo. No intentaron buscar ninguna alternativa; simplemente repetían que “no podían hacer nada”, como si yo hubiera cometido algún error y no fuera la aerolínea la que había cancelado mi vuelo sin una razón.
Incluso les ofrecí enseñar mi tarjeta y proporcionar cualquier información necesaria para comprobar la compra, pero aun así no buscaron una solución. La única opción que me daban era comprar otro vuelo nacional por más de $500.
Una experiencia totalmente frustrante y decepcionante. Cuando una aerolínea cancela un vuelo con tan poca anticipación, lo mínimo que uno espera es que se hagan responsables y ayuden al pasajero a encontrar una solución, no que lo dejen prácticamente solo y le exijan pagar mucho más. Último vuelo que reserve con esa aerolínea.
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Doesn’t work on small screen phones (iphone SE)
App isn’t formatted for smaller screen phones.
