JetBlue User Reviews

Customer Experience

Positive experience20.3% of reviews
Neutral8.4% of reviews
Negative experience71.4% of reviews

~ Based on 454 written reviews from the US App Store.

What users say

Is JetBlue Safe?

JetBlue appears safe based on user ratings. AppsHunter Safety Score for JetBlue is 98/100.

This assessment is based on 1,452,468 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
1.3% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 1,452,468 App Store ratings for JetBlue.

Is JetBlue Legit?

JetBlue appears to be a legitimate app. AppsHunter Legitimacy Score for JetBlue is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good

JetBlue Airways

Solid app with a few gaps

Overall, this is a great app. I’m a mosaic 3 member and appreciate the benefits that JetBlue provides for people traveling on the East Coast. There’s only two complaints I’ve got. First, there are some aspects of this app where the usability is a little tough. One example would be when booking through JetBlue Vacations, but there are also other places where Minor usability improvements would be definitely welcomed. The second item is that it would be nice to have the my flights section split into flights for me and flight flights for other people that I’ve added in there so that it’s easy to distinguish the two. If my wife is flying separate from me, but I want to be able to track it easily. I just take her confirmation coded out into my flights but then I have to actually tap into the flight details in order to tell if it’s a flight from me or a flight for her.
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Worst airlines

Our flight was canceled yesterday and was rescheduled automatically to today! Which costed us 700$ for the extra night stay! Plus the rebooked flight was also delayed by 4 hours! This is the worst airlines ever

Incompetent App

Terrible airline, terrible app. Scam reviews? Hard to believe 4.9 stars. Very suspicious.

Delays

It’s been nothing but delayed flights. I had to wait 4 additional hours and never got updated that it was going to be that long until like hour 3

Stupid password set up

You are not setting up a password for nuclear weapon! What is with all the sick stupid password requirements?! The dummest app i’ve ever seen!

The worst company

The broke my suitcase and took them 2 weeks to respond that they won't give me a credit for it. Very unprofessional!

Needs Apple Wallet support

Does the basics but I wish it had Wallet integration like Southwest has, and it shouldn’t need full calendar permission to add flights to your calendar.

app freezes when you try to purchase a ticket

app freezes when you try to purchase a ticket

Muy mal trato están dando la aerolínea me an cancelado el vuelo tres veces y por eso perdí hasta

Muy mal trato están dando la aerolínea me han cancelado el vuelo tres veces y por eso perdí hasta mi trabajo muy mal están con lo que están asiendole a uno

Disgusting unproffesional

Horrible
Company

Customer service cost money

If you wanna talk to a human, you have to pay for it. What a joke.

Frustrated with JetBlue.

Goodbye JetBlue. Hello AA, Delta, Southwest or some other airline. Enough of you messing up my travels and causing me money. You have ruined my trip for the last time. I am DONE. It’s time for me to have other options

Great airline

App live activities are not up to date for boarding gate if changed.

My Trips loses previous trips that were looked up.

Traveler jet blue

Terrible app and websites too
In
Impossible to go through, to book tickets and eventually you are going to PAY part it’s kick you out
😢😢😢😢😢

F Jet Blue

App sucks and the airline is even worse. They do not care about their customers at all. They will lie and steal without shame. Do yourself a favor and fly with another airline.

Latest update issues

Since the new update, I am unable to get flight status thru the app. The screen just keeps swiping across iPad.
Please help!

Estafa

Está Esta es la peor aerolínea que puedan consumir, siempre es un problema con los vuelos, y cancelan los vuelos a última hora sin ninguna explicación razonable, también no se quieren hacer responsables de devolver el dinero, es muy triste perder un vuelo y que uno siga gastando mucho más dinero adicional solo por negligencia, estoy muy desepcionada
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Avoid at all costs!

One of the worst airlines ever made!

LA PEOOOOOOOOOR AEROLÍNEA

Me cancelaron el vuelo unas horas antes de partir. No hay seriedad.