Comparison

BeyondTrust Support vs TotalAV

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

BeyondTrust Support

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

Highlights
  • Secure real-time chat
  • Co-browse websites and apps
  • View device screenshots
  • Push web updates and URLs
  • Access system information
Read full description

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

About

TotalAV

Enhance your mobile security with features like dangerous website blocking, VPN protection for public Wi-Fi, and spam text filtering. It also offers tools to clean up your device by removing duplicate photos and contacts, and alerts you to potential data breaches.

Highlights
  • Smart Scan for security updates
  • Data Breach Check
  • Photos & Video Cleanup
  • Duplicate Contact Finder
  • WebShield (Premium)
  • VPN for Public Wi-Fi (Premium)
Features
Read full description

At TotalAV, Protection is our Priority. Our app for iPhone & iPad helps to keep you safe from web cybersecurity threats with dangerous website blocking, VPN protection for Public Wi-Fi security, SPAM text protection, as well as anti-hacking alerts for website data breaches. The full list of TotalAV Mobile Security features includes: ► Smart Scan ► Data Breach Check ► Photos & Video Cleanup ► Duplicate Contact Finder ► Event Check ► WebShield (PREMIUM) ► QR Code Check (PREMIUM) ► SPAM Text Protection (PREMIUM) ► VPN (PREMIUM) TotalAV Free Features include: Smart Scan ► Alerts to pending iOS Security Updates ► Checks device PIN, Touch and FaceID is enabled ► Security tips & suggestions Data Breach Check ► Check if your email address is included in any data breaches ► Stay alert to any personal password exposures ► Prevent the chances of identity theft Photos & Video Cleanup ► Free up space on your device ► Clear duplicate and burst photos with ease ► Remove unwanted screenshots Duplicate Contact Finder ► Finds & merges duplicate contacts ► Tidies up contact lists ► Manages multiple contact sources like GMail & iCloud Event Check ► Detects rogue calendar entries ► Stops phoney notifications ► Remove unwanted subscribed calendars TotalAV Premium Features include: WebShield ► Block dangerous websites ► Applies across all web browser Apps ► Prevents social engineering attacks QR Code Check ► Blocks dangerous websites hidden in QR codes ► Prevents QR code Phishing SPAM Text Protection ► Stop unsolicited scam SMS ► Prevents SMS phishing attempts VPN ► Stay safe on Public WiFi ► Stop hackers watching your online activity Why not sign up today and claim your free TotalAV protection check-up, it’s quick and easy! We will check your device and identify any protection concerns present along with assessing your devices overall security. By signing up to a premium account you will be able to activate your subscription and enable our powerful features. Payment will be charged to iTunes Account at confirmation of purchase. Accounts will be charged for renewal within 24-hours prior to the end of the current period, at the same price. No cancellation of the current subscription is allowed during the active subscription period. About TotalAV Subscriptions: Renewal of your annual TotalAV subscription is automatic. You can cancel this automatic renewal at any time, at least 24 hours before the end of the current subscription period Payment is charged to your App Store Account Subscriptions are managed on iOS devices by tapping Settings > tap your name > Subscriptions. You will be able to see when your next payment is due, or cancel your automatic renewal. Privacy policy: https://www.totalav.com/privacy Terms of use: https://www.totalav.com/terms

Screenshots

BeyondTrust Support2 screens
TotalAV4 screens

Verdict

The call

The clearest difference is rating: TotalAV at 4.6 against BeyondTrust Support's 3.1. TotalAV also leads on ratings volume (72K vs 54) and update cadence (every 6 weeks vs every 5 months). BeyondTrust Support's advantage is in-app purchases (none vs 9) and review sentiment (41% vs 24%). On price, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. TotalAV sells 9 in-app purchases, starting at $4.99 per month. BeyondTrust Support asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

TotalAV holds the better App Store score, 4.6 against 3.1. That said, the two scores are not equally well evidenced: TotalAV has 72K ratings behind it against 54, so its average is the more settled of the two. Written reviews complicate that: 41% of BeyondTrust Support's written reviews are positive against 24% of TotalAV's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

BeyondTrust Support ships an update every 5 months, TotalAV every 6 weeks. The most recent releases landed on October 13, 2026 and October 15, 2026 respectively.

Scorecard8 real differences · 3 level
BeyondTrust Support versus TotalAV: the parameters behind the verdict, then further details
ParameterBeyondTrust SupportTotalAV
PriceFreeFree
Rating3.1 (54 ratings)4.6 (72K ratings) — better
Positive reviews41.5% of reviews — better24.4% of reviews
Number of ratings5472K — better
Update frequencyEvery 5 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFreemium
Best chart rank—#90 — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.013.0 — better
Further details — not scored
Size7 MB60 MB
Age rating4+17+
DeveloperBomgar CorporationTotal Security Limited

Customer experience

BeyondTrust Support

All ratings49 ratings
Positive46.9%
Neutral12.2%
Negative40.8%
Written reviews41 reviews
Positive41.5%
Neutral7.3%
Negative51.2%

TotalAV

All ratings71,612 ratings
Positive90.2%
Neutral4.7%
Negative5.1%
Written reviews1,240 reviews
Positive24.4%
Neutral4.4%
Negative71.2%

Bugs and requests

BeyondTrust Support

Not enough reviews yet to summarise bugs or requests.

TotalAV

Reported bugs

3 issues
  • Incompatible with newer iOS versions
  • Freezes and crashes phone
  • Interferes with device connectivity

Requested features

3 requests
  • Automatic malware scanning
  • Improved VPN reliability
  • Transparent pricing and subscription management

In-app purchases

None

BeyondTrust Support

No in-app purchases

9 purchases

TotalAV

Subscriptions9
  • TotalAV VPN7 Days trial$4.991 Month
  • Total AV7 Days trial$7.991 Month
  • Total AV Monthly 21 Month trial$7.991 Month
Show 6 more
  • TotalAV Monthly 47 Days trial$7.991 Month
  • TotalAV Monthly Subscription7 Days trial$7.991 Month
  • TotalAV WebShield Monthly7 Days trial$7.991 Month
  • TotalAV Monthly 2025$10.991 Month
  • TotalAV Annual 2025$47.901 Year
  • TotalAV 1 Year Subscription$53.991 Year

Questions

Is BeyondTrust Support free?
BeyondTrust Support is free to download, with no in-app purchases.
Is TotalAV free?
TotalAV is free to download, with in-app purchases available.
Which has better reviews, BeyondTrust Support or TotalAV?
TotalAV is rated higher. BeyondTrust Support averages 3.1 out of 5 from 54 ratings, while TotalAV averages 4.6 from 72K ratings.
Do BeyondTrust Support or TotalAV have ads?
Neither BeyondTrust Support nor TotalAV shows ads.
Which is updated more often, BeyondTrust Support or TotalAV?
BeyondTrust Support ships an update every 5 months, and TotalAV every 6 weeks. Most recently, BeyondTrust Support was updated on October 13, 2026 and TotalAV on October 15, 2026.

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