Idira Identity vs Now Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Idira Identity
Access all your company's cloud and on-premise applications securely from your iOS device. This app offers single sign-on and adaptive multi-factor authentication to protect corporate data, with options for push notifications and one-time passcodes.
- Single sign-on (SSO) access
- Adaptive multi-factor authentication (MFA)
- Push notifications for authentication
- Secure access to corporate resources
- Mobile device management (MDM) integration
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The Idira® Identity mobile app (formerly CyberArk Identity) provides secure access to your organization's applications and resources from your mobile device. The Idira Identity mobile app provides the following benefits: • Workforce Password Management (WPM) to securely view, manage or copy web application credentials and secured item details on the go while keeping business secrets encrypted and protected. • Single sign-on (SSO) access to all cloud and on-premises applications while giving IT the security and compliance they need. • Multifactor authentication (MFA) via single-tap, one-time passcodes or push notifications to mobile devices and Apple Watches to better protect corporate data. Before you install this application, verify that your company licenses the Idira Identity service. To sign in, use the standard authentication credentials for the Idira Identity Security Platform.
Now Mobile
Streamline workplace tasks and find information across departments like IT, HR, and Finance. This app simplifies requests and processes for employees and new hires, powered by a robust platform.
- Request IT equipment
- Book conference rooms
- Request corporate credit cards
- Manage onboarding documents
- Update employee profiles
- Check vacation policies
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Now Mobile allows pre-hires, new hires, and employees to find answers and get stuff done across IT, HR, Facilities, Finance, Legal and other departments, all from a modern mobile app powered by the Now Platform®. Examples of things you can do in the app: • IT: Request a laptop or a reset password • Facilities: Set up a new workspace or book a conference room • Finance: Request a corporate credit card • Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document • HR: Create or update a profile or check the vacation policy Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With Now Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process. NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Screenshots
Verdict
The clearest difference is rating: Now Mobile at 4.7 against Idira Identity's 2.3. Now Mobile also leads on review sentiment (68% vs 27%) and ratings volume (2.3K vs 208). Idira Identity's advantage is device support (4 vs 2) and iOS requirement (14.0 vs 18.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Now Mobile holds the better App Store score, 4.7 against 2.3. That said, the two scores are not equally well evidenced: Now Mobile has 2.3K ratings behind it against 208, so its average is the more settled of the two. Written reviews point the same way: 27% of Idira Identity's written reviews are positive against 68% of Now Mobile's.
Idira Identity ships an update monthly, Now Mobile every 3 weeks. The most recent releases landed on November 1, 2026 and November 6, 2026 respectively.
| Parameter | Idira Identity | Now Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (208 ratings) | 4.7 (2.3K ratings) — better |
| Positive reviews | 26.8% of reviews | 67.5% of reviews — better |
| Number of ratings | 208 | 2.3K — better |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod, Apple Watch — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 63 MB | 137 MB |
| Age rating | 4+ | 4+ |
| Developer | Idaptive, LLC | ServiceNow |
Customer experience
Idira Identity
Now Mobile
User reviews
Idira Identity
From 208 App Store ratingsWhat we love
- 👍 Works every time for MFA
- 🚀 Quick MFA with variety of methods
- 👍 Works fine for notifications
- 👍 Working fine for 1k users
- 👍 One app for launching apps and OTPs
Room to improve
- 🐛 Navigating is a nightmare
- 🐛 Unenrolling randomly
- 🐛 Access doesn't work on the go
- 🐛 Difficult to uninstall
- 🐛 Push notifications not functioning
Now Mobile
From 2.3K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 User-friendly interface
- 🚀 Convenient for work
- 👍 Helpful for employees
- 🚀 Efficient and effective
Room to improve
- 🐛 Crashes and freezes
- 🔒 Security concerns
- 👎 Poor mobile experience
- 👎 Not user-friendly
- 👎 Difficult to navigate
Bugs and requests
Idira Identity
Reported bugs
55 issues- Unenrolling randomly
- Push notifications not functioning
- Notification never prompts
- Blank screen
- Geolocation almost never works
Show 50 moreShow fewer
- App crashes every time
- SSO error 401 unauthorized
- Notification 3D Touch menu broken
- Notifications broken
- Apps un-clickable
- Consistently out of whack
- Does not work anymore
- Crashes whenever opened
- App is unusable after update
- App is slow and takes multiple tries to connect
- App requires multiple sign-ins
- App glitches and erases deliveries
- App redirects to a new site
- App is difficult to uninstall
- App requires Face ID when not used
- App is difficult to work with
- App is not consistent
- Approved services not displayed
- Employees can't sign in
- Clients not showing
- App states staff not in allowable service areas
- App does not mark exact location
- App does not close service properly
- App gives error when entering
- Location is sometimes wrong
- Authentication process not working
- Support has no reasonable solution
- App shares location information
- App gets notifications but never loads prompt
- App processes each step slowly
- Apple Watch app never loads
- App appearance looks like 2010
- App is unreliable
- App is glitchy
- App requires too many steps to authorize
- App prompts show up on Apple Watch but nothing happens
- Text is cut off on iPhone XS screen
- Lock screen and Apple Watch notifications don't work
- Cannot approve from notification directly
- Cannot approve via Apple Watch
- App is consistently inconsistent
- App rarely works
- App website rarely works
- App crashes after opening
- App enrollment takes multiple tries
- App fails to install a simple certificate
- App dims apps making them un-clickable
- App has bugs
- App does not work anymore
- App crashes when trying to open
Requested features
42 requests- Fix push notifications
- Allow access on the go
- Improve unenrollment issue
- Fix Face ID requirement
- Improve geolocation accuracy
Show 37 moreShow fewer
- Allow app usage without Face ID
- Simplify the app interface
- Fix iPad Pro M4 compatibility
- Fix iOS 18 compatibility
- Improve notification reliability
- Enable direct approval from notification
- Enable direct approval from Apple Watch
- Improve multi-tenant environment support
- Add feature to add/remove/change devices
- Automatically activate Face ID scanning
- Improve Apple Watch app functionality
- Fix notification 3D Touch menu
- Fix banner notification approval
- Improve app stability and reduce crashes
- Improve login process speed
- Fix SSO error 401 unauthorized
- Option to disable location sharing
- Improve app loading speed
- Make app more user-friendly
- Improve app appearance and reliability
- Fix app crashing issues
- Improve app loading times
- Fix authentication system
- Improve multi-tenant login process
- Fix device management features
- Improve web authentication
- Fix notification loading
- Improve app performance on older devices
- Fix app compatibility with new OS versions
- Improve app stability on new hardware
- Fix app unresponsiveness
- Improve app navigation
- Fix app uninstall issues
- Fix app enrollment issues
- Fix certificate installation issues
- Fix app un-clickable issues
- Improve app contrast for accessibility
Now Mobile
Reported bugs
4 issues- Notification badge count not clearing
- Frequent log-out issues
- Inability to see all open cases
- Inconsistent performance and loading times
Requested features
5 requests- Add search by store to view open cases
- Improve resizing and accessibility on mobile
- Allow profile picture changes
- Provide more service operations features
- Implement auto-save functionality
In-app purchases
Idira Identity
No in-app purchases
Now Mobile
No in-app purchases
Questions
Is Idira Identity free?
Is Now Mobile free?
Which has better reviews, Idira Identity or Now Mobile?
Do Idira Identity or Now Mobile have ads?
Which is updated more often, Idira Identity or Now Mobile?
Other comparisons
